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Copy file name to clipboardExpand all lines: docs/cody/troubleshooting.mdx
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@@ -18,14 +18,14 @@ If you're experiencing issues with Cody not responding in chat, follow these ste
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If you're experiencing issues with Cody's responses or completions being too slow:
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- Ensure you have the latest version of the [Cody VS Code extension](https://marketplace.visualstudio.com/items?itemName=sourcegraph.cody-ai). Use the VS Code command `Extensions: Check for Extension Updates` to verify
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- Enable verbose logging, restart the extension and reproduce the issue seen again (see below `Access Cody logs` for how to do this
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- Enable verbose logging, restart the extension and reproduce the issue seen again (see below `Access Cody logs` for how to do this)
Some additional information that will be valuable:
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- Where are you located? Any proxies or firewalls in use?
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- Does this happen with multiple providers/models? Which models have you used?
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### Access Cody logs
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VS Code logs can be accessed via the **Outputs** view. You will need to set Cody to verbose mode to ensure important information to debug is on the logs. To do so:
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Cody autocomplete for Visual Studio uses the underlying VS API to display completions in the editor. It's turned on by default in VS (`Tools -> Options -> IntelliCode -> Show Inline Completions`). Without this setting enabled, autocomplete will not work, so this is the first thing to check.
Autocomplete is supported from Visual Studio 17.6+ and includes support for the following languages:
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If autocomplete still doesn't work (or the Cody Chat), you could try **turning on** the option to `accept non-trusted certificates` (requires Visual Studio restart). This should help, especially in enterprise settings if you are behind a firewall.
The detailed logging configuration can be turned on by adding the `CODY_VS_DEV_CONFIG` environment variable containing the full path to [the configuration file](https://github.com/sourcegraph/cody-vs/blob/main/src/CodyDevConfig.json) placed somewhere in the filesystem.
Two additional output panes, `Cody Agent` and `Cody Notifications`, will be created with more detailed logs. More information on how to configure them is available [here](https://github.com/sourcegraph/cody-vs/blob/main/CONTRIBUTING.md#developer-configuration-file).
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