Spatie library is not generating my conversions

[astrO1]

I upgrade my application using this instructions: https://github.com/spatie/laravel-medialibrary/blob/main/UPGRADING.md

I testing in local enviroment and works fine, but when i go to production the conversions only work if i copy a media, but if i store directly don't.

$model->addMedia($file)
    ->usingFileName($file->hashName())
    ->withCustomProperties([
        'uuid' => (string) Str::uuid(), 'user_id' => auth()->id(),
        'company_id' => auth()->user()->company->id
    ])
    ->toMediaCollection('image');

What can be wrong? I made this command to: php artisan media-library:regenerate --ids=###

And don't generate from my media id on medias table.

Any tips?