From c7d90ec1190a9b908427cff36e57771e680bc0bf Mon Sep 17 00:00:00 2001 From: Gabe Torres Date: Thu, 19 Jun 2025 15:37:42 -0700 Subject: [PATCH] update formatting --- docs/sla/index.mdx | 8 +++++--- 1 file changed, 5 insertions(+), 3 deletions(-) diff --git a/docs/sla/index.mdx b/docs/sla/index.mdx index 60499f942..6b4b24682 100644 --- a/docs/sla/index.mdx +++ b/docs/sla/index.mdx @@ -107,7 +107,9 @@ Purchasing Premium Support provides several of the following services beyond tho - Heightened Support via Slack - Faster response times and closer collaboration through direct access to Sourcegraph experts with closer connection to end users and administrators. - More Proactive Collaboration - Hands-on technical guidance to ensure successful migrations, upgrades, and maintenance; early access to new features; quarterly insights reports. -### Premium Support SLAs +### Premium Support Packages + +### Package 1: Premium Support SLAs Premium Support SLAs give customers access to our Support team 24x7 for Severity 0 and 1 issues that critically impact your instance and ability to use Sourcegraph. @@ -117,12 +119,12 @@ This service is provided for all GA products Sourcegraph offers, not for any [Ex >NOTE: This package includes access to Slack Support -### Dedicated Support +### Package 2: Dedicated Support Access to named senior support engineers who will have knowledge of your infrastructure and can help reduce the time needed to triage, diagnose, and resolve an issue in your instance. >NOTE: This package includes access to Slack Support -### Slack Support +### Package 3: Slack Support Slack Support provides access to creating tickets directly from Slack, allowing customers to resolve tickets directly from a familiar interface and allowing for greater collaboration between Support and customers.