add section about troubleshooting

Author: gschatz-splunk

_images/synthetics/ootb-dashboard-modal.png

@@ -6,17 +6,21 @@ Synthetics built-in dashboards
 
 .. meta::
   :description: Splunk Synthetics, built-in dashboards, dashboards, out of the box dashboards 
+  
+The built-in dashboards show helpful metrics on your subscription usage, trends in your test data, and filter out the test metrics based on your organization. These built-in dashboards are a convenient way to answer questions like: 
 
-There are many built-in dashboards available for you that summarizes Synthetics test data, trends, and subscription usage. 
-    
-
+* % of failed runs and run success rates by test 
+* usage per organization on the volume of tests you run a month 
+* total run counts 
+* performance metrics and web vitals for Browser tests 
 
 Go to Synthetics built-in dashboards  
 ====================================
 To find these dashboards, go to: 
 
 #. Select :guilabel:`Dashboards`. 
 #. Type in `Synthetic Monitoring`. 
+#. Choose the dashboard from the list what best suits your situation. 
 
 Here is the list of all the available dashboards: 
 
@@ -25,21 +29,15 @@ Here is the list of all the available dashboards:
     :alt: Screenshot showing the main navigation menu which consists of the product offerings, APM, Infrastructure,Log Observer, Rum, Synthetics. Selected Dashboard view and hovering over the list for nine built-in dashboards available for Synthetics. 
 
 
-
 Troubleshoot an issue from a built-in dashboard 
 ========================================================================
 
-#. To open Synthetics and explore data from a built-in dashboard, select the settings symbol in any tile, then :guilabel:`Troubleshoot from this time window`.
+If you want to do additional troubleshooting and explore data from a built-in dashboard, select the settings symbol in any tile, then :guilabel:`Troubleshoot from this time window` in Splunk APM and Splunk RUM. 
 
+..  image:: /_images/synthetics/ootb-dashboard-modal.png
+    :width: 60%
+    :alt: Screenshot showing the troubleshooting tab for a tile in the dashboard with an option to open the data in RUM or APM. 
 
-Built-in dashboard use cases
-========================================
-The built-in dashboards show helpful metrics on your subscription usage, trends in your test data, and filter out the test metrics based on your organization. These built-in dashboards are a convenient way to answer questions like: 
-
-* % of failed runs and run success rates by test 
-* usage per organization on the volume of tests you run a month 
-* total run counts 
-* performance metrics and web vitals for Browser tests 
 
 Dashboards for alerts and detectors
 ==================================================