[To be merged during Support Platform Migration Cutover at Nov 17, Monday at 6pm PT/ 9pm ET] Temporal support portal updates

docs/evaluate/temporal-cloud/support.mdx

@@ -109,66 +109,35 @@ We have an active [community Slack](https://temporalio.slack.com) and an active
 :::info
 
 The Temporal Support Portal is for Cloud customers only.
-Other Temporal users (non-cloud) have full community access excluding the "support-cloud" channel.
+Other Temporal users (non-cloud) have full community access excluding the "#support-cloud" channel.
 All Cloud customers pay for support as part of their plan.
 
 :::
 
-### Create an account for Temporal Support {#support-account}
-
-The Temporal Support Portal has a per organization setting to associate user emails based on the domain name.
-For Temporal Cloud users, there is no need to manually create an account, as this included in the onboarding process.
-
-:::info
-
-This procedure applies only to Temporal Cloud customers whose contracts include paid support.
-If you need assistance and don't have paid support, post your request in the [Temporal Community Forum](https://community.temporal.io) or the `#support-cloud` channel of the [Temporal workspace](https://t.mp/slack) in Slack.
-
-:::
-
 ### Access Temporal Support
 
 1. Go to [support.temporal.io](https://support.temporal.io/).
-2. Log in using the company email address provided during your Temporal Cloud onboarding.
-   You can log in using one of the following methods:
-   1. **Google Single Sign-On (SSO)**.
-      1. Select **Sign in with Google**.
-      2. Select the email address associated with your company.
-   2. **Email and Password**.
-      1. Enter your **Email** and **Password**.
-      2. Select **Sign in**.
-3. You will be presented with a screen where you can submit ticket.
+2. If prompted, log in to Temporal Cloud using the same method you normally use (e.g., Google, Microsoft, email-password, or other methods).
+3. You will be presented with a screen where you can view open and closed tickets for your Temporal account, as well as submit a new ticket.
 
 To request assistance from Temporal Support, see [Create a ticket](#support-ticket).
 
 ### Create a Ticket {#support-ticket}
 
-To create a ticket for Temporal Support, you must have an [account](#support-account) with the same domain name as your Temporal Cloud account to create a ticket in the Temporal Support Portal.
-
 :::info
 
 This procedure applies only to Temporal Cloud customers whose contracts include paid support.
 If you need assistance and don't have paid support, post your request in the [Temporal Community Forum](https://community.temporal.io) or the `#support-cloud` channel of the [Temporal workspace](https://t.mp/slack) in Slack.
 
 :::
 
-### Request Temporal Support assistance
-
-To request assistance from Temporal Support, create a ticket in the Temporal Support Portal:
+To create a ticket in the Temporal Support Portal:
 
 1. Go to [support.temporal.io](https://support.temporal.io/).
-2. Use your Temporal Support credentials to sign in.
-3. Choose **Create a ticket**.
-4. On the **Submit a request** page, choose your issue.
-   Unless your request involves one of the specific areas listed, choose **Submit a Ticket**.
-5. In the form, enter the details of your request.
-   **Subject** and **Description** are required.
-6. If you specify **Priority** (available only on the default form), follow these guidelines:
-   - Select **Normal** for most issues.
-   - Select **High** only for issues to which your service-level agreement (SLA) applies.
-     If you're not sure, select **Normal**.
-   - Select **Page** only if you are experiencing a complete service outage and urgently need contact with an on-call support person.
-7. At the bottom of the form, choose **Submit**.
+2. If prompted, log in to Temporal Cloud using the same method you normally use (e.g., Google, Microsoft, email-password, or other methods).
+3. Click the **Create Ticket** button in the top right corner.
+4. On the **Submit a ticket** page, enter the details of your request into the form. **Name**, **Subject**, and **Description** are required.
+5. At the bottom of the form, choose **Submit**.
 
 ## Developer resources {#developer-resources}