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This repository was archived by the owner on Sep 2, 2025. It is now read-only.
Copy file name to clipboardExpand all lines: sp-oncall/on-call-schedules/schedule-examples.rst
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@@ -32,14 +32,13 @@ Configure the Business Hours rotation
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#. Navigate to the team you'd like to implement this schedule for and add all of the appropriate users using the :guilabel:`Invite User` button.
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#. Navigate to the :menuselection:`Rotations` tab and select :guilabel:`Add Rotation`.
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#. Name the rotation "Business Hours" and select "Partial Day" for the shift type
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#. Name the rotation "Business Hours" and select "Partial Day" for the shift type.
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#. Name the first shift either after the user who will be occupying it or just call it "Shift 1" and set the hours.
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#. Select :guilabel:`Save Shift`.
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.. note:: Ignore the "Handoff happens every X week" and "The next handoff happens X" fields because this shift is being created with the intent to not handoff.
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.. note:: Ignore the "Handoff happens every X week" and "The next handoff happens X" fields because this shift is being created with the intent to not handoff.
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#. Next, add the appropriate user to this shift by selecting :guilabel:`Manage Members` and then :guilabel:`Select a User to add`.
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#. After adding the appropriate user, select :guilabel:`Add Another Shift`.
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#. Select :guilabel:`Partial Day` and repeat the process from the previous steps. You will end up creating one shift for each user you would like on-call simultaneously during the business day.
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#. When finished, select :guilabel:`I'm Done, Save this Rotation`.
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@@ -49,12 +48,14 @@ Configure the Nights and Weekends rotation
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#. Create the "Nights and Weekends' rotation by selecting :guilabel:`Add a Rotation`.
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#. Name the rotation "Nights and Weekends" and select :guilabel:`Partial Day` for the first shift type.
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#. Name the first shift "Weeknights".
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#. In the section with Monday through Friday in blue lettering, deselect Friday. Also, change the hours to cover all week-hours that are not covered by the Business Hours rotation. For example, if your business hours are 8 AM to 5 PM, your Weeknights shift should be 5 PM to 8 AM. If your Business Hours are 9 AM to 4 PM, your Weeknights
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shift should be 4 PM to 9 AM.
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#. In the section with Monday through Friday in blue lettering, deselect Friday. Also, change the hours to cover all week-hours that are not covered by the Business Hours rotation. For example, if your business hours are 8 AM to 5 PM, your Weeknights shift should be 5 PM to 8 AM. If your Business Hours are 9 AM to 4 PM, your Weeknights shift should be 4 PM to 9 AM.
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#. Change the :guilabel:`The next handoff happens` date to the next upcoming Monday.
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#. Select :guilabel:`Save Shift`.
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#. To add users to this shift, select :guilabel:`Manage Members` then :guilabel:`Select a User to add`. The order that you add the users in will dictate the week they end up on-duty. The first user you add will do the current week, the next user the week after, the third user the third week. You can re-order them after adding by dragging them on the :menuselection:`Members` page.
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#. After adding the appropriate users, select :guilabel:`Add another Shift` and select :guilabel:`Multi-day` for the type.
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#. Name this shift “Weekends” and adjust the hours to those desired.
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#. Select :guilabel:`Save Shift`.
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#. To add users to this shift, select :guilabel:`Manage Members` then :guilabel:`Select a User to add`. The order that you add the users in will dictate the week they end up on-duty. You can re-order these users after adding by dragging them around within this menu.
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#. Name the rotation “Secondary” and select :guilabel:`24/7` for the shift type.
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#. Name the shift “Secondary Shift” and change the handoff time to the appropriate one. This is typically when business hours begin for your organization.
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#. Change the :guilabel:`The next handoff happens` date to the next upcoming Monday.
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#. Select :guilabel:`Save Shift`/
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#. Select :guilabel:`Save Shift`.
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#. To add users to the shift :guilabel:`Manage Members` then :guilabel:`Select a User to add`.The order that you add the users in will dictate the week they end up on-duty. The first user you add will do the current week, the next user the week after, the third user the third week. You can re-order these users after adding by dragging them around within this menu.
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#. When finished, select :guilabel:`I'm Done, Save this Rotation`.
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@@ -119,24 +120,23 @@ Main points:
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Configure the Business Hours rotation
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--------------------------------------------
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Navigate to the team you'd like to implement this schedule for and add all of the appropriate users using the :guilabel:`Invite User` button.
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#. Navigate to the team you'd like to implement this schedule for and add all of the appropriate users using the :guilabel:`Invite User` button.
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#. Navigate to the :menuselection:`Rotations` tab and select :guilabel:`Add Rotation`.
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#. Name the rotation "Business Hours" and select "Partial Day" for the shift type.
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#. Name the first shift either after the user who will be occupying it or just call it "Shift 1" and set the hours.
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#. Set the shift hours.
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#. Select :guilabel:`Save Shift`.
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#. Name the first shift either after the user who will be occupying it or just call it "Shift 1" and set the hours.
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#. Set the shift hours.
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#. Select :guilabel:`Save Shift`.
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.. note:: Ignore the "Handoff happens every X week" and "The next handoff happens X" fields because this shift is being created with the intent to not handoff.
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.. note:: Ignore the "Handoff happens every X week" and "The next handoff happens X" fields because this shift is being created with the intent to not handoff.
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#. Next, add the appropriate user to this shift by selecting :guilabel:`Manage Members` and then :guilabel:`Select a User to add`.
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#. After adding the appropriate user, select :guilabel:`Add Another Shift`.
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#. Next, add the appropriate user to this shift by selecting :guilabel:`Manage Members` and then :guilabel:`Select a User to add`.
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#. After adding the appropriate user, select :guilabel:`Add Another Shift`.
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#. Select :guilabel:`Partial Day` and repeat the process from the previous steps. You will end up creating one shift for each user you would like on-call simultaneously during the business day.
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#. When finished, select :guilabel:`I'm Done, Save this Rotation`.
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Configure the Escalation Policies
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------------------------------------------
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@@ -157,4 +157,4 @@ The next part of this configuration will involve assigning a routing key to the
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#. Select :guilabel:`Add Key` and name the routing key "bus-hours-only".
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#. In the dropdown menu, select the :guilabel:`Busines Hours Only` escalation policy, located under the team you created it for.
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#. Select the blue checkbox to save your changes.
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#. Once you've created this routing key, go into your monitoring tools and assign this routing key to the alerts you only want to page during business hours. Optionally, follow the rules engine steps. You should be able to locate instructions on where to edit the routing key in your specific monitoring tool by finding that tool's integration guide. If you have any questions, contact [email protected].
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#. Once you've created this routing key, go into your monitoring tools and assign this routing key to the alerts you only want to page during business hours. Optionally, follow the rules engine steps. You should be able to locate instructions on where to edit the routing key in your specific monitoring tool by finding that tool's integration guide. If you have any questions, contact [email protected].
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