Latest Thunderbird desktop questions: Fri Jan 2 07:02:41 UTC 2026

Automated · Automated · commit a363936abe7f · 2026-01-02T07:02:41.000Z
diff --git a/.answer_poll_count.txt b/.answer_poll_count.txt
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diff --git a/2025/2025-12-24-2025-12-24-thunderbird-answers-for-questions-desktop.csv b/2025/2025-12-24-2025-12-24-thunderbird-answers-for-questions-desktop.csv
@@ -69,6 +69,9 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1790695,1556787,2026-01-01 13:38:33 -0800,2026-01-01 13:38:33 -0800,"<p>You also could have transferred it directly in the newly created ""pop.xxx.xx"" account folder in Mail in the new profile. But I still don't know how many accounts you had set up in your old profile and whether they were IMAP and/or POP accounts.  So I am cautious, all the more since my initial procedure was very different from the way you are going now which seems a mix of transfer of single mbox files and using the ImportExport add-on. </p>",Mapenzi,false,0,0
 1790697,1556787,2026-01-01 13:56:35 -0800,2026-01-01 13:57:56 -0800,"<em><p>Wayne Mery <a href=""#answer-1790684"" rel=""nofollow"">said</a></p></em> <blockquote>  Going from 78 immediately to 140 will have skipped three major versions. See  <a href=""https://support.mozilla.org/en-US/kb/upgrading-older-version-thunderbird"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/upgrading-older-version-thunderbird</a> </blockquote> <p>There is a misunderstanding.  Tim has TB 78.14.0 on his old Mac running macOS 10.9.5, so he could not update to an actual TB version since his OS is not compatible with newer TB versions. Thunderbird simply would have refused any updates to TB 91 or TB 102.  Obviously Tim made en error by transferring the TB 78 profile on the new Mac and make it run in TB 140. Or do you mean he should have installed TB 78 on the new Mac, transfer the old profile on the new Mac and then update in several steps to the actual version? </p>",Mapenzi,false,0,0
 1790698,1556787,2026-01-01 14:05:51 -0800,2026-01-01 14:05:51 -0800,"<p>The second method would be more reliable  </p><p>Unfortunately it is not obvious to users what is most appropriate.  </p><p>That said, having used the first method is not necessarily the cause of the performance issue. </p>",wsmwk,false,0,0
+1790719,1556787,2026-01-01 15:11:28 -0800,2026-01-01 15:11:28 -0800,"<em><p>Mapenzi <a href=""#answer-1790695"" rel=""nofollow"">said</a></p></em> <blockquote>You also could have transferred it directly in the newly created ""pop.xxx.xx"" account folder in Mail in the new profile. But I still don't know how many accounts you had set up in your old profile and whether they were IMAP and/or POP accounts.  So I am cautious, all the more since my initial procedure was very different from the way you are going now which seems a mix of transfer of single mbox files and using the ImportExport add-on. </blockquote> <p>Mapenzi, just for my learning: Is there a reason why it's better to put an inbox from an old profile into a POP account in the new profile than to make it a regular folder in the local folders account? </p>",mozilla98,false,0,0
+1790721,1556787,2026-01-01 15:25:38 -0800,2026-01-01 15:25:38 -0800,"<p>In my old TB I had 2 accounts, both POP server type. The new TB seems to have automatically changed the Gmail account to an IMAP account. I've not yet tried to set up the other account, that's my next job. So far as I can see everything else is now working normally.  Incidentally nothing told me not to do what I did i.e. download a new TB and copy my profile into it. </p>",timpragma,false,0,0
+1790726,1556787,2026-01-01 15:45:47 -0800,2026-01-01 15:45:47 -0800,"<p>2nd account successfully added. All now seems to be working normally. Thank you to all of you who contributed to this, much appreciated. A donation will be forthcoming. </p>",timpragma,false,0,0
 1788820,1556789,2025-12-24 13:20:18 -0800,2025-12-24 13:20:18 -0800,"<p>that's not a thunderbird problem; it's a setup problem. You need to do some tests to identify the problem. For example, turn your phone off and see if messages that  were not reaching the PC arrive? The phone may have a configuration that deletes messages. Whatever the cause, it would need testing to locate the cause. If thunderbird isn't getting the mail, it can't display it. </p>",davidsk,false,0,0
 1788822,1556789,2025-12-24 13:32:50 -0800,2025-12-24 13:32:50 -0800,"<p>Thanks, It's just odd that it only happens once in a while. I will test it. </p>",lindal2000,false,0,0
 1788819,1556790,2025-12-24 13:16:18 -0800,2025-12-24 13:16:18 -0800,<p>140 and win 11 work fine together You did not share any error messages or other information on your problem. </p>,davidsk,false,0,0
diff --git a/2025/2025-12-24-2025-12-24-thunderbird-creator-answers-desktop-all-locales.csv b/2025/2025-12-24-2025-12-24-thunderbird-creator-answers-desktop-all-locales.csv
@@ -12,7 +12,7 @@ id,created,updated,title,content,tags,product,topic,locale,answers,creator
 1556760,2025-12-24 06:58:06 -0800,2025-12-27 21:12:54 -0800,récupération des dossiers avec une adresse orange,"<p>Bonjour ,  Je souhaiterais savoir comment récupérer les dossiers qui sont sur mon adresse mail Orange. il n'y a que le dossier réception qui est actuellement téléchargé par thunderbird. merci </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,1788771;1789522;,brunocean57
 1556767,2025-12-24 08:16:49 -0800,2025-12-28 02:38:02 -0800,rogers taking control of my email,"<p>I have had my @yahoo.ca email for many years. I have always used Thunderbird to retrieve my email and read it locally on my desktop. Recently when Thunderbird launched Rogers take over and wants me to lo in to rogers. It is not a <a href=""http://Rogers.com"" rel=""nofollow"">Rogers.com</a> email address, it is a <a href=""http://yahoo.ca"" rel=""nofollow"">yahoo.ca</a> email address. </p><p>Why has Rogers taken over my email. </p><p>I can still access my email on the web at the <a href=""http://yahoo.ca"" rel=""nofollow"">yahoo.ca</a> website, but I want it back in Thunderbird as well. </p><p>john_f_burke@yahoo.ca </p>",thunderbird;account-management;,thunderbird,account-management,en-US,1788839;1789311;1789362;1789441;1789443;1789453;1789456;1789482;1789496;1789558;,john_f_burke
 1556772,2025-12-24 08:58:12 -0800,2025-12-26 14:10:44 -0800,"help with  thunderbird crashing with Raptor CPU, Intel family 6 model 183 stepping 1","<p>I've always experience occasional TB crashes.  According to my log history there was 1 in July, 3 in Aug, 2 in Sep, 2 in Oct, and 6 in Nov.  I never really paid attention since the reboot was quick.  But now in December I am losing work and it is a major problem.  I've had 30 crashes in Dec and 21 in the past week.  I have only 3 add ons and they have not changed, and a Copernic connector.  I disable the Copernic connector and it didn't help.  I have the same 140.6 on my Surface Go with the same add ons, except for  Copernic and it runs fine.  On both PCs I use Malewarebytes and WinDef.  I have put exclusions for them in their setups.  Even with MBAM completely disabled I've still had crashes. </p><p>I cleared the Cache and no help.  I've even had occasional crashes in Troubleshooting mode.  Here are my last 5 crash IDs </p><p>bp-070bf941-4e8b-41a3-8b84-3e3440251224 bp-a936f7c2-9ee3-4c38-b304-dab830251224 bp-8be9cf9e-8f2f-49bb-95cf-47e780251224 bp-12f8fc2c-c505-40f0-8c67-44b730251224 bp-9013fb78-086c-4327-9de8-62db30251223 </p><p>Interestingly I’m also experiencing crashes with Firefox, especially ChatGPT.  I cleared the ChatGPT history and that helped but did not solve the problem.  I cleared the Firefox cache and in troubleshoot mode still have issues. </p><p>Otherwise my win11 PC seems to be working fine.  I’ve run chkdsk and all is ok.  Also scannow is ok. </p><p>Is my next step a profile rebuild? </p>",thunderbird;app-crash;,thunderbird,app-crash,en-US,1788766;1788775;1788777;1788784;1788788;1789180;1789184;1789208;,eberger5
-1556787,2025-12-24 12:30:35 -0800,2026-01-01 14:05:51 -0800,slow Thunderbird,"<p>I was happily using TB 78.14.0 on Mac OS 10.9.5 and I switched to using TB 140.6 on Mac OS 12.7.4, and it's now unusably slow. I've tried: troubleshoot mode with add-ons off; compacting folders; removing and renewing msf files; emptying junk and trash. Is there anything else, or is this just a failure or incompatibility of the app? I can't see that there's any antivirus app that might be interfering.  Can something go wrong when you export the files from one TB into another? I would be grateful for any suggestions. Tim </p>",thunderbird;crashing-and-slow-performance;,thunderbird,crashing-and-slow-performance,en-US,1788891;1788931;1789210;1789235;1789236;1790160;1790343;1790350;1790458;1790474;1790475;1790558;1790600;1790607;1790619;1790636;1790643;1790670;1790672;1790682;1790684;1790685;1790693;1790695;1790697;1790698;,timpragma
+1556787,2025-12-24 12:30:35 -0800,2026-01-01 15:45:47 -0800,slow Thunderbird,"<p>I was happily using TB 78.14.0 on Mac OS 10.9.5 and I switched to using TB 140.6 on Mac OS 12.7.4, and it's now unusably slow. I've tried: troubleshoot mode with add-ons off; compacting folders; removing and renewing msf files; emptying junk and trash. Is there anything else, or is this just a failure or incompatibility of the app? I can't see that there's any antivirus app that might be interfering.  Can something go wrong when you export the files from one TB into another? I would be grateful for any suggestions. Tim </p>",thunderbird;crashing-and-slow-performance;,thunderbird,crashing-and-slow-performance,en-US,1788891;1788931;1789210;1789235;1789236;1790160;1790343;1790350;1790458;1790474;1790475;1790558;1790600;1790607;1790619;1790636;1790643;1790670;1790672;1790682;1790684;1790685;1790693;1790695;1790697;1790698;1790719;1790721;1790726;,timpragma
 1556789,2025-12-24 12:57:24 -0800,2025-12-24 13:32:50 -0800,Emails not arriving on my PC,"<p>for some reason a few random emails will come to my iphone, but not Thunderbird on my Windows 10 PC. Not in spam, not anywhere but on my phone. Anyone else having this issue? </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,1788820;1788822;,lindal2000
 1556790,2025-12-24 13:05:43 -0800,2025-12-30 17:42:18 -0800,"Thunderbird 140 and win11 will not work.  Gives error ""Thunderbird is already running"".",<p>Win 11 and Thunderbird 140 not working and I have tried all the things I found on the internet and none of them work.  I have tried cleaning my registry and deleted directories and uninstalled thunderbird re-started and it will still not work. </p><p>I guess I have to forget thunderbird.  It is a shame. </p>,thunderbird;app-crash;,thunderbird,app-crash,en-US,1788819;1788831;1788832;1788850;1788855;1788916;1788925;1788927;1788929;1788970;1789039;1789108;1789111;1789114;1790247;1790261;,drahcir77
 1556793,2025-12-24 13:56:36 -0800,2025-12-24 14:23:39 -0800,Is it possible to install Tbird somewhere other than users\administrator\AppData\Roaming?,<p>Running out of room on C: </p>,thunderbird;install;,thunderbird,install,en-US,1788841;,tamhas
