From 10790ac892ed40dea3c8677fda5a224b29ad80be Mon Sep 17 00:00:00 2001 From: Renee Wang Date: Wed, 27 Nov 2024 12:43:02 -0800 Subject: [PATCH 1/2] add content for RETL cancel syncs --- src/connections/reverse-etl/manage-retl.md | 7 +++++++ 1 file changed, 7 insertions(+) diff --git a/src/connections/reverse-etl/manage-retl.md b/src/connections/reverse-etl/manage-retl.md index 8925479ffe..294124ca73 100644 --- a/src/connections/reverse-etl/manage-retl.md +++ b/src/connections/reverse-etl/manage-retl.md @@ -52,6 +52,13 @@ To reset a sync: 3. Click **I understand what happens when I reset a sync state**. 4. Click **Reset sync**. +## Cancel syncs +Reverse ETL users can cancel syncs during the extract and load phases. + +To cancel a sync, click the kebab menu (three dots) on the sync’s row in the Syncs History tab or expand the sync details side sheet. You can also find the 'Cancel Sync' button in the sync details side sheet on the Syncs Overview page. Additionally, the Syncs Overview page now allows you to filter by 'Canceling' (syncs where a cancel request is being processed) and 'Canceled' (syncs successfully canceled) statuses. + +Once a sync is canceled, the record count under 'Extraction Results' reflects the records already processed, which will not be included in future syncs. To reprocess these records, you can reset or replay the sync. + ## Replays You can choose to replay syncs. To replay a specific sync, contact [friends@segment.com](mailto:friends@segment.com). Keep in mind that triggering a replay resyncs all records for a given sync. From c41d1187bb3ce0f89640c1d4e2ae7bf70e57030a Mon Sep 17 00:00:00 2001 From: stayseesong <83784848+stayseesong@users.noreply.github.com> Date: Tue, 10 Dec 2024 11:37:27 -0800 Subject: [PATCH 2/2] Apply suggestions from code review --- src/connections/reverse-etl/manage-retl.md | 13 ++++++++++--- 1 file changed, 10 insertions(+), 3 deletions(-) diff --git a/src/connections/reverse-etl/manage-retl.md b/src/connections/reverse-etl/manage-retl.md index 294124ca73..edcb08c899 100644 --- a/src/connections/reverse-etl/manage-retl.md +++ b/src/connections/reverse-etl/manage-retl.md @@ -53,11 +53,18 @@ To reset a sync: 4. Click **Reset sync**. ## Cancel syncs -Reverse ETL users can cancel syncs during the extract and load phases. +You can cancel syncs when your sync is currently running during the extraction and load phase. -To cancel a sync, click the kebab menu (three dots) on the sync’s row in the Syncs History tab or expand the sync details side sheet. You can also find the 'Cancel Sync' button in the sync details side sheet on the Syncs Overview page. Additionally, the Syncs Overview page now allows you to filter by 'Canceling' (syncs where a cancel request is being processed) and 'Canceled' (syncs successfully canceled) statuses. +To cancel a sync: +1. Navigate to **Connections > Destinations > Reverse ETL**. +2. Select the mapping with a sync that is in progress. +3. Select the sync that is in progress. +4. Click **Cancel sync** to cancel the sync. +5. Select the reason for canceling the sync. -Once a sync is canceled, the record count under 'Extraction Results' reflects the records already processed, which will not be included in future syncs. To reprocess these records, you can reset or replay the sync. +Your canceled syncs with have a status as *Canceled,* and any syncs that are in the process of being canceled will have a status of *Canceling*. + +Once you cancel a sync, the record count under **Extraction Results** reflects the records already processed. These records won't be included in future syncs. To reprocess these records, you can reset or replay the sync. ## Replays You can choose to replay syncs. To replay a specific sync, contact [friends@segment.com](mailto:friends@segment.com). Keep in mind that triggering a replay resyncs all records for a given sync.