Customer service workflow #7
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ToJen
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Jul 30, 2025
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| # Agent 2: Issue Classification Agent | ||
| def classify_issue_type(issue_description: str) -> str: | ||
| """Classify the type of customer issue based on description.""" | ||
| # this could be a more sophisticated classification function | ||
| if any(word in issue_description.lower() for word in ["bill", "payment", "charge", "invoice"]): | ||
| return "billing" | ||
| elif any(word in issue_description.lower() for word in ["broken", "error", "not working", "technical"]): | ||
| return "technical" | ||
| elif any(word in issue_description.lower() for word in ["refund", "return", "cancel"]): | ||
| return "refund" | ||
| else: | ||
| return "general" |
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this should be an agent itself. users could enter information that is relevant but doesn't include those keywords. an agent with proper instructions will figure this out on its own
| @@ -0,0 +1,186 @@ | |||
| import os | |||
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break down this file into smaller files in different subfolders
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| async def main(): | ||
| # Initialize the database first | ||
| await sdk_context.initialize_database() |
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no need to call this. it's called automatically
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run with
poetry run python main.py