SNOW-582913 adding multiple issue templates (#284)

Author: sfc-gh-mkeller

.github/ISSUE_TEMPLATE.txt

@@ -0,0 +1,47 @@
+---
+name: Bug Report 🐞
+about: Something isn't working as expected? Here is the right place to report.
+labels: bug, needs triage
+---
+
+Please answer these questions before submitting your issue. Thanks!
+
+1. What version of Python are you using?
+
+   Replace with the output of `python --version --version`
+
+2. What operating system and processor architecture are you using?
+
+   Replace with the output of `python -c 'import platform; print(platform.platform())'`
+
+3. What are the component versions in the environment (`pip freeze`)?
+
+   Replace with the output of `python -m pip freeze`
+
+4. What did you do?
+
+   If possible, provide a recipe for reproducing the error.
+   A complete runnable program is good.
+
+5. What did you expect to see?
+
+   What should have happened and what happened instead?
+
+6. Can you set logging to DEBUG and collect the logs?
+
+   ```
+   import logging
+   import os
+
+   for logger_name in ['snowflake.sqlalchemy', 'snowflake.connector']: 
+      logger = logging.getLogger(logger_name)
+      logger.setLevel(logging.DEBUG)
+      ch = logging.StreamHandler()
+      ch.setLevel(logging.DEBUG)
+      ch.setFormatter(logging.Formatter('%(asctime)s - %(threadName)s %(filename)s:%(lineno)d - %(funcName)s() - %(levelname)s - %(message)s'))
+      logger.addHandler(ch)
+   ```
+
+<!--
+If you need urgent assistance reach out to support for escalated issue processing https://community.snowflake.com/s/article/How-To-Submit-a-Support-Case-in-Snowflake-Lodge
+-->

.github/ISSUE_TEMPLATE/BUG_REPORT.md

@@ -0,0 +1,13 @@
+---
+name: Feature Request 💡
+about: Suggest a new idea for the project.
+labels: feature
+---
+
+## What is the current behavior?
+
+## What is the desired behavior?
+
+## How would this improve `snowflake-connector-python`?
+
+## References, Other Background