added paragraph on o11y_access role and SSO for docguild ticket

Tracey Carter · Tracey Carter · commit 872e4780c968 · 2024-11-14T14:34:01.000-08:00
diff --git a/splunkplatform/unified-id/unified-identity.rst b/splunkplatform/unified-id/unified-identity.rst
@@ -172,8 +172,9 @@ Users will receive an email telling them to authenticate to Splunk Observability
 User provisioning
 ==========================================================================================
 
-To benefit from Unified Identity, all users must have a Splunk Cloud Platform user with the ``o11y_access`` role.
+To benefit from Unified Identity, all users must have a Splunk Cloud Platform user with the ``o11y_access`` role. 
 
+If your organization uses Okta for SSO (Single Sign On), the ``o11y_access`` role is mapped to the Okta group. The Okta admin must add the ``o11y_access`` role to the Okta group to complete the authorization process. If the Okta admin is not available, contact Splunk Support to enable local authentication.
 
 .. _existing-scp-users:
 
