[To be merged during Support Platform Migration Cutover at Nov 17, Monday at 6pm PT/ 9pm ET] Temporal support portal updates #3991
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@nikki-dag is attempting to deploy a commit to the Temporal Team on Vercel. A member of the Team first needs to authorize it. |
nikki-dag
commented
Nov 13, 2025
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| ### Create an account for Temporal Support {#support-account} |
Author
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No extra support account setup is needed. Support accounts and users are automatically created during account and user onboarding.
| 1. Enter your **Email** and **Password**. | ||
| 2. Select **Sign in**. | ||
| 3. You will be presented with a screen where you can submit ticket. | ||
| 2. If prompted, log in to Temporal Cloud using the same method you normally use (e.g., Google, Microsoft, email-password, or other methods). |
Author
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We no longer use a separate authentication mechanism. Existing Temporal login should work for support.
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| ### Create a Ticket {#support-ticket} | ||
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| To create a ticket for Temporal Support, you must have an [account](#support-account) with the same domain name as your Temporal Cloud account to create a ticket in the Temporal Support Portal. |
Author
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with the same domain name part is confusing and can be inaccurate at times. The instructions below should provide sufficient guidance.
| 2. If prompted, log in to Temporal Cloud using the same method you normally use (e.g., Google, Microsoft, email-password, or other methods). | ||
| 3. Click the **Create Ticket** button in the top right corner. | ||
| 4. On the **Submit a ticket** page, enter the details of your request into the form. **Name**, **Subject**, and **Description** are required. | ||
| 5. At the bottom of the form, choose **Submit**. |
Author
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This is how the form looks as of today:
tlotemporal
approved these changes
Nov 13, 2025
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| ### Create an account for Temporal Support {#support-account} |
| 1. Enter your **Email** and **Password**. | ||
| 2. Select **Sign in**. | ||
| 3. You will be presented with a screen where you can submit ticket. | ||
| 2. If prompted, log in to Temporal Cloud using the same method you normally use (e.g., Google, Microsoft, email-password, or other methods). |
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| ### Create a Ticket {#support-ticket} | ||
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| To create a ticket for Temporal Support, you must have an [account](#support-account) with the same domain name as your Temporal Cloud account to create a ticket in the Temporal Support Portal. |
| 2. If prompted, log in to Temporal Cloud using the same method you normally use (e.g., Google, Microsoft, email-password, or other methods). | ||
| 3. Click the **Create Ticket** button in the top right corner. | ||
| 4. On the **Submit a ticket** page, enter the details of your request into the form. **Name**, **Subject**, and **Description** are required. | ||
| 5. At the bottom of the form, choose **Submit**. |
flippedcoder
approved these changes
Nov 14, 2025
Contributor
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Just a note, don't worry about the Vercel issue. I'll take care of that. |
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What does this PR do?
Provides updated instructions for accessing the Temporal support portal and creating a support ticket, which will remain valid following the migration cutover scheduled for November 17th, Monday, at 6:00pm PT / 9:00pm ET.
Notes to reviewers