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content/en/imt/_index.md

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@@ -19,9 +19,9 @@ Here are the instructions on how to access your pre-configured [AWS](./initial-s
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![Splunk Architecture](images/architecture.png)
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[^1]: [Kubernetes](https://kubernetes.io/docs/concepts/overview/what-is-kubernetes/) is a portable, extensible, open-source platform for managing containerized workloads and services, that facilitates both declarative configuration and automation.
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[^2]: The OpenTelemetry Collector offers a vendor-agnostic implementation on how to receive, process and export telemetry data. In addition, it removes the need to run, operate and maintain multiple agents/collectors to support open-source telemetry data formats (e.g. Jaeger, Prometheus, etc.) sending to multiple open-source or commercial back-ends.
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[^3]: NGINX is a web server that can also be used as a reverse proxy, load balancer, mail proxy and HTTP cache.
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[^4]: [Kubernetes ReplicaSet](https://kubernetes.io/docs/concepts/workloads/controllers/replicaset/)
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[^5]: Jaeger, inspired by Dapper and OpenZipkin, is a distributed tracing system released as open source by Uber Technologies. It is used for monitoring and troubleshooting microservices-based distributed systems
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[^6]: [Monitoring as Code and Service Bureau](https://www.splunk.com/en_us/blog/it/monitoring-observability-enterprise-service.html)
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[^1]: [**Kubernetes**](https://kubernetes.io/docs/concepts/overview/what-is-kubernetes/) is a portable, extensible, open-source platform for managing containerized workloads and services, that facilitates both declarative configuration and automation.
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[^2]: [**OpenTelemetry Collector**](https://opentelemetry.io/) offers a vendor-agnostic implementation on how to receive, process and export telemetry data. In addition, it removes the need to run, operate and maintain multiple agents/collectors to support open-source telemetry data formats (e.g. Jaeger, Prometheus, etc.) sending to multiple open-source or commercial back-ends.
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[^3]: [**NGINX**](https://www.nginx.com/) is a web server that can also be used as a reverse proxy, load balancer, mail proxy and HTTP cache.
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[^4]: [**Kubernetes ReplicaSet**](https://kubernetes.io/docs/concepts/workloads/controllers/replicaset/)
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[^5]: [**Jaeger**](https://www.jaegertracing.io/), inspired by Dapper and OpenZipkin, is a distributed tracing system released as open source by Uber Technologies. It is used for monitoring and troubleshooting microservices-based distributed systems
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[^6]: [**Monitoring as Code and Service Bureau**](https://www.splunk.com/en_us/blog/it/monitoring-observability-enterprise-service.html)

content/en/imt/initial-setup.md

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@@ -21,7 +21,7 @@ In preparation for the workshop, Splunk has prepared an Ubuntu Linux instance in
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To get access to the instance that you will be using in the workshop please visit the URL to access the Google Sheet provided by the workshop leader.
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Search for your AWS/EC2 instance by looking for your first and last name, as provided during registration for this workshop.
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Search for your AWS/EC2 instance by looking for your first and last name, as provided during registration for this workshop.
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![attendee spreadsheet](../images/spreadsheet-info.png)
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It also has the Browser Access URL that you can use in case you cannot connect via ssh or putty - see [EC2 access via Web browser](#4-web-browser-all)
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{{% notice title="Important" style="info" %}}
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Please use SSH or Putty to gain access to your EC2 instance if possible and
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Please use SSH or Putty to gain access to your EC2 instance if possible and
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make a note of the IP address as you will need this during the workshop.
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{{% /notice %}}
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Enter the password provided in the Google Sheet from Step #1.
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Upon successful login you will be presented with the Splunk logo and the Linux prompt.
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Upon successful login, you will be presented with the Splunk logo and the Linux prompt.
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![ssh connected](../images/ssh-3.png)
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![Windows SSH enabled](../images/windows-ssh-enabled-feedback.png)
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If the result of executing the command looks something like on the screenshot below, you want to enable the "OpenSSH Client" feature manually.
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If the result of executing the command looks something like the screenshot below, you want to enable the "OpenSSH Client" feature manually.
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![Windows SSH disabled](../images/windows-ssh-disabled-feedback.png)
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To do that, open the "Settings" menu, and click on "Apps". While being in the "Apps & features" section, click on "Optional features".
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To do that, open the "Settings" menu, and click on "Apps". While in the "Apps & features" section, click on "Optional features".
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![Windows Apps Settings](../images/windows-gui-optionalfeatures.png)
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Here, you are presented a list of installed features. On the top, you see a button with a plus icon to "Add a feature". Click it.
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Here, you are presented with a list of installed features. On the top, you see a button with a plus icon to "Add a feature". Click it.
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In the search input field, type "OpenSSH", and find a feature called "OpenSSH Client", or respectively, "OpenSSH Client (Beta)", click on it, and click the "Install"-button.
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![Windows Enable OpenSSH Client](../images/windows-enable-openssh-client.png)
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Now you are set! In case you are not able to access the provided instance in spite of enabling the OpenSSH feature, please do not shy away from reaching
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Now you are set! In case you are not able to access the provided instance despite enabling the OpenSSH feature, please do not shy away from reaching
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out to the course instructor, either via chat or directly.
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At this point you are ready to continue and [start the workshop](../gdi/index.html)
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## 4. Putty (For Windows Versions prior to Windows 10)
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If you do not have ssh pre-installed or if you are on a Windows system, the best option is to install putty, you can find [here.](https://www.putty.org/)
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If you do not have SSH pre-installed or if you are on a Windows system, the best option is to install putty, you can find [here.](https://www.putty.org/)
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{{% notice title="Important" style="info" %}}
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If you **cannot** install Putty, please go to [Web Browser (All)](#4-web-browser-all).
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{{% /notice %}}
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Open Putty and enter the in **Host Name (or IP address)** field the IP address provided in the Google Sheet.
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Open Putty and enter in the **Host Name (or IP address)** field the IP address provided in the Google Sheet.
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You can optionally save your settings by providing a name and pressing **Save**.
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![putty-4](../images//putty-loggedin.png)
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At this point you are ready to continue and [start the workshop](../gdi/index.html)
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At this point, you are ready to continue and [start the workshop](../gdi/index.html)
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---
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Unlike when you are using regular SSH, *copy and paste* does require a few extra steps to complete when using a browser session. This is due to cross browser restrictions.
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When the workshop ask you to copy instructions into your terminal, please do the following:
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When the workshop asks you to copy instructions into your terminal, please do the following:
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*Copy the instruction as normal, but when ready to paste it in the web terminal, choose **Paste from browser** as show below:*
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![web paste 3](../images//shellinabox-example-1.png)
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Paste the text in the text box as show, then press **OK** to complete the copy and paste process.
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Paste the text in the text box as shown, then press **OK** to complete the copy and paste process.
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{{% notice title="Note" style="info" %}}
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Unlike regular SSH connection, the web browser has a 60 second time out, and you will be disconnected, and a **Connect** button will be shown in the center of the web terminal.
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Unlike regular SSH connection, the web browser has a 60-second time out, and you will be disconnected, and a **Connect** button will be shown in the center of the web terminal.
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Simply click the **Connect** button and you will be reconnected and will be able to continue.
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{{% /notice %}}
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## 6. Multipass (All)
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If you are unable to access AWS, but you want to install software locally, follow the instructions for [using Multipass](https://github.com/splunk/observability-workshop/blob/main/multipass/README.md).
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If you are unable to access AWS, but want to install software locally, follow the instructions for [using Multipass](https://github.com/splunk/observability-workshop/blob/main/multipass/README.md).
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[^1]: [Download Putty](https://www.chiark.greenend.org.uk/~sgtatham/putty/)

content/en/imt/servicebureau/_index.md

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## 1. Understanding engagement
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To fully understand Observability Cloud engagement inside your organization, click on the **>>** bottom left and select the **Settings → Organization Overview**, this will provide you with the following dashboards that shows you how your Observability Cloud organization is being used:
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To fully understand Observability Cloud engagement inside your organization, click on the **>>** bottom left and select the **Settings → Organization Overview**, this will provide you with the following dashboards that show you how your Observability Cloud organization is being used:
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![Organization overview](../images/engagement.png)
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![Organization Overview](../images/engagement.png)
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You will see various dashboards such as Throttling, System Limits, Entitlements & Engagement. The workshop organization you're using now may have less data to work with as this is cleared down after each workshop.
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The top chart shows you the current subscription levels per category (shown by the red arrows at the top in the screenshot below).
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Also, your current usage of the four catagories is displayed (shown at the red lines at the bottom of the chart).
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Also, your current usage of the four categories is displayed (shown in the red lines at the bottom of the chart).
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In this example you can see that there are 25 Hosts, 0 Containers, 100 Custom Metrics and 0 High Resolution Metrics.
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In this example, you can see that there are 25 Hosts, 0 Containers, 100 Custom Metrics and 0 High Resolution Metrics.
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![Billing and Usage-top](../images/usage-detail.png)
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As you can see from the screenshot, Observability Cloud does not use High Watermark or P95% for cost calculation but the actual average hourly usage, allowing you to do performance testing or Blue/Green style deployments etc. without the risk of overage charges.
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{{% /notice %}}
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To get a feel for the options you can change the metric displayed by selecting the different options from the **Usage Metric** drop down on the left, or change the **Subscription Usage Period** with the drop down on the right.
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To get a feel for the options you can change the metric displayed by selecting the different options from the **Usage Metric** drop-down on the left, or change the **Subscription Usage Period** with the drop-down on the right.
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Please take a minute to explore the different time periods & categories and their views.
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content/en/imt/servicebureau/teams.md

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* Introduction to Teams
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* Create a Team and add members to Team
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* Create a Team and add members to the Team
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## 1. Introduction to Teams
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To make sure that users see the dashboards and alerts that are relevant to them when using Observability Cloud, most organizations will use Observability Cloud's Teams feature to assign a member to one or more Teams.
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Ideally, this matches work related roles, for example, members of a Dev-Ops or Product Management group would be assigned to the corresponding Teams in Observability Cloud.
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Ideally, this matches work-related roles, for example, members of a Dev-Ops or Product Management group would be assigned to the corresponding Teams in Observability Cloud.
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When a user logs into Observability Cloud, they can choose which Team Dashboard will be their home page and they will typically select the page for their primary role.
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In the example below, the user is a member of the Development, Operations and Product Management Teams, and is currently viewing the Dashboard for the Operations Team.
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This Dashboard has specific Dashboard Groups for Usage, SaaS and APM Business Workflows assigned but any Dashboard Group can be linked to a Teams Dashboard.
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They can use the menu along the top left to quickly navigate between their allocated teams, or they can use the **ALL TEAMS** dropdown on the right to select specific Team Dashboards, as well as quickly accessing **ALL Dashboards** using the adjacent link.
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They can use the menu along the top left to quickly navigate between their allocated teams, or they can use the **ALL TEAMS** dropdown on the right to select specific Team Dashboards, as well as quickly access **ALL Dashboards**** using the adjacent link.
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![Teams](../../images/teams-homepage.png)
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Alerts can be linked to specific Teams so the Team can monitor only the Alerts they are interested in, and in the above example they currently have 1 active Critical Alert.
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Alerts can be linked to specific Teams so the Team can monitor only the Alerts they are interested in, and in the above example, they currently have 1 active Critical Alert.
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The Description for the Team Dashboard can be customized and can include links to team specific resources (using Markdown).
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The Description for the Team Dashboard can be customized and can include links to team-specific resources (using Markdown).
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## 2. Creating a new Team
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To work with to Splunk's Team UI click on the hamburger icon top left and select the **Organizations Settings → Teams**.
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To work with Splunk's Team UI click on the hamburger icon top left and select the **Organizations Settings → Teams**.
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Make sure you have your group created with your initials and with yourself added as a member, then click {{% button style="blue" %}}Done{{% /button %}}
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This will bring you back to the **Teams** list that will now show your Team and the one's created by others.
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This will bring you back to the **Teams** list that will now show your Team and the ones created by others.
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{{% notice title="Note" style="info" %}}
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The Teams(s) you are a member of have a grey **Member** icon in front of it.
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## 3. Adding Notification Rules
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You can set up specific Notification rules per team, click on the **Notification Policy** tab, this will open the notification edit menu.
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You can set up specific Notification rules per team, by clicking on the **Notification Policy** tab, this will open the notification edit menu.
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![Base notification menu](../../images/notification-policy.png)
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By default the system offers you the ability to set up a general notification rule for your team.
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By default, the system offers you the ability to set up a general notification rule for your team.
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{{% notice title="Note" style="info" %}}
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The **Email all team members** option means all members of this Team will receive an email with the Alert information, regardless of the alert type.
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You can add other recipients, by clicking {{% button style="blue" %}}Add Recipient{{% /button %}}. These recipients do not need to be Observability Cloud users.
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However if you click on the link **Configure separate notification tiers for different severity alerts** you can configure every alert level independently.
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However, if you click on the link **Configure separate notification tiers for different severity alerts** you can configure every alert level independently.
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![Multiple Notifications](../../images/single-policy.png)
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Different alert rules for the different alert levels can be configured, as shown in the above image.
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Critical and Major are using [Splunk\'s On-Call](https://www.splunk.com/en_us/observability/on-call.html) Incident Management solution. For the Minor alerts we send it to the Teams Slack channel and for Warning and Info we send an email.
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Critical and Major are using [Splunk\'s On-Call](https://www.splunk.com/en_us/observability/on-call.html) Incident Management solution. For the Minor alerts, we send it to the Teams Slack channel and for Warning and Info we send an email.
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### 3.2 Notification Integrations
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In addition to sending alert notifications via email, you can configure Observability Cloud to send alert notifications to the services shown below.
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![Notifications options](../../images/integrations.png)
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Take a moment to create some notification rules for you Team.
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Take a moment to create some notification rules for your Team.

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