Any way to add a free text field to the feedback widget?

[StarfallProjects]

Asking on behalf of n8n (bronze sponsor) in case it makes a difference.

I want to allow users to provide a reason for their feedback, not just a rating.

I can override the feedback.html partial and add fields - but as far as I can see, the additional form fields don't get submitted to Google Analytics (just poking around the network tab to see if they're getting sent - haven't wired anything up yet)

Is there a way to do this while still using the default widget? Or do I need to stop using the built-in widget and create a custom form?

I did explore the docs, but I was a little confused by the custom feedback widget info - I'm not clear whether this is the way to extend the feedback widget, or if it's only for use when not using the built-in widget? The events don't seem to fire with the built-in widget (guessing the GA script is running first and preventing the event ever firing)

[StarfallProjects]

So I think I may now have this working, but would love a sanity check. Here's what I've done:

1. Remove the google analytics info from analytics
2. Manually add the gtag script to the page
3. Add a text area to the feedback.html partial
4. Use the feedback,js suggested in the docs

As far as I can see, this is firing the correct events etc. My hesitation is in case I'm breaking anything without realising it (I believe we lose search tracking, but we weren't recording that anyway)

[squidfunk]

Thanks for asking! You're on the right track that adding custom logic to the feedback widget currently mandates the use of customization. Thus you can use the custom script in our docs as-is (replace the console.log with sending the data), as I believe you want to not require the feedback form, but once a user gives feedback, show the form and then allow to send a second request, right? If the feedback form should be required, it can be sent in one request, so you can adjust the script in our docs to include the content of the text field as well.

[StarfallProjects]

I'm keeping it pretty simple - text field is always available and always optional (at least for now) The draft PR is here if you're curious: n8n-io/n8n-docs#3405

Am I right to remove the provider from analytics in mkdocs.yml? https://github.com/n8n-io/n8n-docs/pull/3405/files#diff-98d0f806abc9af24e6a7c545d3d77e8f9ad57643e27211d7a7b896113e420ed2L56 If I leave it in, the analytics script that gets automatically added seems to prevent the custom script firing.

[squidfunk]

Yes, the analytics provider can be removed if you don't need it. Our implementations just integrate with the feedback widget if available, but the feedback widget itself is just plain HTML, which is why you then need to add your own logic.

[StarfallProjects]

Thank you as always for the help :-)

[StarfallProjects]

@squidfunk coming back to this - turns out there is a hard requirement for the text box to only show on negative feedback. So cheeky question: do you happen to already have a script/example around for that?

[squidfunk]

Nope, nothing lying around. As said, you'd need to do two requests and that very much depends on your analytics solution and setup, so you're pretty much in customization land here. It's practically not possible to provide an out of the box solution for third party tools that allow for loads of different setups, which is why our integration is rather thin and hackable.