Latest Thunderbird desktop questions: Fri Jan 2 21:25:34 UTC 2026

Author: Automated

.answer_poll_count.txt

@@ -1 +1 @@
-41025
+41026

2025/2025-12-21-2025-12-21-thunderbird-answers-for-questions-desktop.csv

@@ -47,27 +47,3 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1787937,1556268,2025-12-21 15:09:29 -0800,2025-12-21 15:09:29 -0800,"<p>Now is it a crash of a hang?  I am seeing more and more folks referring to a hang as a crash and they are in reality very different things with very different methods of investigation. </p><p>If is is a crash,  what are the crash ids.  <a href=""https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports</a> </p>",MattAuSupport,false,0,0
 1788540,1556268,2025-12-23 09:37:37 -0800,2025-12-23 09:37:37 -0800,"<p>Hi Matt - thanks for replying. Appreciate your help. The header on the error window that pops up says ""Crash Reporter"" and the text uses the word crash 3-4 times. Took a screenshot, attached. </p>",sinnamon.ben,false,0,0
 1788562,1556268,2025-12-23 11:28:25 -0800,2025-12-23 11:28:25 -0800,"<em><p>sinnamon.ben <a href=""#question-1556268"" rel=""nofollow"">said</a></p></em> <blockquote>I've downloaded it a couple times and it crashes immediately after the login screen.  </blockquote> <p>Can you describe what you mean by ""login screen""? Does it look like my screen shot showing the Account Setup tab which is displayed on Thunderbird's first start, or each following start as long as no account has been set up? </p>",Mapenzi,false,0,0
-1788613,1556268,2025-12-23 17:28:00 -0800,2025-12-23 17:28:00 -0800,<p>So what are the crash ids you reported so we can actually look at the details.  That is why I gave the link to locating them.  It saves a load of time and assumptions to gust look at the cash report.  It might even contain links to previously reported bugs for the issue. </p>,MattAuSupport,false,0,0
-1789421,1556268,2025-12-27 10:36:57 -0800,2025-12-27 10:36:57 -0800,<p>Mapenzi: Yes - that login screen looks just like your screenshot.  </p><p>Matt: These are the Submitted Crash Reports: </p><p>bp-965eceb0-5d30-4a71-b34d-27ea10251221  bp-fdc389ff-4762-4d6d-ae14-5801e0251221 	 bp-ed549af6-d394-4023-b8bd-85ce80251221  bp-f4648e64-1fea-4b79-bb4a-5d8380251221 	 bp-04f6202e-6644-467e-b998-cb6080251227 	 bp-e09051b3-68ee-4b64-a5f6-e62fb0251227 	 bp-9ff22de3-23ac-4fc3-b7d5-00f4e0251227 </p>,sinnamon.ben,false,0,0
-1789454,1556268,2025-12-27 14:00:55 -0800,2025-12-27 14:00:55 -0800,"<em><p>sinnamon.ben <a href=""#answer-1789421"" rel=""nofollow"">said</a></p></em> <blockquote>Mapenzi: Yes - that login screen looks just like your screenshot.  </blockquote> <p>So your Mac crashes as soon as the ""Account Setup"" window is displayed or somewhat later during setting up an account? Looks like this bug <a href=""https://bugzilla.mozilla.org/show_bug.cgi?id=1987786"" rel=""nofollow"">https://bugzilla.mozilla.org/show_bug.cgi?id=1987786</a> .... Which macOS version are you running? </p>",Mapenzi,false,0,0
-1789509,1556268,2025-12-27 20:14:57 -0800,2025-12-27 20:14:57 -0800,"<em><p>Mapenzi <a href=""#answer-1789454"" rel=""nofollow"">said</a></p></em> <blockquote> Looks like this bug <a href=""https://bugzilla.mozilla.org/show_bug.cgi?id=1987786"" rel=""nofollow"">https://bugzilla.mozilla.org/show_bug.cgi?id=1987786</a> .... </blockquote> <p>Correct. But the patch in that bug for version 146 hasn't fixed everything.  So the next step is in <a href=""https://bugzilla.mozilla.org/show_bug.cgi?id=2000912"" rel=""nofollow"">https://bugzilla.mozilla.org/show_bug.cgi?id=2000912</a> </p>",wsmwk,false,0,0
-1789825,1556268,2025-12-29 09:08:16 -0800,2025-12-29 09:08:16 -0800,<p>I'm running Ventura 13.5.2 (22G91) </p>,sinnamon.ben,false,0,0
-1789834,1556268,2025-12-29 09:46:11 -0800,2025-12-29 09:46:11 -0800,"<p>In the meantime, instead of waiting for a bug fix, you could install the 140.6.0esr version and switch to a future 147 default-release version when the bug gets fixed. </p>",Mapenzi,false,0,0
-1789839,1556268,2025-12-29 10:07:09 -0800,2025-12-29 10:07:09 -0800,"<em><p>Mapenzi <a href=""#answer-1789834"" rel=""nofollow"">said</a></p></em> <blockquote>In the meantime, instead of waiting for a bug fix, you could install the 140.6.0esr version and switch to a future 147 default-release version when the bug gets fixed. </blockquote> <p>Any concerns about downgrading? </p>",mozilla98,false,0,0
-1789849,1556268,2025-12-29 11:01:05 -0800,2025-12-29 11:01:05 -0800,"<em><p>Rick <a href=""#answer-1789839"" rel=""nofollow"">said</a></p></em> <blockquote><em> </em> Any concerns about downgrading? </blockquote> <p>Thanks, Rick! Since the 146 version always crashed on startup there wasn't even the possibility to create an account. But you are right to ask this question: I just noticed that a first start and immediate closure of Thunderbird creates a virgin profile which contains a <em>compatibility.ini</em> file!  Anyway, I wouldn't advise to reuse a profile which has been generated by a dysfunctional Thunderbird version.  </p><p>@Ben: you should delete the TB 146 version from the Applications folder and also remove its symbol from the Dock. Then remove the entire <strong>Thunderbird</strong> folder from your user library ~/Library/<em>Thunderbird</em>/ On its first start Thunderbird 140.6.0esr will create a completely new Thunderbird folder in your user library . </p>",Mapenzi,false,1,0
-1789861,1556268,2025-12-29 11:46:53 -0800,2025-12-29 11:46:53 -0800,"<p>Awesome! That worked. Thanks so much! Amazing. Made me even more glad to be trying to get away from google.  </p><p>I now have a different question about importing all my old emails from Google Cloud Storage into Thunderbird. Forgive my ignorance, but should I start over with with a new question to the Help forum? Thanks and thanks again! </p>",sinnamon.ben,false,0,0
-1789864,1556268,2025-12-29 11:51:53 -0800,2025-12-29 11:51:53 -0800,"<em><p>sinnamon.ben <a href=""#answer-1789861"" rel=""nofollow"">said</a></p></em> <blockquote>Awesome! That worked. Thanks so much! Amazing. Made me even more glad to be trying to get away from google.   I now have a different question about importing all my old emails from Google Cloud Storage into Thunderbird. Forgive my ignorance, but should I start over with with a new question to the Help forum? Thanks and thanks again! </blockquote> <p>Yes, a new discussion. Before that, if you have many thousands of messages, it would be good to learn about Google Takeout from Google and this forum. </p>",mozilla98,false,0,0
-1787853,1556272,2025-12-21 09:01:32 -0800,2025-12-21 09:01:32 -0800,"<p>It will be difficult for people on the forum to understand much from this statement. Can you describe the situation with more details and provide a screen image? What does it mean that ""Thunderbird has taken over""? What do you mean by ""desktop""? Your desktop computer? The ""desktop"" on your screen? What exactly can you not access? How have you tried to access it? Is Thunderbird working properly? </p>",mozilla98,false,0,0
-1787856,1556272,2025-12-21 09:14:55 -0800,2025-12-21 09:14:55 -0800,"<p>When I try to access my emails Thunderbird  takes over with a completely different way of doing things which limits what I can do. Also, I am unable to access Google. My desktop computer and server are quite old so I may have to replace them. </p>",alanharman41,false,0,0
-1787858,1556272,2025-12-21 09:23:28 -0800,2025-12-21 09:23:28 -0800,<p>I can only repeat my request. Please post a screenshot of this completely different way of doing things or provide more details about what you want and what is different from what you want. </p><p>What does it mean that you cannot access Google? To do Web searches? Or do you mean your gmail account? To receive messages? To send messages? Have you been able to do these things before on this computer? </p>,mozilla98,false,0,0
-1788930,1556281,2025-12-25 06:02:44 -0800,2025-12-25 06:02:44 -0800,"<p>Did you get this resolved? If not, I suggest posting full details of the incoming server settings pane (screenshot preferred) and also one of the SMTP server settings pane, and complete text in English of the error message. I doubt that I can assist, but if more information is available, you increase the possibility that you will get a response. </p>",davidsk,false,0,0
-1787918,1556292,2025-12-21 13:41:46 -0800,2025-12-21 13:41:46 -0800,"<p>It is not clear what popups you are getting. Maybe if you post a screenshot or explain details about the popup,we may understand. </p>",davidsk,false,0,0
-1787962,1556292,2025-12-21 16:59:42 -0800,2025-12-21 16:59:42 -0800,"<p>Specifically, when I have left my desktop in rest mode and return to log in, before I even log in this pop up appears and disappears several times. (see attached photo). Note: I had to time taking the photo properly in order to capture it since the pop up appears abruptly, lasts about 5 seconds, disappears and then reappears again but for that short time. Once I am logged on it does not appear again.  Don't forget about the second item I reported. For some reason, the ""recent destinations"" list is no longer shown in alphabetical order and it had been alphabetical all the time prior. </p>",romcinsam,false,0,0
-1788033,1556292,2025-12-21 23:35:39 -0800,2025-12-21 23:35:52 -0800,"<p>I love typeing this stuff multiple times because this forum is just failing to deliver.  So This wiull probably not be anything like a polite as my first text. </p><p>Your second alphabetical issue is an open bug,  but the change was not some accident.  It was deliberate change. Bug 2000453 has been opened regarding the change to sorting <a href=""https://bugzilla.mozilla.org/show_bug.cgi?id=2000453"" rel=""nofollow"">https://bugzilla.mozilla.org/show_bug.cgi?id=2000453</a> </p><p>The primary issue of notifications from the Windows notification center is simple.  Go to the notification center (windowskey+N) and determine what the text of the message is.  This is exactly the same sort of thing my wife iphone does when she gets message,  it shows who the message is from and replaces the message with the word private. I guess windows is also doing exactly the same thing. It is probably some message about how many new email you got.  but you need to start using the notifications center as if is at the core of windows notifications.  The days of popups in applications telling you when things happen are numbered and most of Thunderbird's notification have already been converted to the new standard. </p>",MattAuSupport,false,1,0
-1788148,1556292,2025-12-22 09:43:17 -0800,2025-12-22 09:43:17 -0800,"<p>Thanks for helping me learn about Windows notifications. I found the source of the issue but have to ask why did it start doing this&nbsp;? This was not the case for many years that I have used Thunderbird. And the notification refers to ESR which makes no sense since my version is on the release channel and ESR is typically something businesses use (based on some research I did). I can turn it off and will do that but something triggered it so this may be a bug because if I have it others probably will too and you may hear from them as well. </p><p>As far as the ""recent destinations"" sort issue, I have to tell you that I am disappointed with the explanation. I have worked in IT for a short while and have always marveled at how many times something is changed in a system that makes it worse and not better: i.e. used to be one click and now it's multiple clicks. Perhaps it was a ""bug"" for someone, but realistically it now takes longer to search and find a recent destination for me since it is no longer alphabetical. The difference is only notable for those of us that move messages to folders daily like me. I don't expect to have this changed back and will have to adjust but maybe it could be a best practice to look at bugs more closely to review their impact before resolving them. Sorry for bending your ear with my rant. I meant no disrespect to what you do. I hope you have a Merry Christmas.  I'll make another donation to the cause the next time you're fund raising to show my gratitude. </p>",romcinsam,false,0,0
-1789356,1556292,2025-12-27 06:22:24 -0800,2025-12-27 06:22:24 -0800,<p>Thank you for your feedback.  We keep getting better because of user feedback. And thank you for your donation. </p>,wsmwk,false,0,0
-1789487,1556292,2025-12-27 17:41:10 -0800,2025-12-27 17:41:10 -0800,"<p>I had lost all hope for the recent destination historical listing change but then read some of the comments between your staff about possibilities. As a user, I really like the idea someone floated of having the last 5 destinations historically shown and the rest of the 20 in alpha order. In case you are included in a vote about what the best solution may be please register my vote for the hybrid idea I noted. Thanks again and it is really encouraging to see evidence that user feedback is read, discussed and taken to heart. </p>",romcinsam,false,0,0
-1789205,1556304,2025-12-26 13:48:37 -0800,2025-12-26 13:48:37 -0800,"<p>Het korte antwoord op mijn vraag is Ctrl+Shift+F, via hamburgermenu -&gt; Tools -&gt; Search Messages kom je er ook.  </p><p>Het zoekvak krijg je alleen als je in de Settings <em>Enable Global Search and Indexer</em> AAN hebt. Dat zoekvak levert niet wat ik zocht. Het geeft alleen een OR resultaat (dit OR dat, wat in goed Nederlands 'dit EN/OF dat' is en niet 'dit EN dat'), ik zocht een AND resultaat (dit AND dat, oftewel 'ZOWEL dit ALS dat').  </p><p>Met Unified Folders en het quick filter heb je volgens mij dezelfde functionaliteit als het zoekvak. Wat de indexer precies doet en kost aan schijfruimte en performance heb ik nog niet gevonden.  </p><p>De <a href=""https://support.mozilla.org/nl/kb/globaal-zoeken#w_zoeken-naar-meerdere-termen"" rel=""nofollow"">documentatie</a> is niet helemaal bij de tijd. Het ziet er in TB 146 heel anders uit. </p>",rbli63,false,0,0
-1787946,1556325,2025-12-21 15:43:01 -0800,2025-12-21 15:43:01 -0800,"<p>It seems to pick up my domain level email with my server, which is not what I use. I am a bit geeky, but this is very confusing tbh. </p>",lee57,false,0,0
-1787951,1556325,2025-12-21 15:51:10 -0800,2025-12-21 15:51:10 -0800,"<p>How about some details to work with.  You want clues we need information. </p><p>Starting with what is the domain?  Is it correctly configured in DNS to send and receive mail?  Try your site in this website to see if it is all setup correctly. <a href=""https://intodns.com/"" rel=""nofollow"">https://intodns.com/</a> </p><p>I am more than a little confused by the statement  ""It seems to pick up my domain level email with my server, which is not what I use."" you are going to have to go into some specifics I think.  what exactly are you trying to set up  The wizard makes some assumptions,  but mostly it relies on DNS to detect the mail server.  Having said that there is a manual configuration for just those occasions as when it assumes an incorrect server domain. </p>",MattAuSupport,false,0,0
-1788066,1556325,2025-12-22 04:04:30 -0800,2025-12-22 04:04:30 -0800,"<p>Thanks  </p><p>I did manage to mess about with the server settings from this tutorial, and it worked - phew!  </p><p>Adding the Google server settings worked for me - they do need to make it easier though tbh.  </p><p><a href=""https://www.hostpapa.com/knowledgebase/add-gmail-account-to-thunderbird/"" rel=""nofollow"">https://www.hostpapa.com/knowledgebase/add-gmail-account-to-thunderbird/</a> </p>",lee57,false,0,0

2026/2026-01-02-2026-01-02-thunderbird-answers-for-questions-desktop.csv

@@ -10,3 +10,6 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1790922,1558107,2026-01-02 11:23:44 -0800,2026-01-02 11:23:44 -0800,"<p>It may help to post screenshot of the error message as it displayed, also showing the screen where it occurred. I found a few links of possible use. Keep us posted.  </p><p>The correct incoming server is <a href=""http://imap.comcast.net"" rel=""nofollow"">imap.comcast.net</a> for IMAP or <a href=""http://pop3.comcast.net"" rel=""nofollow"">pop3.comcast.net</a> for POP, plus you have to enable access to the account by mail apps like TB: Set Port to 587 Set Connection Security to&nbsp;: STARTTLS for SMTP  <a href=""http://smtp.comcast.net"" rel=""nofollow"">smtp.comcast.net</a>, normal password </p><pre><a href=""https://www.xfinity.com/support/articles/third-party-email-access"" rel=""nofollow"">https://www.xfinity.com/support/articles/third-party-email-access</a> <a href=""https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email"" rel=""nofollow"">https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email</a> </pre>",davidsk,false,0,0
 1790883,1558113,2026-01-02 08:19:52 -0800,2026-01-02 08:19:52 -0800,"<p>Here is the solution:    </p><p><a href=""https://support.mozilla.org/en-US/questions/1462509"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1462509</a>  </p><p>Important that you consider whether your issue with fonts is for yourself or for recipients. Solutions are different for each. The steps in the link may seem tedious, but they work. Let me know of problems. </p>",davidsk,false,0,0
 1790919,1558135,2026-01-02 11:18:47 -0800,2026-01-02 11:18:47 -0800,"<p>Download the Thunderbird installer from <a href=""https://www.thunderbird.net/"" rel=""nofollow"">https://www.thunderbird.net/</a> Run the installer and select 'Custom' Setup Type. The Setup Wizard will prompt you to 'Choose Install Location'. </p>",christ1,false,0,0
+1790939,1558149,2026-01-02 13:15:18 -0800,2026-01-02 13:15:18 -0800,"<p>The Unified Folders feature shows those folders that are in different accounts yet have the same name. They are root folders, not subfolders. Inbox, sent, draft, trash are the norm. There is always the possibility that a folder is not being represented. To correct that, rightclick on the unified folder, then click choose to ensure that all related folders are shown. </p>",davidsk,false,0,0
+1790938,1558157,2026-01-02 13:12:29 -0800,2026-01-02 13:12:29 -0800,"<p>That's really an HTML question. This URL may assist, and there are many websites that offer free signatures for HTML...  </p><pre> <a href=""https://support.mozilla.org/en-US/kb/signatures#w_signatures-stored-in-files"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/signatures#w_signatures-stored-in-files</a> </pre>",davidsk,false,0,0
+1790937,1558162,2026-01-02 13:10:08 -0800,2026-01-02 13:10:08 -0800,"<p>Is this Gmail? If so, please remember that AllMail is, indeed, All Mail. and that includes the trash folder. The general recommendation is to unsubscribe from allmail folder. that cuts disk usage in half, cuts transmission time in half, and reduces computer resources noticably. </p>",davidsk,false,0,0