diff --git a/src/connections/destinations/catalog/actions-hubspot-cloud/index.md b/src/connections/destinations/catalog/actions-hubspot-cloud/index.md index ddc67e808c..e304f2be4f 100644 --- a/src/connections/destinations/catalog/actions-hubspot-cloud/index.md +++ b/src/connections/destinations/catalog/actions-hubspot-cloud/index.md @@ -122,6 +122,11 @@ Yes. HubSpot will automatically redirect API requests directly to an EU data cen ### How do I attribute a custom behavioral event with a user token instead of Email? Event payloads should contain an email with either a valid format, empty string, or a `null` value. As a result, the user token takes precedence and is validated in a `Send custom behavioral event` mapping. Segment can't deliver the event to your destination if the email is invalid. +### How can I update companies in HubSpot if they never were associated with a `segment_group_id`? +Segment uses the `segment_group_id` field to create and update companies in HubSpot. Records that were created from a pipeline outside of Segment won't have the `segment_group_id` field. If your companies aren't associated with a `segment_group_id`, you must use another field that uniquely identifies the company in HubSpot, like the `hs_object_id` field, to make updates to your companies. + +To use your unique field to update companies, navigate to your Upsert Company mapping and provide the key/value pair assosciated with the `hs_object_id` field in the Company Search fields section. + ### How can I disable or delete a destination from Segment? Follow the instructions in the docs to [disable](/docs/connections/destinations/actions/#disable-a-destination-action) or [delete](/docs/connections/destinations/actions/#delete-a-destination-action) a destination action from Segment.