Getting "Cannot load compatibility module support" error after enabling Natlink

[huozhe]

Hi,

First, thanks for the detailed instruction!

After following all the directions, I kept getting the error msg "Cannot load compatibility module support (GUID = {dd990001-bb89-11d2-b031-0060088dc929}." when I restart Dragon Natural Speaking. If I disable Natlink (through the GUI), then this message goes away. Seems like some Natlink compatibility issue. I am running windows 8.1 pro through vmware. Dragon premium 12.50, Natlink 4.1india. Can you comment on how to debug the issue? I am not sure where to find more detailed logs.

I really want this to work, to help my RSI. Thanks in advance!

Zheng

[poppe1219]

Hi,
I got the exact same issue when i upgraded to Natlink 4.1 india.

There are some tips here, but non of them worked for me:
http://qh.antenna.nl/unimacro/installation/problemswithinstallation.html

The only place I managed to find anything was in the Dragon.log (on Win 7, C:\Users\All Users\Nuance\NaturallySpeaking12)

22:14:00 CMThread: Error 0x80040154 loading {DD990001-BB89-11D2-B031-0060088DC929}
22:14:00 Exception thrown (E:\work\1200relmob\voicebar\cmthread.cpp, 626).
22:14:00 COM returned an unexpected error code: Details are REGDB_E_CLASSNOTREG

That eventually led me to this solution by "Alyx" (way down in the thread):
http://www.speechcomputing.com/node/7661
(The site was down at the time of writing, but the link should work)

If I remember correctly it was a DLL that was not linked properly or something similar. In any case, the solution was to install "Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update",
http://www.microsoft.com/en-us/download/details.aspx?id=26999
I used the file named vcredist_x86.exe

Hope this helps.

[huozhe]

Thanks!

[poppe1219]

Found Alyx post:

Submitted by Alyx on Sat, 03/15/2014 - 11:31.
Win7 32bit SP1 fresh install, DNS12, Natlink 4.1india, installed in VirtualBox

So I happen to have the same problem as a lot of the other people in this thread.
The file you included earlier did not fix the problem.
The registry Key appeared to be there.

Debugging steps:
- looked at the Dragon error log and noted this:
08:15:33 CMThread: Error 0x80040154 loading {DD990001-BB89-11D2-B031-0060088DC929}
08:15:33 Exception thrown (E:\work\1200relmob\voicebar\cmthread.cpp, 626).
08:15:33 COM returned an unexpected error code: Details are REGDB_E_CLASSNOTREG
- registering natlink indicated it was installing the Unicode version
- unregistering (NOT reregistering) brought up an error window stating "RegSvr32
  The module "natlink.pyd" failed to load ... The specified module could not be found"
- Ran dependencywalker on the natlink.pyd (http://www.dependencywalker.com/)
- It listed several things not found, most of which are false errors as per stackoverflow
- It also listed msvcr100.dll as missing. Google suggested installing this security update
  to fix this problem: http://www.microsoft.com/en-us/download/details.aspx?id=26999
  which mentions in the details something about "due to MFC not specifying the full path
  to system/localization DLLs."
- After installing this and rerunning the configuration, the errors were fixed and
  everything is working.

[andsild]

For me what worked was installing .NET version 1.1, and then copying C:\Windows\Microsoft.NET\Framework\v1.14322\msvcr71.dll to C:\Windows\SysWOW64 (or C:\Windows\System32 if you are running 32bit)

I am running windows 10 in a virtual machine (using gnome boxes)

(open cmd as admin user, and do)
copy C:\Windows\Microsoft.NET\Framework\v1.1.4322\msvcr71.dll C:\Windows\SysWOW64\

[kevinsimper]

@poppe1219 It helped me installing the C++ bindings on a fresh windows 8.1

[tbenst]

Same problem on Windows 10. This fixed it for me:

C:\>setx PYTHONPATH "C:\Python27\Lib;C:\Python27\DLLs;C:\Python27\Lib\lib-tk;C:\NatLink\NatLink\MacroSystem\core"

https://www.knowbrainer.com/forums/forum/messageview.cfm?catid=25&threadid=21796

[g-sam]

I'm on Win7 64bit SP1 (virtualbox), DNS12, Natlink 4.1papa. I get the same error logged as Alyx, but none of these solutions worked! Any other ideas? Could it have to do with running on 64 bit (though I installed 32 bit python using the files provided by natlink)?

Dependency walker reports missing python27.dll, dcomp.dll, ieshims.dll, and some api-mis-win-core-winrt dlls. but this might be bug of dependency walker? dependency walker is looking in \system32 directory, whereas python27.dll is actually in \SysWOW64.

UPDATE. FOUND THE SOLUTION: make sure you install the 32-bit version of "Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update". The 64-bit version was causing my problems. Painfully simple.

[jorxster]

I'm with g-sam!
I needed
vcredist_x86.exe
and NOT
vcredist_x64.exe

[priyesh16]

i get the same issue i have windows 10, Dragon Natural Speaking 13, natlink 4.1papa, ran configuration in elevated mode, I have vcredlist_x86.exe. Has anyone tried with the above configs? I used to run the above in Windows 7 guest on VirtualBox and it used to work. Now, I am trying to make it work with Windows subsystem for linux.

[jorxster]

Hi Priyesh, I am using windows 7, with dragon naturally 12.5. (And I think, natlink4.1) I chose 12.5 because that is what some have recommended.

…

On 10/12/2016 10:06 am, "priyesh16" ***@***.***> wrote: i get the same issue i have windows 10, Dragon Natural Speaking 13, natlink 4.1papa, ran configuration in elevated mode, I have vcredlist_x86.exe. Has anyone tried with the above configs? — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#2 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AMOYs3yEkmJffWHuSxpt04fFvH-iCpfVks5rGcLDgaJpZM4B2PXt> .

[priyesh16]

Thanks jorxster for the response. Do you know if i should buy a new dragon 12.5 to test it out or is there a way to install 12.5 with dragon 13 i bought?

[jorxster]

That is a good question, Nuance might be kind enough to send you a copy, although they don't support 12.5 anymore. I bought 12.5. It might be possible to download 12.5 though other means... *cough*. To test, anyway. cheers, Jordan

…

On Sat, Dec 10, 2016 at 4:19 PM, priyesh16 ***@***.***> wrote: Thanks jorxster for the response. Do you know if i should buy a new dragon 12.5 to test it out or is there a way to install 12.5 with dragon 13 i bought? — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#2 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AMOYsxKZ3jZVcfTKacgo9B2TrrHfpp7Nks5rGhpTgaJpZM4B2PXt> .

[priyesh16]

I got it working for windows 10. The gui version of Configure Natlink and Vocola had DNS ini file path as "C:\ProgramData\ApplicationData\Nuance\NaturallySpeaking13" instead of "C:\ProgramData\Nuance\NaturallySpeaking13"

[jorxster]

good work! thanks for letting us know.

…

On Wed, Dec 21, 2016 at 1:15 PM, priyesh16 ***@***.***> wrote: I got it working for windows 10. The gui version of Configure Natlink and Vocola had DNS ini file path as "C:\ProgramData\ApplicationData\Nuance\NaturallySpeaking13" instead of "C:\ProgramData\Nuance\NaturallySpeaking13" — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#2 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AMOYs8MKhbpgxAFKYBwufnw9F5zfN7xoks5rKG-dgaJpZM4B2PXt> .

[code-affinity]

I had the same problem with a 64-bit installation of Windows 10 in a VM, with Dragon NaturallySpeaking Home version 13. I tried installing the Microsoft Visual C++ 2010 redistributables (both 64-bit and 32-bit). It did not help.

Setting the PYTHONPATH and unregistering/re-registering NatlLink got it working for me.