|
| 1 | +--- |
| 2 | +permalink: /support/ |
| 3 | +title: 'Support' |
| 4 | +layout: splash |
| 5 | +# classes: |
| 6 | +# - landing |
| 7 | +# - dark-theme |
| 8 | +header: |
| 9 | + overlay_color: '#000' |
| 10 | + overlay_filter: '0.5' |
| 11 | + # overlay_image: /assets/images/late-afternoon.jpg |
| 12 | + overlay_image: /assets/images/sunrise.jpg |
| 13 | + # actions: |
| 14 | + # - label: 'Download' |
| 15 | + # url: '#test-link' |
| 16 | +excerpt: 'Making life easier for software developers around the world.' |
| 17 | +--- |
| 18 | + |
| 19 | +Street Side Software provides consulting services and support. The standard rate is €250/hr[^vat]. |
| 20 | + |
| 21 | +# Reporting Basic Issues |
| 22 | + |
| 23 | +Please report issues / bugs using GitHub Issues: |
| 24 | + |
| 25 | +- [CSpell](https://github.com/streetsidesoftware/cspell/issues/new/choose){:target="\_blank"} |
| 26 | +- [CSpell Dictionaries](https://github.com/streetsidesoftware/cspell-dicts/issues/new/choose){:target="\_blank"} |
| 27 | +- [Spell Checker Extension for VS Code](https://github.com/streetsidesoftware/vscode-spell-checker/issues/new/choose){:target="\_blank"} |
| 28 | +- [Spell Checker Dictionary Extensions for VS Code](https://github.com/streetsidesoftware/vscode-cspell-dict-extensions/issues/new/choose){:target="\_blank"} |
| 29 | + |
| 30 | +# Security Issues |
| 31 | + |
| 32 | +Options: |
| 33 | + |
| 34 | + |
| 35 | +- [Tidelift security contact](https://tidelift.com/security){:target="\_blank"}. |
| 36 | + Tidelift will coordinate the fix and disclosure. |
| 37 | + |
| 38 | +# Maintenance Agreements |
| 39 | + |
| 40 | +## Enterprise Maintenance Plan |
| 41 | + |
| 42 | +- €2000/month[^vat] |
| 43 | +- Includes 10 hours of support or feature work.[^support_hours] |
| 44 | +- Email support within 1 business day. |
| 45 | + |
| 46 | +## Standard Maintenance Plan |
| 47 | + |
| 48 | +- €1000/month[^vat] |
| 49 | +- Includes 5 hours of support or feature work.[^support_hours] |
| 50 | +- Email support within 5 business days. |
| 51 | + |
| 52 | +## Basic Maintenance Plan |
| 53 | + |
| 54 | +- €100/month[^vat] |
| 55 | +- Email support within 5 business days. |
| 56 | +- 10% discount on standard support rate. |
| 57 | + |
| 58 | +# Contact |
| 59 | + |
| 60 | + |
| 61 | + |
| 62 | +# Notes: |
| 63 | + |
| 64 | +[^vat]: All rates and prices exclude VAT/BTW. |
| 65 | +[^support_hours]: Support hours do NOT accrue month to month. |
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