Latest Thunderbird desktop questions: Fri Jan 2 23:23:01 UTC 2026

Automated · Automated · commit 6a18c822bf45 · 2026-01-02T23:23:01.000Z
diff --git a/.answer_poll_count.txt b/.answer_poll_count.txt
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diff --git a/2025/2025-12-30-2025-12-30-thunderbird-answers-for-questions-desktop.csv b/2025/2025-12-30-2025-12-30-thunderbird-answers-for-questions-desktop.csv
@@ -46,5 +46,5 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1790334,1557699,2025-12-31 05:07:46 -0800,2025-12-31 05:07:46 -0800,"<p>Thunderbird uses the mbox file format for storing messages, i.e. all messages are stored in a single file. So you can't restore individual messages, but just all messages in a directory. Before any restore attempts, close Thunderbird, and create a backup your Thunderbird profile. <a href=""https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile</a> </p><p>Then restore the mail file which is supposed to contain the missing messages. Mail files are the ones without a file extension. Do not restore any .msf files, and also delete the corresponding .msf file which still exists in the profile. The .msf file will be re-created automatically. Of course all this assumes the mail file corruption, which erased your messages, was not yet present at the time the backup has been created. </p>",christ1,false,0,0
 1790403,1557699,2025-12-31 10:39:35 -0800,2025-12-31 10:39:35 -0800,"<em><p>christ1 <a href=""#answer-1790334"" rel=""nofollow"">said</a></p></em> <blockquote>Thunderbird uses the mbox file format for storing messages, i.e. all messages are stored in a single file. So you can't restore individual messages, but just all messages in a directory. Before any restore attempts, close Thunderbird, and create a backup your Thunderbird profile. <a href=""https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile</a>  Then restore the mail file which is supposed to contain the missing messages. Mail files are the ones without a file extension. Do not restore any .msf files, and also delete the corresponding .msf file which still exists in the profile. The .msf file will be re-created automatically. Of course all this assumes the mail file corruption, which erased your messages, was not yet present at the time the backup has been created. </blockquote> <p>Thank you for the info. I used my oldest backup to replace the existing mail file, then deleted the .msf file. </p><p>Unfortunately, when I restarted Thunderbird, only the same four emails were visible.  Apparently there is a corruption issue that has been around for a while. </p><p>Thank you once again! </p>",nedoking2000,false,0,0
 1790298,1557716,2025-12-31 00:27:06 -0800,2025-12-31 00:27:06 -0800,"<p>The backslash key is typically just between the Enter and backspace keys. </p><p>To be able to view more: </p><p>- click the Start button and type the word control </p><p>- click to open the Control Panel </p><p>- click File Explorer Options </p><p>-  click the View tab </p><p>- click 'Show hidden files, folders, and drives </p><p>- uncheck 'Hide extensions for known filetypes </p><p>- close that panel and the Control Panel </p><p>You should now be able to see C:/Users/yourusername/AppData/Roaming/Thunderbird/Profiles/b4553kng.default. </p><p>This is the best way to transfer; it preserves your whole existing setup. </p><p>Copy TB files from the old PC  </p><p>- launch TB on the old PC </p><p>- go to TB menu &gt; Help &gt; Troubleshooting Information </p><p>- click the Application Basics &gt; Profile Folder 'Open Folder' button </p><p>- the profile folder will open </p><p>- navigate three levels up to the AppData\Roaming folder </p><p>- close TB </p><p>- copy the AppData\Roaming\Thunderbird folder to a flash drive </p><p>--- </p><p>Paste the copied TB files to the new PC </p><p>- open the AppData\Roaming folder like you did above </p><p>- delete the Thunderbird folder, or copy it somewhere if you want to save it </p><p>- replace it with the Thunderbird folder from the flash drive </p><p>- launch TB </p>",siffemoz,false,0,0
-1790315,1557720,2025-12-31 03:25:05 -0800,2025-12-31 03:25:05 -0800,"<p>There sure is,  but it has not been updated in what feels like a lifetime. </p><p><a href=""https://wiki.mozilla.org/Thunderbird:Autoconfiguration"" rel=""nofollow"">https://wiki.mozilla.org/Thunderbird:Autoconfiguration</a> You might do better outside of the Mozilla world for your instructions though </p><p>This guy did the research for you and me. as he found the internet archive links.  <a href=""https://vadosware.io/post/thunderbird-autoconfig-for-your-self-hosted-mailserver/"" rel=""nofollow"">https://vadosware.io/post/thunderbird-autoconfig-for-your-self-hosted-mailserver/</a> </p><p>This is where I suggest you do one of the following Make some XML available @ autoconfig.yourdomain.tld/mail/config-v1.1.xml?emailaddress=&lt;some email&gt; or Make some XML available @ yourdomain.tld/.well-known/autoconfig/mail/config-v1.1.xml on your server and set up your mail server to utilize  Kerebos authentication so their domain credentials will be used for mail access. <img src=""&lt;img""> </p>",MattAuSupport,false,0,0
+1790315,1557720,2025-12-31 03:25:05 -0800,2025-12-31 03:25:05 -0800,"<p>There sure is,  but it has not been updated in what feels like a lifetime. </p><p><a href=""https://wiki.mozilla.org/Thunderbird:Autoconfiguration"" rel=""nofollow"">https://wiki.mozilla.org/Thunderbird:Autoconfiguration</a> You might do better outside of the Mozilla world for your instructions though </p><p>This guy did the research for you and me. as he found the internet archive links.  <a href=""https://vadosware.io/post/thunderbird-autoconfig-for-your-self-hosted-mailserver/"" rel=""nofollow"">https://vadosware.io/post/thunderbird-autoconfig-for-your-self-hosted-mailserver/</a> </p><p>This is where I suggest you do one of the following Make some XML available @ autoconfig.yourdomain.tld/mail/config-v1.1.xml?emailaddress=&lt;some email&gt; or Make some XML available @ yourdomain.tld/.well-known/autoconfig/mail/config-v1.1.xml on your server and set up your mail server to utilize  Kerebos authentication so their domain credentials will be used for mail access. <img src=""&lt;img""> </p>",MattAuSupport,false,1,0
 1790307,1557729,2025-12-31 01:47:21 -0800,2025-12-31 01:47:21 -0800,<p>Did Thunderbird update to a 64bit version? </p><p>Help menu &gt; about to check </p>,MattAuSupport,false,1,0
diff --git a/2026/2026-01-02-2026-01-02-thunderbird-answers-for-questions-desktop.csv b/2026/2026-01-02-2026-01-02-thunderbird-answers-for-questions-desktop.csv
@@ -12,6 +12,7 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1790919,1558135,2026-01-02 11:18:47 -0800,2026-01-02 11:18:47 -0800,"<p>Download the Thunderbird installer from <a href=""https://www.thunderbird.net/"" rel=""nofollow"">https://www.thunderbird.net/</a> Run the installer and select 'Custom' Setup Type. The Setup Wizard will prompt you to 'Choose Install Location'. </p>",christ1,false,0,0
 1790939,1558149,2026-01-02 13:15:18 -0800,2026-01-02 13:15:18 -0800,"<p>The Unified Folders feature shows those folders that are in different accounts yet have the same name. They are root folders, not subfolders. Inbox, sent, draft, trash are the norm. There is always the possibility that a folder is not being represented. To correct that, rightclick on the unified folder, then click choose to ensure that all related folders are shown. </p>",davidsk,false,0,0
 1790943,1558149,2026-01-02 13:39:32 -0800,2026-01-02 13:39:32 -0800,"<p>I am confused with you, PathMan. I don't use unified folders, but I'm almost sure that the drafts and sent folders in your screen image should be unified above. The only folders that should appear below a specific account are folders that cannot be unified, that is, that are not special server folders. Unless this account is a POP account and there's something about POP accounts and unified folders that I don't understand? </p><p>Do this account's sent and drafts folders also appear in the uniifed folders above? </p><p>If you turn off unified folders, do you see two sent folders and two drafts folders in this account? </p>",mozilla98,false,0,0
+1790952,1558149,2026-01-02 15:05:15 -0800,2026-01-02 15:05:15 -0800,"<p>Do this account's sent and drafts folders also appear in the unified folders above?  They don't appear to. </p><p>If you turn off unified folders, do you see two sent folders and two drafts folders in this account?  No </p><p>See attached image. </p>",dalewebb1,false,0,0
 1790938,1558157,2026-01-02 13:12:29 -0800,2026-01-02 13:12:29 -0800,"<p>That's really an HTML question. This URL may assist, and there are many websites that offer free signatures for HTML...  </p><pre> <a href=""https://support.mozilla.org/en-US/kb/signatures#w_signatures-stored-in-files"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/signatures#w_signatures-stored-in-files</a> </pre>",davidsk,false,0,0
 1790937,1558162,2026-01-02 13:10:08 -0800,2026-01-02 13:10:08 -0800,"<p>Is this Gmail? If so, please remember that AllMail is, indeed, All Mail. and that includes the trash folder. The general recommendation is to unsubscribe from allmail folder. that cuts disk usage in half, cuts transmission time in half, and reduces computer resources noticably. </p>",davidsk,false,1,0
 1790947,1558162,2026-01-02 14:20:04 -0800,2026-01-02 14:20:04 -0800,"<p>That's great, thanks!! </p>",jlbieber,false,0,0
diff --git a/2026/2026-01-02-2026-01-02-thunderbird-creator-answers-desktop-all-locales.csv b/2026/2026-01-02-2026-01-02-thunderbird-creator-answers-desktop-all-locales.csv
@@ -12,7 +12,9 @@ id,created,updated,title,content,tags,product,topic,locale,answers,creator
 1558113,2026-01-02 07:05:23 -0800,2026-01-02 08:19:53 -0800,Can’t Get Fonts to Display Correctly,<p>Happy new year! For some time now I have had a lot of problem with fonts when creating messages. Medium size displays as large primarily [using Calibri primarily] in the sent message but Small on my screen. I admit to having played with some heavyweight html messaging which could be the cause [it ultimately did not work].  </p><p>If the quick solution is to reinstall t’bird - no problem! Thanks for the help . . . BILL </p>,thunderbird;customization;,thunderbird,customization,en-US,1790883;,bill.lav
 1558117,2026-01-02 07:49:01 -0800,2026-01-02 07:49:01 -0800,Login to server smtp.office365.com with username ______ failed.,"<p>Multiple emails on different computers were working fine before Tuesday using Thunderbird.  All of the sudden on Tuesday, all computers cannot send email, but have no issues on receiving.  The ""Login to server <a href=""http://smtp.office365.com"" rel=""nofollow"">smtp.office365.com</a> with username @##@.com failed"" message appears.  I have read all of the issues prior with this message and have made sure everything matches the suggestions and it has been that way since setup and did work fine until Tuesday.  Is anyone else having issues?  Is it a Microsoft issue? </p><p>Thanks in advance! </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,"",michael559
 1558135,2026-01-02 10:07:59 -0800,2026-01-02 11:18:47 -0800,Changing the install location,<p>How do I change the install location for Thunderbird? </p>,thunderbird;install;,thunderbird,install,en-US,1790919;,nickdardendarkblue
-1558149,2026-01-02 11:50:00 -0800,2026-01-02 13:39:32 -0800,Folders don't seem to be sycing in Unified Folder,"<p>Using Unified Folders option.  Not sure what all the folders in the list represent, but these two SENT folders don't seem to be syncing.  Why are these files diaplayed (&gt; dalewebb1@Outlook.com and subfolders).  Should the stuff they contain be in the UNIFIED folders?  As usual, I'm confused. Thanks, </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1790939;1790943;,dalewebb1
+1558149,2026-01-02 11:50:00 -0800,2026-01-02 15:05:15 -0800,Folders don't seem to be sycing in Unified Folder,"<p>Using Unified Folders option.  Not sure what all the folders in the list represent, but these two SENT folders don't seem to be syncing.  Why are these files diaplayed (&gt; dalewebb1@Outlook.com and subfolders).  Should the stuff they contain be in the UNIFIED folders?  As usual, I'm confused. Thanks, </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1790939;1790943;1790952;,dalewebb1
 1558157,2026-01-02 12:44:17 -0800,2026-01-02 13:12:29 -0800,Signature with a logo for email,<p>I need help adding a logo to my email signature. While using HTML format. </p>,thunderbird;customization;,thunderbird,customization,en-US,1790938;,cesar11
 1558162,2026-01-02 12:58:52 -0800,2026-01-02 14:20:04 -0800,Deleted emails keep reappearing!,"<p>When I delete emails, they do disappear from Inbox or a folder that I have stuck them in.  But as soon as I click on ALL MAIL, it starts downloading all 4,000 of them again.  Do I have a setting wrong?  I want them to delete completely - from gmail and from my instance of Thunderbird.  I've gone through them all TWICE now and deleted them, just to have them reappear and it's driving me nuts. </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,1790937;1790947;,jlbieber
 1558174,2026-01-02 14:28:31 -0800,2026-01-02 14:28:31 -0800,Local Folder mapped to Network drive not viewable,"<p>I have a laptop that updated itself and is now updated to the latest version of Thunderbird. Desktop computer is still on v.115. I have the Local Folders on the laptop set to use a shared folder on the desktop and locally store incoming emails on the laptop. I use the shared folder for archiving emails on the desktop. So LaptopMail is stored on D:\LocalMail on the laptop and the Local Folders is set to store files on the desktop through the private local network on a shared folder (D:\Mail-Common on the desktop hard drive) Up until today this worked almost flawlessly. When things do go sideways on an update (which happens with thunderbird more than I like) I ususally search for an answer first. Normally, I find an answer that works. </p><p>The problem is exactly as was in this post [ <a href=""https://support.mozilla.org/en-US/questions/1512216#search"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1512216#search</a> ] The fix however didn't work for me. I cannot directly edit the Local Directory path either. The browse button still works though. Currently, D:\Mail-Common is mapped to the ""N:"" drive and all that is in the Local Directory path in the Local Folders settings is N: </p><p>Any more suggestions are more than welcome </p>",thunderbird;customization;,thunderbird,customization,en-US,"",fletch3
+1558180,2026-01-02 15:19:05 -0800,2026-01-02 15:19:05 -0800,Can’t open my mail,<p>Every time I open my mailbox I can only see the words and not the pictures </p>,thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,"",adamhanysz1
+1558181,2026-01-02 15:21:13 -0800,2026-01-02 15:21:13 -0800,Missing Attachments after replying to emails,"<p>Hello, How do I disable the setting in Thunderbird that deletes attachments after I reply to emails? This is super frustrating and quite embarrassing when I have to ask clients to resend things. </p>",thunderbird;attachments;,thunderbird,attachments,en-US,"",info8771
