billing: clarify refund and consolidate sections for Enterprise Starter (#975)

unknwon · web-flow · commit fb70e212098d · 2025-02-18T09:50:58.000-05:00
Closes https://linear.app/sourcegraph/issue/CORE-725/workspacesbilling-add-refund-policy-to-billing-faq
diff --git a/docs/pricing/billing-faqs.mdx b/docs/pricing/billing-faqs.mdx
@@ -19,5 +19,9 @@ Your subscription renewals are scheduled to happen at the same day of the month.
 After updating or resolving your payment method issue that occurred during the automatic subscription renewal, you may do one of the followings to pay the invoice for your past-due subscription:
 
 1. Wait for our system to re-attempt the charge for the invoice, it usually takes up to 24 hours. If it does not happen after 24 hours, please contact [Support](support@sourcegraph.com) to resolve the issue.
-1. In the **Workspace settings > Billing** page, click on the **Manage payments** button, which takes you to the Stripe Customer Portal, and pay the invoice there. Our system will reconcile your payment within 24 hours, if it does not reconcile after 24 hours, please contact [Support](support@sourcegraph.com) to resolve the issue.
+1. In the **Workspace settings > Billing** page, click on the **View invoices** button, which takes you to the Stripe Customer Portal, and pay the invoice there. Our system will reconcile your payment within 24 hours, if it does not reconcile after 24 hours, please contact [Support](support@sourcegraph.com) to resolve the issue.
 1. Contact [Support](support@sourcegraph.com) to request re-attempt the charge for the invoice using the payment method on file.
+
+## Are there any refunds for the subscription?
+
+We don't offer refunds, but if you have any queries regarding the Enterprise Starter, please write to support@sourcegraph.com, and we'll help resolve the issue.
diff --git a/docs/pricing/enterprise-starter.mdx b/docs/pricing/enterprise-starter.mdx
@@ -21,7 +21,7 @@ Workspaces on the Enterprise Starter plan are billed monthly based on the number
 
 If you fail to make the payment after the grace period, your workspace will be deleted, and you will not be able to recover your data.
 
-Please also see [Billing FAQs](billing-faqs.mdx).
+Please also see [Billing FAQs](billing-faqs.mdx) for more FAQs, including how to downgrade Enterprise Starter.
 
 ## Features supported
 
@@ -87,10 +87,3 @@ When you add a new organization, you must authorize access and permission for al
 As you add more repos, you get logs for the number of repos added, storage used, and their status. To remove any repo from your workspace, click the repo name that changes the repo status **TO BE REMOVED**. Click the **Save Changes** button to confirm it.
 
 ![repo-list](https://storage.googleapis.com/sourcegraph-assets/Docs/repo-list.jpg)
-
-## Downgrading Enterprise Starter
-
-To downgrade your Enterprise Starter, there are two options:
-
-- Delete the workspace — this cancels the subscription, and you lose access to the workspace
-- Cancel the workspace subscription from the **Billing** settings. This allows you to access the workspace until the end of the current billing period

-Original file line number
+Diff line change
 After updating or resolving your payment method issue that occurred during the automatic subscription renewal, you may do one of the followings to pay the invoice for your past-due subscription:
 . Wait for our system to re-attempt the charge for the invoice, it usually takes up to 24 hours. If it does not happen after 24 hours, please contact [Support]([email protected]) to resolve the issue.
 -1. In the **Workspace settings > Billing** page, click on the **Manage payments** button, which takes you to the Stripe Customer Portal, and pay the invoice there. Our system will reconcile your payment within 24 hours, if it does not reconcile after 24 hours, please contact [Support]([email protected]) to resolve the issue.
 +1. In the **Workspace settings > Billing** page, click on the **View invoices** button, which takes you to the Stripe Customer Portal, and pay the invoice there. Our system will reconcile your payment within 24 hours, if it does not reconcile after 24 hours, please contact [Support]([email protected]) to resolve the issue.
 . Contact [Support]([email protected]) to request re-attempt the charge for the invoice using the payment method on file.
++
 +## Are there any refunds for the subscription?
++
 +We don't offer refunds, but if you have any queries regarding the Enterprise Starter, please write to [email protected], and we'll help resolve the issue.