diff --git a/src/connections/reverse-etl/manage-retl.md b/src/connections/reverse-etl/manage-retl.md index 8925479ffe..938694852d 100644 --- a/src/connections/reverse-etl/manage-retl.md +++ b/src/connections/reverse-etl/manage-retl.md @@ -31,17 +31,18 @@ To check the status of your extractions: * The load results - how many successful records were synced as well as how many records were updated, deleted, or are new. 5. If your sync failed, click the failed reason to get more details on the error and view sample payloads to help troubleshoot the issue. - +> warning "Syncs with intervals less than or equal to two hours may not see failed events on the sync immediately following failed record" +> Syncs with intervals less than or equal to two hours may not see failed events right away, as Segment's internal systems take up to two hours to retry events that initially failed. ## Reset syncs Reverse ETL uses the Unique Identifier column to detect data changes, like new, updated, and deleted records. If you encounter an error, you can reset Segment’s tracking of this column and force Segment to manually add all records from your dataset.