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Copy file name to clipboardExpand all lines: content/en/docs/contrib/troubleshooting.md
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## SpinKube Support Policy
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SpinKube provides support on a best-effort basis. For users who installed SpinKube manually following the documentation, please report issues in the [Spin Operator repository](https://github.com/spinkube/spin-operator/issues/new). For installations via the Azure Marketplace, please open an issue in the [Azure repository](https://github.com/spinkube/azure/issues/new) for assistance. If your issue is urgent, feel free to raise it in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE).
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SpinKube provides support on a best-effort basis. For users who installed SpinKube manually following the documentation, please report issues in the [Spin Operator repository](https://github.com/spinframework/spin-operator/issues/new). For installations via the Azure Marketplace, please open an issue in the [Azure repository](https://github.com/spinkube/azure/issues/new) for assistance. If your issue is urgent, feel free to raise it in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE).
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## Failure downloading the Helm chart
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While the [Spin Operator Helm chart](https://github.com/spinkube/spin-operator/pkgs/container/charts%2Fspin-operator) is public and can be fetched anonymously, you may run into errors pulling the chart if you've previously authenticated with the ghcr.io registry but the authentication token has since expired.
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While the [Spin Operator Helm chart](https://github.com/spinframework/spin-operator/pkgs/container/charts%2Fspin-operator) is public and can be fetched anonymously, you may run into errors pulling the chart if you've previously authenticated with the ghcr.io registry but the authentication token has since expired.
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The error would look something like the following:
Error: INSTALLATION FAILED: failed to download "oci://ghcr.io/spinframework/charts/spin-operator" at version "0.5.0"
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```
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To fix, either re-authenticate with the registry with a valid token (e.g. `docker login ghcr.io`) or log out of the registry and pull the chart anonymously (e.g. `docker logout ghcr.io`).
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## No endpoints available for service "spin-operator-webhook-service"
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When following the quickstart guide the following error can occur when running the `kubectl apply -f
Error from server (InternalError): error when creating "https://github.com/spinkube/spin-operator/releases/download/v0.5.0/spin-operator.shim-executor.yaml": Internal error occurred: failed calling webhook "mspinappexecutor.kb.io": failed to call webhook: Post "https://spin-operator-webhook-service.spin-operator.svc:443/mutate-core-spinkube-dev-v1alpha1-spinappexecutor?timeout=10s": no endpoints available for service "spin-operator-webhook-service"
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Error from server (InternalError): error when creating "https://github.com/spinframework/spin-operator/releases/download/v0.5.0/spin-operator.shim-executor.yaml": Internal error occurred: failed calling webhook "mspinappexecutor.kb.io": failed to call webhook: Post "https://spin-operator-webhook-service.spin-operator.svc:443/mutate-core-spinkube-dev-v1alpha1-spinappexecutor?timeout=10s": no endpoints available for service "spin-operator-webhook-service"
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```
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To address the error above, first look to see if Spin Operator is running:
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