Executing a custom report induces a crash and the browser window remains empty.

[saidg001]

Checklist before you being

• I am sure that I am already using latest version of Jira Assistant
• I had verified that, no similar issues are already reported in issue tracker
• I had tried reproducing this issue with with Web version of Jira Assistant to ensure that this issue is not recently fixed and yet to be published
• I had verified that, my query is not answered in FAQ section of website
• I had verified that, my issue is not listed as known bugs in website

How do you use Jira Assistant?

Browser extension

Are you using cloud version of Jira or self hosted (data center / server) of Jira.

Cloud Jira

Version of Jira Assistant

v2.62

What browser are you using?

Chrome

What OS are you using? You need not disclose this if you feel it is irr-relevant for your issue.

None

Bug Description

When executing a custom report, the browser window clears but then remains empty. The browser developer tools are displaying a React error:

Report specs:

• Filter (JQL)
  project = "Software Operations" and createdDate < startOfMonth() and status != Done

• Display Settings

Checklist before you submit

• I have ensured not to paste any confidential information like Jira url, Mail id, etc.
• I have verified my browser console logs and added necessary details (if required)
• I have added required screenshots if the bug is related to UI (as necessary)

[github-actions]

Hi @saidg001, Thank you for your inquiry regarding the issue with executing a custom report in Jira Assistant. Based on your description, this issue closely resembles a previous situation discussed in Ticket #326, where users experienced problems saving custom reports and encountering similar React errors. The development team has resolved this issue, and it was available in the web version before being deployed to extension users. I recommend updating to the latest version of the extension to see if this resolves your issue. If the problem persists, please let me know, and we can investigate further.

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Disclaimer: Please note that this response has been generated automatically by an AI bot. While we strive for accuracy, there may be instances where the information is incorrect or inappropriate. We review these responses periodically and will make necessary corrections as needed. We appreciate your understanding.

[saidg001]

I have figured out what was causing the reports to crash. Replacing the Description field with the Summery field fixed the problem for me. The underlying issue still remains, i.e. a custom report will crash if you add the Description field to it.

[github-actions]

Hi @saidg001, thank you for pinpointing the issue with the Description field causing the crash in custom reports. I appreciate your insight! We'll take note of this behavior for further investigation and potential fixes in future updates. If you have any other concerns or findings, please feel free to share.

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Disclaimer: Please note that this response has been generated automatically by an AI bot. While we strive for accuracy, there may be instances where the information is incorrect or inappropriate. We review these responses periodically and will make necessary corrections as needed. We appreciate your understanding.