UI Problem Trying to Remove a Permitted Number From the Permitted List

[whitedavidp]

Ok, running the very latest here...

I have a number that got added to the permitted list after the caller pressed zero and called back. At that time, there was no name in the caller id - it showed the number as the name as well. And the same number has called back perhaps 10 times.

I went to give that number/caller a "real" name. Rather than search the permitted list from that page, I simply clicked on the number in the main dashboard page. From there I clicked Change and then I clicked Remove from Permitted List since there was no way, it seemed, to update the Name at that point. I was going to re-add to the permitted list with the correct name after the Remove was complete.

Sadly, doing the Remove somehow has caused a problem. I have clicked it several times now and perhaps that contributed. But I end up, after clicking Remove, with the UI not changing at all to reflect the Remove. It usually allows me to re-add immediately. And if I go back to the Dashboard main page and come in again, everything looks/acts the same.

But I have looked in the database white list and the number is no longer in there at all. So at some point, the DB got cleaned. It is not in the black list. But it is in the call log 10 times.

I decided to try something similar with a call that was previously blocked - by a regex pattern. From the dashboard, I click the number. On the Viewing Caller page, there is a button offering me to remove from the block list. And clicking that gets me the same result as above. Checking the DB the number is, of course, not in the block list. When a call is blocked by a regex, the number is not added to the blacklist, I think. The UI thinks that because it was blocked, there should be an entry in the block list DB. But there isn't one.

I know this is not quite the result I get above. But my theory is that my first Remove did actually perform the remove from the white list. Now the two cases are essentially the same. The UI thinks that because a call is permitted or blocked that there is a record in the white/black list. In this case, presenting the Remove from button confuses everything.

I hope I am being clear here.

Thanks

This seems to reveal an issue with the UI.

[whitedavidp]

I noticed the record for the number in the 1st case above which was the very first time they called. It was screened in the call history. If I click the number in that THAT SPECIFIC row's number, I get shown this:

Note that there is both an add to permitted button AND an add to blocked button.

Seems to me that the add "makes sense" because this number is now no longer in the permitted or blocked lists after I deleted it earlier. But this is not the reason, I am sure, they is being offered. I think it is simply because the call was screened.

[thess]

Your first comment indeed shows a UI problem being unable to differentiate between a caller on the PermitList and a caller permitted by "Permit Next Call" flag or a RegExp. I think there needs to be more than a simple change in the flow of the UI to allow correct behavior and displays. I think making it easier to change a caller NAME when changing the Permit/Block status of a caller needs to be done as well.

Your second comment shows the correct behavior and choices -- maybe the banner notice "This caller is ... " could be re-worded, but the operation wouldn't change. Again, allowing the NAME to be edited should be added.

[whitedavidp]

I am sure that my meaning/message is here is not as clear as it should be. To summarize, it seems that the UI bases what it shows in terms of add/delete a number to/from permitted/blocked lists based upon the way a given call from that number was handled by CA's rules - found in the call log. I really think this makes no sense as the way a number is treated can/will vary over time. The ability to add/delete should, it seems to me, be governed by the following rules:

1. A given number logically cannot/should not be allowed in both permitted/blocked lists at the same time.
2. The UI's presentation of the button to add/delete should be based solely on the presence/absence of a number in a given list.
3. Subject to Instalation #1 above, if a number is in a list, it should offer the user to remove it. If it is NOT in a list, it should offer to add it.

Thanks and sorry for my rambling. It has taken some time to get this clear in my head.

Best and thanks for all.