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1 | 1 | id,created,updated,locale,product,title,is_solved,solution,solved_by,is_spam,last_answer,answers,topic,tags,creator,content,involved,is_archived,is_locked,is_taken,metadata,num_answers,num_votes_past_week,num_votes,taken_until,taken_by,updated_by |
2 | | -1563325,2026-01-31 19:38:21 -0800,2026-01-31 19:38:21 -0800,en-US,thunderbird,Outgoing emails not saving to Send folder,false,,,false,,"",send-and-receive-email,windows-10;thunderbird;send-and-receive-email;,victor.J,"<p>I am having a major issue with Thunderbird not saving Outgoing emails in Send Folder with IMAP setting. </p><p>Having three mailboxes two are set to IMAP and the third set to POP3. The IMAP outgoing mail creates an alert that mail was sent but copy not placed in your Sent folder due to network of file access errors. </p><p>Outgoing mail in POP3 save immediately to the Sent folder. </p><p>I am using the latest Thunderbird update: </p> <ul><li> Server Type: IMAP Mail Server </li><li> Server Name: <a href=""http://IMAP.kinect.co.nz"" rel=""nofollow"">IMAP.kinect.co.nz</a> </li><li> Connect Security: SSL/TLS </li><li> Authentication Method: Normal Password </li></ul> <p>Outgoing Server [SMTP] Settings: </p> <ul><li> Description - User name </li><li> Server Name: <a href=""http://smtp.kinect.co.nz"" rel=""nofollow"">smtp.kinect.co.nz</a> </li><li> Port: 465 </li><li> Connection security: SSL/TLS </li><li> Authentication method: No authentication </li></ul> <p>Note: Authentication was changed form Normal Password in order to gain some traction on the issue during trouble, cause and correction actions. </p><p>Addendum: The PC was fitted to Starlink <a href=""https://en.wikipedia.org/wiki/Starlink"" rel=""nofollow"">https://en.wikipedia.org/wiki/Starlink</a> in preparation for use as sole source for internet connection. That was abandoned due to email issues. </p>",victor.J;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36;os:Windows 10;kb_visits_prior:[""/en-US/kb/cannot-send-messages"", ""/en-US/kb/difference-between-imap-and-pop3""]",0,0,0,,, |
| 2 | +1563325,2026-01-31 19:38:21 -0800,2026-01-31 19:38:21 -0800,en-US,thunderbird,Outgoing emails not saving to Send folder,false,,,false,,"",send-and-receive-email,windows-10;thunderbird;send-and-receive-email;,victor.J,"<p>I am having a major issue with Thunderbird not saving Outgoing emails in Send Folder with IMAP setting. </p><p>Having three mailboxes two are set to IMAP and the third set to POP3. The IMAP outgoing mail creates an alert that mail was sent but copy not placed in your Sent folder due to network of file access errors. </p><p>Outgoing mail in POP3 save immediately to the Sent folder. </p><p>I am using the latest Thunderbird update: </p> <ul><li> Server Type: IMAP Mail Server </li><li> Server Name: <a href=""http://IMAP.kinect.co.nz"" rel=""nofollow"">IMAP.kinect.co.nz</a> </li><li> Connect Security: SSL/TLS </li><li> Authentication Method: Normal Password </li></ul> <p>Outgoing Server [SMTP] Settings: </p> <ul><li> Description - User name </li><li> Server Name: <a href=""http://smtp.kinect.co.nz"" rel=""nofollow"">smtp.kinect.co.nz</a> </li><li> Port: 465 </li><li> Connection security: SSL/TLS </li><li> Authentication method: No authentication </li></ul> <p>Note: Authentication was changed form Normal Password in order to gain some traction on the issue during trouble, cause and correction actions. </p><p>Addendum: The PC was fitted to Starlink <a href=""https://en.wikipedia.org/wiki/Starlink"" rel=""nofollow"">https://en.wikipedia.org/wiki/Starlink</a> in preparation for use as sole source for internet connection. That was abandoned due to email issues. </p>",victor.J;,false,false,true,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36;os:Windows 10;kb_visits_prior:[""/en-US/kb/cannot-send-messages"", ""/en-US/kb/difference-between-imap-and-pop3""]",0,0,0,2026-02-01T01:34:09.142888,"{""username""=>""MattAuSupport"", ""display_name""=>""Matt"", ""avatar""=>""https://firefoxusercontent.com/79e0e1373e33440d6ce85c47aefeda62""}", |
3 | 3 | 1563336,2026-01-31 23:57:26 -0800,2026-01-31 23:57:26 -0800,en-US,thunderbird,"How to undo ""Run Spam Controls on Folder""",false,,,false,,"",junk-mail-and-spam,thunderbird;junk-mail-and-spam;,Xenu,"<p>Brand new imported domain email account. I accidentally clicked on ""Run Spam Controls on Folder"" for the inbox for this account, and it marked over 4,000 emails as spam! How do I undo this? Delete the account and re-import it? I didn't set up any filters; I just set up a few tags, marked about 30 emails as spam, and deleted them. That's it. </p>",Xenu;,false,false,false,;useragent:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:147.0) Gecko/20100101 Firefox/147.0,0,0,0,,, |
| 4 | +1563343,2026-02-01 01:10:09 -0800,2026-02-01 01:10:09 -0800,en-US,thunderbird,Getting new messages,false,,,false,,"",send-and-receive-email,windows-10;thunderbird;send-and-receive-email;,liormic,"<p>Hi, Lately I've been experiencing problems with Thunderbird (115.5.1 - 64bit). I have to shut down some apps and sometimes restart the computer in order to be able to get and send messages on my google account. Also, I can't get to the yahoo account and I get a new window to enter my username and password for yahoo but when I enter them, I get a ""Something went wrong"" notification and suggestion to try from a diffrent device. Everything was allways fine. What went wrong lately? </p><p>Thanks a lot, Mickey </p>",liormic;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36;os:Windows 10",0,0,0,,, |
| 5 | +1563344,2026-02-01 01:11:56 -0800,2026-02-01 01:11:56 -0800,en-US,thunderbird,Junk mail,false,,,false,,"",junk-mail-and-spam,thunderbird;junk-mail-and-spam;,chipmess,"<p>Some Junk Mail (so far, only from my Outlook mail account) is appearing in my Inbox. This mail has a yellow banner at the top stating ""Thunderbird thinks this message is Junk mail"". Also on this banner is a button marked ""Not Junk"", that allows me to tell Thunderbird that it is not Junk. At the very top of the message (as with all messages) is a button marked ""Junk"", which in this case is ""greyed out"" and so won't work, although this button is not greyed out for messages that are not thought to be Junk!. This seems counter intuitive to me. Thunderbird is allowing some messages into the Inbox which it thinks are Junk, but disables the button that allows me to confirm it! I know that I can still mark the message as Junk by using the individual menu for the message (3 vertical dots), but why disallow the obvious ""quick action"" button? </p>",chipmess;,false,false,false,;useragent:Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Thunderbird/140.7.0;os:LMDE 6 Faye,0,0,0,,, |
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