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1790719,1556787,2026-01-01 15:11:28 -0800,2026-01-01 15:11:28 -0800,"<em><p>Mapenzi <a href=""#answer-1790695"" rel=""nofollow"">said</a></p></em> <blockquote>You also could have transferred it directly in the newly created ""pop.xxx.xx"" account folder in Mail in the new profile. But I still don't know how many accounts you had set up in your old profile and whether they were IMAP and/or POP accounts. So I am cautious, all the more since my initial procedure was very different from the way you are going now which seems a mix of transfer of single mbox files and using the ImportExport add-on. </blockquote> <p>Mapenzi, just for my learning: Is there a reason why it's better to put an inbox from an old profile into a POP account in the new profile than to make it a regular folder in the local folders account? </p>",mozilla98,false,0,0
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1790721,1556787,2026-01-01 15:25:38 -0800,2026-01-01 15:25:38 -0800,"<p>In my old TB I had 2 accounts, both POP server type. The new TB seems to have automatically changed the Gmail account to an IMAP account. I've not yet tried to set up the other account, that's my next job. So far as I can see everything else is now working normally. Incidentally nothing told me not to do what I did i.e. download a new TB and copy my profile into it. </p>",timpragma,false,0,0
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1790726,1556787,2026-01-01 15:45:47 -0800,2026-01-01 15:45:47 -0800,"<p>2nd account successfully added. All now seems to be working normally. Thank you to all of you who contributed to this, much appreciated. A donation will be forthcoming. </p>",timpragma,false,0,0
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1790874,1556787,2026-01-02 07:22:37 -0800,2026-01-02 07:22:37 -0800,<p>Great tenacity Tim! </p><p>> Incidentally nothing told me not to do what I did i.e. download a new TB and copy my profile into it. </p><p>Indeed. Unfortunately I don't know how we'd communicate that information. Let us know if you have any suggestions. </p>,wsmwk,false,0,0
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1790892,1556787,2026-01-02 08:58:16 -0800,2026-01-02 08:58:16 -0800,"<em><p>Tim Hodgkinson <a href=""#answer-1790726"" rel=""nofollow"">said</a></p></em> <blockquote>2nd account successfully added. All now seems to be working normally. </blockquote> <p>Congrats, you are very gifted! </p> <em><p>Tim Hodgkinson <a href=""#answer-1790726"" rel=""nofollow"">said</a></p></em> <blockquote>Thank you to all of you who contributed to this, much appreciated. </blockquote>You're welcome.",Mapenzi,false,0,0
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1788820,1556789,2025-12-24 13:20:18 -0800,2025-12-24 13:20:18 -0800,"<p>that's not a thunderbird problem; it's a setup problem. You need to do some tests to identify the problem. For example, turn your phone off and see if messages that were not reaching the PC arrive? The phone may have a configuration that deletes messages. Whatever the cause, it would need testing to locate the cause. If thunderbird isn't getting the mail, it can't display it. </p>",davidsk,false,0,0
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1788822,1556789,2025-12-24 13:32:50 -0800,2025-12-24 13:32:50 -0800,"<p>Thanks, It's just odd that it only happens once in a while. I will test it. </p>",lindal2000,false,0,0
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1788819,1556790,2025-12-24 13:16:18 -0800,2025-12-24 13:16:18 -0800,<p>140 and win 11 work fine together You did not share any error messages or other information on your problem. </p>,davidsk,false,0,0
1556760,2025-12-24 06:58:06 -0800,2025-12-27 21:12:54 -0800,récupération des dossiers avec une adresse orange,"<p>Bonjour , Je souhaiterais savoir comment récupérer les dossiers qui sont sur mon adresse mail Orange. il n'y a que le dossier réception qui est actuellement téléchargé par thunderbird. merci </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,1788771;1789522;,brunocean57
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1556767,2025-12-24 08:16:49 -0800,2025-12-28 02:38:02 -0800,rogers taking control of my email,"<p>I have had my @yahoo.ca email for many years. I have always used Thunderbird to retrieve my email and read it locally on my desktop. Recently when Thunderbird launched Rogers take over and wants me to lo in to rogers. It is not a <a href=""http://Rogers.com"" rel=""nofollow"">Rogers.com</a> email address, it is a <a href=""http://yahoo.ca"" rel=""nofollow"">yahoo.ca</a> email address. </p><p>Why has Rogers taken over my email. </p><p>I can still access my email on the web at the <a href=""http://yahoo.ca"" rel=""nofollow"">yahoo.ca</a> website, but I want it back in Thunderbird as well. </p><p>[email protected] </p>",thunderbird;account-management;,thunderbird,account-management,en-US,1788839;1789311;1789362;1789441;1789443;1789453;1789456;1789482;1789496;1789558;,john_f_burke
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1556772,2025-12-24 08:58:12 -0800,2025-12-26 14:10:44 -0800,"help with thunderbird crashing with Raptor CPU, Intel family 6 model 183 stepping 1","<p>I've always experience occasional TB crashes. According to my log history there was 1 in July, 3 in Aug, 2 in Sep, 2 in Oct, and 6 in Nov. I never really paid attention since the reboot was quick. But now in December I am losing work and it is a major problem. I've had 30 crashes in Dec and 21 in the past week. I have only 3 add ons and they have not changed, and a Copernic connector. I disable the Copernic connector and it didn't help. I have the same 140.6 on my Surface Go with the same add ons, except for Copernic and it runs fine. On both PCs I use Malewarebytes and WinDef. I have put exclusions for them in their setups. Even with MBAM completely disabled I've still had crashes. </p><p>I cleared the Cache and no help. I've even had occasional crashes in Troubleshooting mode. Here are my last 5 crash IDs </p><p>bp-070bf941-4e8b-41a3-8b84-3e3440251224 bp-a936f7c2-9ee3-4c38-b304-dab830251224 bp-8be9cf9e-8f2f-49bb-95cf-47e780251224 bp-12f8fc2c-c505-40f0-8c67-44b730251224 bp-9013fb78-086c-4327-9de8-62db30251223 </p><p>Interestingly I’m also experiencing crashes with Firefox, especially ChatGPT. I cleared the ChatGPT history and that helped but did not solve the problem. I cleared the Firefox cache and in troubleshoot mode still have issues. </p><p>Otherwise my win11 PC seems to be working fine. I’ve run chkdsk and all is ok. Also scannow is ok. </p><p>Is my next step a profile rebuild? </p>",thunderbird;app-crash;,thunderbird,app-crash,en-US,1788766;1788775;1788777;1788784;1788788;1789180;1789184;1789208;,eberger5
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1556787,2025-12-24 12:30:35 -0800,2026-01-01 15:45:47 -0800,slow Thunderbird,"<p>I was happily using TB 78.14.0 on Mac OS 10.9.5 and I switched to using TB 140.6 on Mac OS 12.7.4, and it's now unusably slow. I've tried: troubleshoot mode with add-ons off; compacting folders; removing and renewing msf files; emptying junk and trash. Is there anything else, or is this just a failure or incompatibility of the app? I can't see that there's any antivirus app that might be interfering. Can something go wrong when you export the files from one TB into another? I would be grateful for any suggestions. Tim </p>",thunderbird;crashing-and-slow-performance;,thunderbird,crashing-and-slow-performance,en-US,1788891;1788931;1789210;1789235;1789236;1790160;1790343;1790350;1790458;1790474;1790475;1790558;1790600;1790607;1790619;1790636;1790643;1790670;1790672;1790682;1790684;1790685;1790693;1790695;1790697;1790698;1790719;1790721;1790726;,timpragma
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1556787,2025-12-24 12:30:35 -0800,2026-01-02 08:58:16 -0800,slow Thunderbird,"<p>I was happily using TB 78.14.0 on Mac OS 10.9.5 and I switched to using TB 140.6 on Mac OS 12.7.4, and it's now unusably slow. I've tried: troubleshoot mode with add-ons off; compacting folders; removing and renewing msf files; emptying junk and trash. Is there anything else, or is this just a failure or incompatibility of the app? I can't see that there's any antivirus app that might be interfering. Can something go wrong when you export the files from one TB into another? I would be grateful for any suggestions. Tim </p>",thunderbird;crashing-and-slow-performance;,thunderbird,crashing-and-slow-performance,en-US,1788891;1788931;1789210;1789235;1789236;1790160;1790343;1790350;1790458;1790474;1790475;1790558;1790600;1790607;1790619;1790636;1790643;1790670;1790672;1790682;1790684;1790685;1790693;1790695;1790697;1790698;1790719;1790721;1790726;1790874;1790892;,timpragma
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1556789,2025-12-24 12:57:24 -0800,2025-12-24 13:32:50 -0800,Emails not arriving on my PC,"<p>for some reason a few random emails will come to my iphone, but not Thunderbird on my Windows 10 PC. Not in spam, not anywhere but on my phone. Anyone else having this issue? </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,1788820;1788822;,lindal2000
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1556790,2025-12-24 13:05:43 -0800,2025-12-30 17:42:18 -0800,"Thunderbird 140 and win11 will not work. Gives error ""Thunderbird is already running"".",<p>Win 11 and Thunderbird 140 not working and I have tried all the things I found on the internet and none of them work. I have tried cleaning my registry and deleted directories and uninstalled thunderbird re-started and it will still not work. </p><p>I guess I have to forget thunderbird. It is a shame. </p>,thunderbird;app-crash;,thunderbird,app-crash,en-US,1788819;1788831;1788832;1788850;1788855;1788916;1788925;1788927;1788929;1788970;1789039;1789108;1789111;1789114;1790247;1790261;,drahcir77
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1556793,2025-12-24 13:56:36 -0800,2025-12-24 14:23:39 -0800,Is it possible to install Tbird somewhere other than users\administrator\AppData\Roaming?,<p>Running out of room on C: </p>,thunderbird;install;,thunderbird,install,en-US,1788841;,tamhas
1790845,1558085,2026-01-02 05:36:00 -0800,2026-01-02 05:36:00 -0800,"<blockquote> I can receive emails but not send emails </blockquote> <p><a href=""https://support.mozilla.org/kb/cannot-send-messages"" rel=""nofollow"">https://support.mozilla.org/kb/cannot-send-messages</a> </p>",christ1,false,0,0
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1790844,1558101,2026-01-02 05:34:06 -0800,2026-01-02 05:34:06 -0800,<p>Right-click the folder in the folder pane - Mark Folder Read </p>,christ1,false,0,0
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1790881,1558101,2026-01-02 08:10:34 -0800,2026-01-02 08:10:34 -0800,<p>Worked as advertised. Thank you. </p>,jimwood2,false,0,0
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1790922,1558107,2026-01-02 11:23:44 -0800,2026-01-02 11:23:44 -0800,"<p>It may help to post screenshot of the error message as it displayed, also showing the screen where it occurred. I found a few links of possible use. Keep us posted. </p><p>The correct incoming server is <a href=""http://imap.comcast.net"" rel=""nofollow"">imap.comcast.net</a> for IMAP or <a href=""http://pop3.comcast.net"" rel=""nofollow"">pop3.comcast.net</a> for POP, plus you have to enable access to the account by mail apps like TB: Set Port to 587 Set Connection Security to : STARTTLS for SMTP <a href=""http://smtp.comcast.net"" rel=""nofollow"">smtp.comcast.net</a>, normal password </p><pre><a href=""https://www.xfinity.com/support/articles/third-party-email-access"" rel=""nofollow"">https://www.xfinity.com/support/articles/third-party-email-access</a> <a href=""https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email"" rel=""nofollow"">https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email</a> </pre>",davidsk,false,0,0
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1790883,1558113,2026-01-02 08:19:52 -0800,2026-01-02 08:19:52 -0800,"<p>Here is the solution: </p><p><a href=""https://support.mozilla.org/en-US/questions/1462509"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1462509</a> </p><p>Important that you consider whether your issue with fonts is for yourself or for recipients. Solutions are different for each. The steps in the link may seem tedious, but they work. Let me know of problems. </p>",davidsk,false,0,0
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1790919,1558135,2026-01-02 11:18:47 -0800,2026-01-02 11:18:47 -0800,"<p>Download the Thunderbird installer from <a href=""https://www.thunderbird.net/"" rel=""nofollow"">https://www.thunderbird.net/</a> Run the installer and select 'Custom' Setup Type. The Setup Wizard will prompt you to 'Choose Install Location'. </p>",christ1,false,0,0
1558101,2026-01-02 05:30:10 -0800,2026-01-02 08:10:34 -0800,Unopened mail indicator,"<p>Display indicates that I have 7 unopened emails, but there are none in bold type face. How do I resolve this conflict? </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1790844;1790881;,jimwood2
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1558103,2026-01-02 05:59:05 -0800,2026-01-02 05:59:05 -0800,"message filters unreliable during message pickup, otherwise they work","<p>Filters *unreliably* sort the mail into their target files. I have reconstructed the filters from scratch twice, both times with identical, unpredictable results: each filter works properly on the inbox when tested, but each filter only works *sometimes* in the normal course of getting (IMAP) and sorting mail. When getting a batch of mail, some messages are sorted, while others are not. When testing the same filters on the same (still unsorted but already picked up) messages, those same messages are recognized and sorted correctly. The question is: Why are the filters not working reliably during message pickup? </p><p>The mail server is running ""Debian stable"" Dovecot. It seems to work well; I'm not *missing* any messages, but they're not always getting into the right folders. Instead, some messages, and sometimes quite a few messages, may remain in the inbox. I surmise that the problem is in Thunderbird, where somehow the downloading process somehow undermines the sorting process. A queuing issue? A communications-with-Dovecot issue? (The server is in Paris and I'm in North America, but there doesn't seem to be any undue latency that I can detect. The server is not very busy, that's for sure.) </p><p>In case it helps: I filter mostly on `DKIM-Signature`, `Authentication-Results`, and `Received` header entries. In a couple of cases, I use `Body`. I'm almost always using ""match any"" (as opposed to ""match all""). </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,"",srn4
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1558104,2026-01-02 06:01:32 -0800,2026-01-02 06:01:32 -0800,Ich kann mich nicht einloggen bei vodafone E-Mail,<p>Ich kann mich bei Vodafone E-Mail mit meinem Kennwort nicht einloggen. Kennwort immer als falsch gemeldet. Ich habe das richtige Kennwort vergessen. </p>,thunderbird;passwords-and-sign-in;,thunderbird,passwords-and-sign-in,en-US,"",wolfgang.fabian
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1558107,2026-01-02 06:22:58 -0800,2026-01-02 06:22:58 -0800,IMAP Comcast email,"<p>I am trying to have all my comcast emails and folders and sub-folders added to Thunderbird as a new user. At first I used POP3 and every email loaded except nothing was sorted by folders so it's a useless mess. Then I tried to add the same email account using IMAP and at first it said permission was denied even though my comcast settings explicitly allows third parties like Thunderbird. And then when I tried multiple times to IMAP again I got an error that <a href=""http://comcast.net"" rel=""nofollow"">comcast.net</a> was not a host name. So what steps should I do now to get all the emails and folders over on Thunderbird? Many thanks. </p>",thunderbird;account-management;,thunderbird,account-management,en-US,"",jafischer6
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1558107,2026-01-02 06:22:58 -0800,2026-01-02 11:23:44 -0800,IMAP Comcast email,"<p>I am trying to have all my comcast emails and folders and sub-folders added to Thunderbird as a new user. At first I used POP3 and every email loaded except nothing was sorted by folders so it's a useless mess. Then I tried to add the same email account using IMAP and at first it said permission was denied even though my comcast settings explicitly allows third parties like Thunderbird. And then when I tried multiple times to IMAP again I got an error that <a href=""http://comcast.net"" rel=""nofollow"">comcast.net</a> was not a host name. So what steps should I do now to get all the emails and folders over on Thunderbird? Many thanks. </p>",thunderbird;account-management;,thunderbird,account-management,en-US,1790922;,jafischer6
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1558113,2026-01-02 07:05:23 -0800,2026-01-02 08:19:53 -0800,Can’t Get Fonts to Display Correctly,<p>Happy new year! For some time now I have had a lot of problem with fonts when creating messages. Medium size displays as large primarily [using Calibri primarily] in the sent message but Small on my screen. I admit to having played with some heavyweight html messaging which could be the cause [it ultimately did not work]. </p><p>If the quick solution is to reinstall t’bird - no problem! Thanks for the help . . . BILL </p>,thunderbird;customization;,thunderbird,customization,en-US,1790883;,bill.lav
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1558117,2026-01-02 07:49:01 -0800,2026-01-02 07:49:01 -0800,Login to server smtp.office365.com with username ______ failed.,"<p>Multiple emails on different computers were working fine before Tuesday using Thunderbird. All of the sudden on Tuesday, all computers cannot send email, but have no issues on receiving. The ""Login to server <a href=""http://smtp.office365.com"" rel=""nofollow"">smtp.office365.com</a> with username @##@.com failed"" message appears. I have read all of the issues prior with this message and have made sure everything matches the suggestions and it has been that way since setup and did work fine until Tuesday. Is anyone else having issues? Is it a Microsoft issue? </p><p>Thanks in advance! </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,"",michael559
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1558135,2026-01-02 10:07:59 -0800,2026-01-02 11:18:47 -0800,Changing the install location,<p>How do I change the install location for Thunderbird? </p>,thunderbird;install;,thunderbird,install,en-US,1790919;,nickdardendarkblue
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1558149,2026-01-02 11:50:00 -0800,2026-01-02 11:50:00 -0800,Folders don't seem to be sycing in Unified Folder,"<p>Using Unified Folders option. Not sure what all the folders in the list represent, but these two SENT folders don't seem to be syncing. Why are these files diaplayed (> [email protected] and subfolders). Should the stuff they contain be in the UNIFIED folders? As usual, I'm confused. Thanks, </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",dalewebb1
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