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Move chatbot settings to dedicated sidebar section with submenu
- Add Chatbot submenu: Overview, Settings, Keywords, Flows, AI Contexts
- Create ChatbotSettingsView with tabs for Chatbot, Business Hours, and AI
- Add AllowAutomatedOutsideHours setting for 24/7 automated responses
- Remove chatbot/AI tabs from general Settings (now only General/Notifications)
- Update docs with new navigation structure and business hours documentation
Whatomate's chatbot automation allows you to create intelligent, automated responses for your WhatsApp messages. From simple keyword-based replies to complex AI-powered conversations, you have full control over how your business responds to customers.
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## Navigation
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The Chatbot section in the sidebar provides access to all chatbot features:
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-**Overview** - Dashboard with statistics and quick access to settings
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-**Settings** - Configure chatbot behavior, business hours, and AI
Configure global chatbot behavior including greeting and fallback messages.
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Configure global chatbot behavior including greeting messages, fallback messages, and session settings.
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### Greeting Message
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The greeting message is automatically sent to new contacts when they first message your business. You can optionally add interactive buttons (up to 10) to guide users to common actions.
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The greeting message is automatically sent to new contacts when they first message your business (or after the session timeout expires). You can optionally add interactive buttons (up to 10) to guide users to common actions.
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### Fallback Message
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When no keyword rules, AI contexts, or conversation flows match an incoming message, the fallback message is sent. Like the greeting message, you can add interactive buttons to help users navigate.
@@ -26,10 +36,45 @@ Both greeting and fallback messages support WhatsApp interactive buttons:
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-**1-3 buttons**: Displayed as quick reply buttons
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-**4-10 buttons**: Displayed as a list menu
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### Session Timeout
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Configure how long a session remains active. When a user messages again after the timeout, they receive the greeting message as if starting a new conversation.
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<Asidetype="tip">
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Use buttons to guide users to common topics like "Track Order", "Speak to Agent", or "View Products".
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</Aside>
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## Business Hours
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Configure when your chatbot is active and how it behaves outside business hours.
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### Setting Up Business Hours
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<Steps>
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1.**Enable Business Hours**
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Toggle the business hours feature on in the Business Hours tab.
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2.**Configure Daily Schedule**
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For each day of the week:
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- Enable or disable the day
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- Set opening and closing times
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3.**Out of Hours Message**
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Configure a message to send when customers contact you outside business hours.
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4.**Automated Responses Outside Hours**
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Choose whether to allow flows, keywords, and AI responses to work 24/7 (enabled by default) or restrict them to business hours only.
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</Steps>
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<Asidetype="tip">
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Even with business hours enabled, you can allow automated flows and keyword responses to work around the clock. This is useful for handling common inquiries while still informing customers of your operating hours.
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