Is Google Analytics still working for "Was this page helpful"?

[Guangzhen-Jin]

I followed the instructions from the documentation to successfully configure Google Analytics on my site. I can see all the user view data and events for feedback (see below). I get it that the average value cannot be shown but looks like I cannot even get any data on the number of thumbs-up. Any ideas on this? Thank you!

[Guangzhen-Jin]

Hi. I would like to bump this question again. Besides Google Analytics, I saw a method to "customize the site feedback". Any more instructions on that?

[kamilkrzyskow]

Hey @Guangzhen-Jin.
I'm not using the feedback feature specifically, so can't really compare 1 to 1, but I can ask you some questions that might progress the situation.

As I understand it the feedback feature uses Google Analytics, so it could be blocked by UBlock or other Adblock functionality.
Do you use such blockers? Try with clean Edge without extensions, as perhaps the event with the information doesn't get sent.

How have you tried to debug the events until now? I see you've posted a summary from your back panel, but have you tried using any browser extensions / debug mode of the backend to display the path of the trigger events? I have used Tag assistant in the past but I'm not sure if this applies to your case, maybe have a look at different extensions like Analytics Debuger etc.

• https://chromewebstore.google.com/detail/tag-assistant-companion/jmekfmbnaedfebfnmakmokmlfpblbfdm

In another discussion another user shared their approach at customizing the feedback widget with source code, so you can look at it for inspiration. Customization does require learning Jinja2 templating / JavaScript / Google Analytics to some extent.

• Any way to add a free text field to the feedback widget? #8351

[Guangzhen-Jin]

Hi @kamilkrzyskow.

Thank you for your suggestions! Yes, that is a good point regarding Adblock's interference with this feedback function. I did use Adblock while doing most of the tests so it's totally possible. Let me do more tests under non-adblock pages and see it that helps.

Also FYI, I have used Tag Assistant to have all events tracked and it looks like the feedback has been successfully tracked to my GA instance.

The customization you mentioned is an awesome project, and I will definitely take a closer look!