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sp-oncall/admin/get-started/admin-getting-started.rst

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@@ -57,7 +57,7 @@ The Team page is your central location for configuring teams, schedules, rotatio
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:ref:`Create Escalation Policies <team-escalation-policy>` - Escalation policies determine which incidents are routed, to whom they are routed, and how they are escalated. Essentially, an escalation policy is how Splunk On-Call escalates a triggered event.
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- Best practice for setting up your escalation policy is to establish a minimum of three escalation paths: on-duty user, previous or next user in a rotation, and manager or team lead.
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- :ref:`Read this post <mult-escalation-policies>` for more tips and tricks on how to manage multiple alert behaviors within a single team.
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- :ref:`Read this post <multi-escalation-policies>` for more tips and tricks on how to manage multiple alert behaviors within a single team.
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- :ref:`Configure Routing Keys <spoc-routing-keys>` - Routing keys tie the alerts from your monitoring tools to the specific team (or escalation policy) in Splunk On-Call. This helps get the right person on the problem and reduce alert noise for those unrelated to a specific incident. These can be found by navigating to :menuselection:`Settings` then :menuselection:`Routing Keys`.
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sp-oncall/admin/get-started/onboarding-milestones.rst

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- :ref:`schedule-examples`
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#. Implementation of Team Workflows, including:
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- :ref:`Create escalation policies <team-escalation-policy>`.
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- :ref:`Tips and tricks for multiple escalation policies <mult-escalation-policies>`.
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- :ref:`Tips and tricks for multiple escalation policies <multi-escalation-policies>`.
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Integration milestones

sp-oncall/alerts/team-escalation-policy.rst

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- Reuse Policies Across Teams: Reuse globally available escalation policies across multiple teams.
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For more detailed examples on how to benefit from the use of multiple escalation policies, see :ref:`mult-escalation-policies`.
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For more detailed examples on how to benefit from the use of multiple escalation policies, see :ref:`multi-escalation-policies`.

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