Internal server error while creating a new link

[adirsation]

Sometimes I receive errors with code 500 saying 'Internal server error', this happens from time to time but I am able to create links successfully most of the times.
I contacted branch.io official support and they won't agree to look into that issue from their end while I'm using an unofficial package (even though this package just queries their api)
This is the response JSON:

response: {
    status: 500,
    statusText: 'Internal Server Error',
    headers: {
      'content-type': 'text/html',
      'content-length': '190',
      connection: 'close',
      'access-control-allow-origin': '*',
      date: 'Thu, 03 Feb 2022 17:12:52 GMT',
      'x-branch-request-id': '628d160f7291488bb44b7d8484c954fa-2022020317',
      'x-cache': 'Error from cloudfront',
    },
    config: {
      url: '/url',
      method: 'post',
      data: '{"screen":"xx","medium":"xx","feature":"xx","action":"xx","data":{"xx":"xx xx","xx":"xx","xx":"xx"},"branch_key":"xxx"}',
      headers: [Object],
      baseURL: 'https://api.branch.io/v1',
      transformRequest: [Array],
      transformResponse: [Array],
      timeout: 0,
      adapter: [Function: httpAdapter],
      xsrfCookieName: 'XSRF-TOKEN',
      xsrfHeaderName: 'X-XSRF-TOKEN',
      maxContentLength: -1,
      maxBodyLength: -1,
      validateStatus: [Function: validateStatus],
      json: true
    }