From 8b7587b7a2f1b758226db6a0a9893f693186e4b7 Mon Sep 17 00:00:00 2001 From: pwseg Date: Wed, 3 Sep 2025 15:52:47 -0700 Subject: [PATCH] add Engage Premier EOL banner [netlify-build] --- src/engage/analytics/index.md | 3 +++ src/engage/campaigns/broadcasts.md | 4 ++-- src/engage/campaigns/email-campaigns.md | 4 ++-- src/engage/campaigns/index.md | 4 ++-- src/engage/campaigns/mobile-push/index.md | 4 ++-- src/engage/campaigns/mobile-push/push-campaigns.md | 4 ++-- src/engage/campaigns/sms-campaigns.md | 4 ++-- src/engage/campaigns/whatsapp-campaigns.md | 5 ++--- src/engage/content/email/editor.md | 4 ++-- src/engage/content/email/template.md | 4 ++-- src/engage/content/mobile-push.md | 4 ++-- src/engage/content/organization.md | 6 ++---- src/engage/content/sms/template.md | 5 ++--- src/engage/content/whatsapp.md | 4 ++-- src/engage/use-cases.md | 4 ++-- src/engage/user-subscriptions/csv-upload.md | 4 ++-- src/engage/user-subscriptions/index.md | 4 ++-- src/engage/user-subscriptions/set-user-subscriptions.md | 4 ++-- src/engage/user-subscriptions/subscription-groups.md | 5 ++--- src/engage/user-subscriptions/subscription-sql.md | 4 ++-- src/engage/user-subscriptions/subscription-states.md | 4 ++-- 21 files changed, 43 insertions(+), 45 deletions(-) diff --git a/src/engage/analytics/index.md b/src/engage/analytics/index.md index 0678e33186..bd4b8555a1 100644 --- a/src/engage/analytics/index.md +++ b/src/engage/analytics/index.md @@ -3,6 +3,9 @@ title: Analytics Overview plan: engage-premier --- +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. + Twilio Engage provides you with analytics that give you insight into the performance of your [email, SMS, and WhatsApp campaigns](/docs/engage/campaigns/). On this page, you'll learn how Engage calculates campaign analytics and which messaging metrics you can view. diff --git a/src/engage/campaigns/broadcasts.md b/src/engage/campaigns/broadcasts.md index 55365e2622..81fc89def3 100644 --- a/src/engage/campaigns/broadcasts.md +++ b/src/engage/campaigns/broadcasts.md @@ -2,8 +2,8 @@ title: Broadcasts plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers will continue to have access to and support for Engage Premier until Segment announces and end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Broadcasts are one-time email or SMS campaigns that you can send with Twilio Engage. Use broadcasts for single, one-off occasions like the following: diff --git a/src/engage/campaigns/email-campaigns.md b/src/engage/campaigns/email-campaigns.md index 6cdf0bf4fa..14085eaa5b 100644 --- a/src/engage/campaigns/email-campaigns.md +++ b/src/engage/campaigns/email-campaigns.md @@ -2,8 +2,8 @@ title: Email Campaigns plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. With Twilio Engage, you can send email and SMS campaigns to users who have opted in to receive your marketing materials. On this page, you’ll learn how to create and send an email campaign. diff --git a/src/engage/campaigns/index.md b/src/engage/campaigns/index.md index 07d7c1703a..c1d2fec658 100644 --- a/src/engage/campaigns/index.md +++ b/src/engage/campaigns/index.md @@ -2,8 +2,8 @@ title: Campaigns Overview plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. With Engage, you can build email and SMS marketing campaigns within Journeys. diff --git a/src/engage/campaigns/mobile-push/index.md b/src/engage/campaigns/mobile-push/index.md index cb1417f437..67fed4416b 100644 --- a/src/engage/campaigns/mobile-push/index.md +++ b/src/engage/campaigns/mobile-push/index.md @@ -2,8 +2,8 @@ title: Mobile Push Onboarding plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. This page walks you through the process of setting up mobile push notifications using Segment, Twilio, and Firebase/Apple Developer. diff --git a/src/engage/campaigns/mobile-push/push-campaigns.md b/src/engage/campaigns/mobile-push/push-campaigns.md index ccf93dba56..e9288901a3 100644 --- a/src/engage/campaigns/mobile-push/push-campaigns.md +++ b/src/engage/campaigns/mobile-push/push-campaigns.md @@ -2,8 +2,8 @@ title: Mobile Push Campaigns plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. With Twilio Engage, you can send campaigns to users who have opted in to receive your marketing materials. On this page, you’ll learn how to create and send a mobile push campaign. diff --git a/src/engage/campaigns/sms-campaigns.md b/src/engage/campaigns/sms-campaigns.md index 7dd367fa70..f7bc22fa1f 100644 --- a/src/engage/campaigns/sms-campaigns.md +++ b/src/engage/campaigns/sms-campaigns.md @@ -2,8 +2,8 @@ title: SMS Campaigns plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. With Twilio Engage, you can send email and SMS campaigns to users who have opted in to receive your marketing materials. On this page, you’ll learn how to create and send an SMS campaign. diff --git a/src/engage/campaigns/whatsapp-campaigns.md b/src/engage/campaigns/whatsapp-campaigns.md index 51ac9cd2bd..91e8476cc0 100644 --- a/src/engage/campaigns/whatsapp-campaigns.md +++ b/src/engage/campaigns/whatsapp-campaigns.md @@ -2,9 +2,8 @@ title: WhatsApp Campaigns plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. -## How Engage campaigns work +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Twilio Engage uses Journeys to send WhatsApp, email, and SMS campaigns. With Journeys, you add conditions and steps that trigger actions like sending a WhatsApp message. diff --git a/src/engage/content/email/editor.md b/src/engage/content/email/editor.md index 4d7d9f71e1..1d250b93a2 100644 --- a/src/engage/content/email/editor.md +++ b/src/engage/content/email/editor.md @@ -2,8 +2,8 @@ title: Drag and Drop Editor plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Use Twilio Engage to build email templates with a *what you see is what you get* (WYSIWYG) Drag and Drop Editor. Use drag and drop tools to design the template layout and include user profile traits to personalize the message for each recipient. diff --git a/src/engage/content/email/template.md b/src/engage/content/email/template.md index da8d32b446..7cc49e9d51 100644 --- a/src/engage/content/email/template.md +++ b/src/engage/content/email/template.md @@ -2,8 +2,8 @@ title: Email Template plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Use Twilio Engage to build personalized email templates to store and use throughout marketing campaigns. diff --git a/src/engage/content/mobile-push.md b/src/engage/content/mobile-push.md index 51ccb881b5..9b07ac80ac 100644 --- a/src/engage/content/mobile-push.md +++ b/src/engage/content/mobile-push.md @@ -2,8 +2,8 @@ title: Mobile Push Template plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Use Twilio Engage to build mobile push templates to include throughout your marketing campaigns. diff --git a/src/engage/content/organization.md b/src/engage/content/organization.md index 0170c2efdc..48f7491a8b 100644 --- a/src/engage/content/organization.md +++ b/src/engage/content/organization.md @@ -1,11 +1,9 @@ --- title: Organizing Your Templates plan: engage-premier - --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. - +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. To add structure to your marketing content, you can organize templates into folders and duplicate them within your Segment space. ## Organize with folders diff --git a/src/engage/content/sms/template.md b/src/engage/content/sms/template.md index fb5b0c52c2..f4d9352f52 100644 --- a/src/engage/content/sms/template.md +++ b/src/engage/content/sms/template.md @@ -2,9 +2,8 @@ title: SMS Template plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. - +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Use Twilio Engage to build SMS message templates to include throughout your marketing campaigns. You can build an SMS template and include personalized content in messages based on user profile traits. Once you build the SMS, Twilio Engage saves the template for you to preview, maintain, and reuse. diff --git a/src/engage/content/whatsapp.md b/src/engage/content/whatsapp.md index f76212869f..53e2635173 100644 --- a/src/engage/content/whatsapp.md +++ b/src/engage/content/whatsapp.md @@ -2,8 +2,8 @@ title: WhatsApp Template plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. With Twilio Engage, you can build personalized WhatsApp templates to store and use throughout marketing campaigns. diff --git a/src/engage/use-cases.md b/src/engage/use-cases.md index 7a4f37ad44..0b88329b5a 100644 --- a/src/engage/use-cases.md +++ b/src/engage/use-cases.md @@ -10,8 +10,8 @@ Use Twilio Engage to build personalized marketing campaigns and improve: To help you get started with Engage, here are a few example campaigns. -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. ## Customer loyalty email campaign diff --git a/src/engage/user-subscriptions/csv-upload.md b/src/engage/user-subscriptions/csv-upload.md index cabf1cfd38..6aa60725bf 100644 --- a/src/engage/user-subscriptions/csv-upload.md +++ b/src/engage/user-subscriptions/csv-upload.md @@ -2,8 +2,8 @@ title: Update Subscriptions with a CSV plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Use the CSV Uploader to add or update user subscription states. diff --git a/src/engage/user-subscriptions/index.md b/src/engage/user-subscriptions/index.md index b0fbdde585..9c69b8c1e1 100644 --- a/src/engage/user-subscriptions/index.md +++ b/src/engage/user-subscriptions/index.md @@ -2,8 +2,8 @@ title: User Subscriptions Overview plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Segment associates [subscription states](/docs/engage/user-subscriptions/set-user-subscriptions/) with each email address and phone number **external id** in your audiences. Subscription states indicate the level of consent end users have given to receive your marketing campaigns. diff --git a/src/engage/user-subscriptions/set-user-subscriptions.md b/src/engage/user-subscriptions/set-user-subscriptions.md index 80c94ce1ec..db533ac852 100644 --- a/src/engage/user-subscriptions/set-user-subscriptions.md +++ b/src/engage/user-subscriptions/set-user-subscriptions.md @@ -2,8 +2,8 @@ title: Set User Subscriptions plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Segment associates a [user subscription state](/docs/engage/user-subscriptions/subscription-states/) with each email address and phone number in your Engage audiences. Subscription states give you insight into the level of consent a user has given you to receive your Engage campaigns. diff --git a/src/engage/user-subscriptions/subscription-groups.md b/src/engage/user-subscriptions/subscription-groups.md index 7342a7419a..a30c1e9796 100644 --- a/src/engage/user-subscriptions/subscription-groups.md +++ b/src/engage/user-subscriptions/subscription-groups.md @@ -2,9 +2,8 @@ title: Subscription Groups plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. - +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Subscription groups let your users choose the emails they want to receive from you. This page introduces subscription groups and explains how you can use them with [Engage email campaigns](/docs/engage/campaigns/email-campaigns/). ## About subscription groups diff --git a/src/engage/user-subscriptions/subscription-sql.md b/src/engage/user-subscriptions/subscription-sql.md index 734a0c5488..3d8ea4c68e 100644 --- a/src/engage/user-subscriptions/subscription-sql.md +++ b/src/engage/user-subscriptions/subscription-sql.md @@ -3,8 +3,8 @@ title: Subscriptions with SQL Traits plan: engage-premier beta: true --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Use Subscriptions with SQL Traits to connect to your data warehouse and query user subscription data to Engage on a scheduled basis. Use your data warehouse as a single source of truth for subscription statuses and query from warehouses such as BigQuery, Redshift, or Snowflake. diff --git a/src/engage/user-subscriptions/subscription-states.md b/src/engage/user-subscriptions/subscription-states.md index 956bd8e11e..379ce5ce04 100644 --- a/src/engage/user-subscriptions/subscription-states.md +++ b/src/engage/user-subscriptions/subscription-states.md @@ -2,8 +2,8 @@ title: User Subscription States plan: engage-premier --- -> info "Engage Premier End of Sale" -> Engage Premier entered an End of Sale (EOS) period effective June 10, 2024 and is no longer available for new customers. Existing Segment customers have access to and support for Engage Premier until Segment announces an end-of-life (EOL) date. Segment recommends exploring [Twilio Marketing Campaigns](https://www.twilio.com/en-us/sendgrid/marketing-campaigns){:target="_blank"}, as well as Segment's preferred ISV partners, including [Airship](https://www.twilio.com/en-us/blog/airship-integrated-customer-experience){:target="_blank"}, [Braze](https://www.twilio.com/en-us/blog/braze-conversational-marketing-campaigns){:target="_blank"}, [Klaviyo](https://www.twilio.com/en-us/blog/klaviyo-powering-smarter-digital-relationships){:target="_blank"}, [Bloomreach](https://www.twilio.com/en-us/blog/bloomreach-ecommerce-personalization){:target="_blank"}, and [Insider](https://www.twilio.com/en-us/blog/insider-cross-channel-customer-experience){:target="_blank"}. +> info "Engage Premier End of Life" +> Engage Premier features, including Channels, Broadcasts, content templates, and Subscriptions, will no longer be available after December 15, 2025. Customer profiles in your Segment audiences contain **contact vectors**. A contact vector is a piece of unique, specific contact information associated with a customer, like the customer's email address or phone number.