Blank report in Teams desktop

[RB-1213]

We published the Tableau App in MS Teams through the MS Team admin center. After publishing and configuring the necessary permissions, we successfully established the connection to our Tableau servers and created Tabs in various MS Teams channels. Initially, everything worked smoothly, and we had no issues viewing the Tableau reports through these Tabs. However, since Thanksgiving, we have encountered a persistent problem.

1.  Some users see a blank page when trying to access the Tableau reports via the MS Teams Desktop app
   

2.  Interestingly, we can still view the reports without any issues when using the Edge browser.
   

3.  When we tried reinstalling the MS Teams Desktop app, it temporarily resolved the issue, and we could see the reports again. However, the blank page problem reappeared the following day.
   

4.   Deleting the logs in the MS Teams Desktop app also temporarily resolved the issue, and we could see the reports again. However, the blank page problem reappeared the following day.