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Latest Thunderbird desktop questions: Thu Jan 1 22:25:21 UTC 2026
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‎.answer_poll_count.txt‎

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‎2025/2025-12-24-2025-12-24-thunderbird-answers-for-questions-desktop.csv‎

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1790600,1556787,2026-01-01 06:48:04 -0800,2026-01-01 06:48:04 -0800,<p>Well I am trying to transfer the message files individually but I can't find a method that works. The address book file worked immediately. There is supposed to be an ImportExport Tools add-on which enables the transfer of individual folders but the download is corrupted every time. What is the simplest way of doing this? i.e. including the inbox. I tried manually placing folders into the appropriate place in the new profile but this has no effect. </p>,timpragma,false,0,0
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1790607,1556787,2026-01-01 07:12:12 -0800,2026-01-01 07:12:12 -0800,"<em><p>Tim Hodgkinson <a href=""#answer-1790600"" rel=""nofollow"">said</a></p></em> <blockquote>Well I am trying to transfer the message files individually but I can't find a method that works. The address book file worked immediately. There is supposed to be an ImportExport Tools add-on which enables the transfer of individual folders but the download is corrupted every time. What is the simplest way of doing this? i.e. including the inbox. I tried manually placing folders into the appropriate place in the new profile but this has no effect. </blockquote> <p>The simplest way to transfer messages is to copy the mbox files into the local folders directory of your profile. Make sure that the mbox files have no extension. Re-start Thunderbird. </p><p>Using ImportExportToolsNG is another way to import messages. You shouldn't have to deal with a downloaded file. Add the add-on to Thunderbird by using the Tools &gt; Add-ons and Themes menu option. Find the add-on in the add-on library and add it from within Thunderbird. </p>",mozilla98,false,0,0
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1790619,1556787,2026-01-01 07:54:03 -0800,2026-01-01 07:54:03 -0800,"<em><p>Tim Hodgkinson <a href=""#answer-1790600"" rel=""nofollow"">said</a></p></em> <blockquote>Well I am trying to transfer the message files individually but I can't find a method that works. </blockquote> <p>I didn't expect you to begin immediately to transfer message files without answering to my latest commentaries. My preferred method to transfer POP messages files to a new profil is manual, without using an add-on: • Copy the ""Mail"" folder from the old profile folder to the new profile folder. • in the new profile set up the first email address as POP account • go to Account settings &gt; accountname &gt; Server-Settings &gt; Message storage &gt; Local Directory and click on the ""Browse"" button (see image) • navigate to the ""Mail"" folder in the new profile, open it, select the corresponding <strong>""pop.xxx.xx</strong>"" account folder (containing the old messages of the newly created POP account), click ""Open"" and restart TB. Thunderbird now should display all folders and messages for this email address. Proceed the same way for your other existing email addresses. </p><p>I can't say whether the import method with ImportExportTools NG is easier or faster than my manual method. For someone not familiar with the profile structures the add-on might help to avoid errors while transferring mailbox files from one to another profile. </p>",Mapenzi,false,0,0
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1790636,1556787,2026-01-01 09:30:30 -0800,2026-01-01 09:30:30 -0800,"<p>It's a bit after the fact, but if you jumped from TB 78.14.0 to using TB 140.6 without going through intermediate updates then you may have something corrupted. </p>",wsmwk,false,0,0
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1790643,1556787,2026-01-01 10:00:55 -0800,2026-01-01 10:00:55 -0800,"<p>Re using ImportExportToolsNG&nbsp;: I get a window that gives me no option but to identify a profile which I wish to import. I'm reluctant to go ahead because I don't know if it then gives me the option of selecting exactly what in that profile I wish to import. Can you enlighten me on that? </p><p>In response to Mapenzi, your manual method looks like a way of importing all the folders at once, when I was trying to import them individually or at least in groups to see if I can identify what the source of the slowness problem was. </p><p>Re copying mbox files, I have now finally got that to work, i.e. copying both e.g. ""Smith"" and ""Smith.msf"" into Local Folders. </p><p>The main problem now is that this doesn't seem to work for the Inbox. How can I transfer the contents of the inbox in the old profile into the inbox in the new profile? </p>",timpragma,false,0,0
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1790670,1556787,2026-01-01 11:31:14 -0800,2026-01-01 11:31:14 -0800,"<em><p>Tim Hodgkinson <a href=""#answer-1790643"" rel=""nofollow"">said</a></p></em> <blockquote> The main problem now is that this doesn't seem to work for the Inbox. How can I transfer the contents of the inbox in the old profile into the inbox in the new profile? </blockquote> <p>Why didn't it work? Do exactly the same with the ""Inbox"" file as you did with the ""Smith"" file. You don't need to copy the *.msf files, TB will recreate them automatically on next start. </p><p>I am not comfortable with giving advise for an add-on like ImportExportTools NG which I haven't used for many years. Now I've installed it and maybe my screen shot can give you a hint how to use it.... </p>",Mapenzi,false,0,0
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1790672,1556787,2026-01-01 11:33:07 -0800,2026-01-01 11:54:44 -0800,"<p>Tim, you were using the ImportExportToolsNG menu under ""Tools"". Mapenzi's screen image shows you how to access a different ImportExportToolsNG menu, which you can use for folder-level operations. </p><p>Edited: right click on ""Local Folders"". </p>",mozilla98,false,0,0
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1790682,1556787,2026-01-01 12:29:02 -0800,2026-01-01 12:29:02 -0800,"<em><p>Wayne Mery <a href=""#answer-1790636"" rel=""nofollow"">said</a></p></em> <blockquote>It's a bit after the fact, but if you jumped from TB 78.14.0 to using TB 140.6 without going through intermediate updates then you may have something corrupted. </blockquote> <p>Not possible. See TB 140.0 system requirements <a href=""https://www.thunderbird.net/en-US/thunderbird/140.0/system-requirements/"" rel=""nofollow"">https://www.thunderbird.net/en-US/thunderbird/140.0/system-requirements/</a> </p>",Mapenzi,false,0,0
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1790684,1556787,2026-01-01 12:34:30 -0800,2026-01-01 12:34:30 -0800,"<em><p>Mapenzi <a href=""#answer-1790682"" rel=""nofollow"">said</a></p></em> <blockquote><em><p>Wayne Mery <a href=""#answer-1790636"" rel=""nofollow"">said</a></p></em> <blockquote>It's a bit after the fact, but if you jumped from TB 78.14.0 to using TB 140.6 without going through intermediate updates then you may have something corrupted. </blockquote> <p>Not possible. See TB 140.0 system requirements <a href=""https://www.thunderbird.net/en-US/thunderbird/140.0/system-requirements/"" rel=""nofollow"">https://www.thunderbird.net/en-US/thunderbird/140.0/system-requirements/</a> </p> </blockquote> <p>Corruption or incompatibilities has nothing to do with the current version's system requirements. </p><p>At various versions prior to the current version of Thunderbird, conversions are done which don't happen by simply installing the current version. Going from 78 immediately to 140 will have skipped three major versions. See <a href=""https://support.mozilla.org/en-US/kb/upgrading-older-version-thunderbird"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/upgrading-older-version-thunderbird</a> </p>",wsmwk,false,0,0
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1790685,1556787,2026-01-01 12:35:32 -0800,2026-01-01 12:35:32 -0800,"<p>OK, I transferred the Inbox: I hadn't realised I had to put it in Local Folders and not where the new inbox is. </p>",timpragma,false,0,0
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1790693,1556787,2026-01-01 13:35:00 -0800,2026-01-01 13:35:00 -0800,"<em><p>Tim Hodgkinson <a href=""#answer-1790685"" rel=""nofollow"">said</a></p></em> <blockquote>OK, I transferred the Inbox: I hadn't realised I had to put it in Local Folders and not where the new inbox is. </blockquote> <p>We haven't asked what kind of account you have. Apparently IMAP? </p><p>In any case, you can do whatever you want with the messages now. Move them to another folder, including an inbox. But if you have an IMAP account and zillions of messages, copying the messages to the server would take a long time and may be unreliable (I don't know; I have seen reports of errors). It's safer to put them into local folders first, then decide what to do with them. </p>",mozilla98,false,0,0
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1790695,1556787,2026-01-01 13:38:33 -0800,2026-01-01 13:38:33 -0800,"<p>You also could have transferred it directly in the newly created ""pop.xxx.xx"" account folder in Mail in the new profile. But I still don't know how many accounts you had set up in your old profile and whether they were IMAP and/or POP accounts. So I am cautious, all the more since my initial procedure was very different from the way you are going now which seems a mix of transfer of single mbox files and using the ImportExport add-on. </p>",Mapenzi,false,0,0
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1790697,1556787,2026-01-01 13:56:35 -0800,2026-01-01 13:57:56 -0800,"<em><p>Wayne Mery <a href=""#answer-1790684"" rel=""nofollow"">said</a></p></em> <blockquote> Going from 78 immediately to 140 will have skipped three major versions. See <a href=""https://support.mozilla.org/en-US/kb/upgrading-older-version-thunderbird"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/upgrading-older-version-thunderbird</a> </blockquote> <p>There is a misunderstanding. Tim has TB 78.14.0 on his old Mac running macOS 10.9.5, so he could not update to an actual TB version since his OS is not compatible with newer TB versions. Thunderbird simply would have refused any updates to TB 91 or TB 102. Obviously Tim made en error by transferring the TB 78 profile on the new Mac and make it run in TB 140. Or do you mean he should have installed TB 78 on the new Mac, transfer the old profile on the new Mac and then update in several steps to the actual version? </p>",Mapenzi,false,0,0
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1790698,1556787,2026-01-01 14:05:51 -0800,2026-01-01 14:05:51 -0800,"<p>The second method would be more reliable </p><p>Unfortunately it is not obvious to users what is most appropriate. </p><p>That said, having used the first method is not necessarily the cause of the performance issue. </p>",wsmwk,false,0,0
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1788820,1556789,2025-12-24 13:20:18 -0800,2025-12-24 13:20:18 -0800,"<p>that's not a thunderbird problem; it's a setup problem. You need to do some tests to identify the problem. For example, turn your phone off and see if messages that were not reaching the PC arrive? The phone may have a configuration that deletes messages. Whatever the cause, it would need testing to locate the cause. If thunderbird isn't getting the mail, it can't display it. </p>",davidsk,false,0,0
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1788822,1556789,2025-12-24 13:32:50 -0800,2025-12-24 13:32:50 -0800,"<p>Thanks, It's just odd that it only happens once in a while. I will test it. </p>",lindal2000,false,0,0
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1788819,1556790,2025-12-24 13:16:18 -0800,2025-12-24 13:16:18 -0800,<p>140 and win 11 work fine together You did not share any error messages or other information on your problem. </p>,davidsk,false,0,0

‎2025/2025-12-24-2025-12-24-thunderbird-creator-answers-desktop-all-locales.csv‎

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1556760,2025-12-24 06:58:06 -0800,2025-12-27 21:12:54 -0800,récupération des dossiers avec une adresse orange,"<p>Bonjour , Je souhaiterais savoir comment récupérer les dossiers qui sont sur mon adresse mail Orange. il n'y a que le dossier réception qui est actuellement téléchargé par thunderbird. merci </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,1788771;1789522;,brunocean57
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1556767,2025-12-24 08:16:49 -0800,2025-12-28 02:38:02 -0800,rogers taking control of my email,"<p>I have had my @yahoo.ca email for many years. I have always used Thunderbird to retrieve my email and read it locally on my desktop. Recently when Thunderbird launched Rogers take over and wants me to lo in to rogers. It is not a <a href=""http://Rogers.com"" rel=""nofollow"">Rogers.com</a> email address, it is a <a href=""http://yahoo.ca"" rel=""nofollow"">yahoo.ca</a> email address. </p><p>Why has Rogers taken over my email. </p><p>I can still access my email on the web at the <a href=""http://yahoo.ca"" rel=""nofollow"">yahoo.ca</a> website, but I want it back in Thunderbird as well. </p><p>[email protected] </p>",thunderbird;account-management;,thunderbird,account-management,en-US,1788839;1789311;1789362;1789441;1789443;1789453;1789456;1789482;1789496;1789558;,john_f_burke
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1556772,2025-12-24 08:58:12 -0800,2025-12-26 14:10:44 -0800,"help with thunderbird crashing with Raptor CPU, Intel family 6 model 183 stepping 1","<p>I've always experience occasional TB crashes. According to my log history there was 1 in July, 3 in Aug, 2 in Sep, 2 in Oct, and 6 in Nov. I never really paid attention since the reboot was quick. But now in December I am losing work and it is a major problem. I've had 30 crashes in Dec and 21 in the past week. I have only 3 add ons and they have not changed, and a Copernic connector. I disable the Copernic connector and it didn't help. I have the same 140.6 on my Surface Go with the same add ons, except for Copernic and it runs fine. On both PCs I use Malewarebytes and WinDef. I have put exclusions for them in their setups. Even with MBAM completely disabled I've still had crashes. </p><p>I cleared the Cache and no help. I've even had occasional crashes in Troubleshooting mode. Here are my last 5 crash IDs </p><p>bp-070bf941-4e8b-41a3-8b84-3e3440251224 bp-a936f7c2-9ee3-4c38-b304-dab830251224 bp-8be9cf9e-8f2f-49bb-95cf-47e780251224 bp-12f8fc2c-c505-40f0-8c67-44b730251224 bp-9013fb78-086c-4327-9de8-62db30251223 </p><p>Interestingly I’m also experiencing crashes with Firefox, especially ChatGPT. I cleared the ChatGPT history and that helped but did not solve the problem. I cleared the Firefox cache and in troubleshoot mode still have issues. </p><p>Otherwise my win11 PC seems to be working fine. I’ve run chkdsk and all is ok. Also scannow is ok. </p><p>Is my next step a profile rebuild? </p>",thunderbird;app-crash;,thunderbird,app-crash,en-US,1788766;1788775;1788777;1788784;1788788;1789180;1789184;1789208;,eberger5
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1556787,2025-12-24 12:30:35 -0800,2026-01-01 07:54:04 -0800,slow Thunderbird,"<p>I was happily using TB 78.14.0 on Mac OS 10.9.5 and I switched to using TB 140.6 on Mac OS 12.7.4, and it's now unusably slow. I've tried: troubleshoot mode with add-ons off; compacting folders; removing and renewing msf files; emptying junk and trash. Is there anything else, or is this just a failure or incompatibility of the app? I can't see that there's any antivirus app that might be interfering. Can something go wrong when you export the files from one TB into another? I would be grateful for any suggestions. Tim </p>",thunderbird;crashing-and-slow-performance;,thunderbird,crashing-and-slow-performance,en-US,1788891;1788931;1789210;1789235;1789236;1790160;1790343;1790350;1790458;1790474;1790475;1790558;1790600;1790607;1790619;,timpragma
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1556787,2025-12-24 12:30:35 -0800,2026-01-01 14:05:51 -0800,slow Thunderbird,"<p>I was happily using TB 78.14.0 on Mac OS 10.9.5 and I switched to using TB 140.6 on Mac OS 12.7.4, and it's now unusably slow. I've tried: troubleshoot mode with add-ons off; compacting folders; removing and renewing msf files; emptying junk and trash. Is there anything else, or is this just a failure or incompatibility of the app? I can't see that there's any antivirus app that might be interfering. Can something go wrong when you export the files from one TB into another? I would be grateful for any suggestions. Tim </p>",thunderbird;crashing-and-slow-performance;,thunderbird,crashing-and-slow-performance,en-US,1788891;1788931;1789210;1789235;1789236;1790160;1790343;1790350;1790458;1790474;1790475;1790558;1790600;1790607;1790619;1790636;1790643;1790670;1790672;1790682;1790684;1790685;1790693;1790695;1790697;1790698;,timpragma
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1556789,2025-12-24 12:57:24 -0800,2025-12-24 13:32:50 -0800,Emails not arriving on my PC,"<p>for some reason a few random emails will come to my iphone, but not Thunderbird on my Windows 10 PC. Not in spam, not anywhere but on my phone. Anyone else having this issue? </p>",thunderbird;send-and-receive-email;,thunderbird,send-and-receive-email,en-US,1788820;1788822;,lindal2000
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1556790,2025-12-24 13:05:43 -0800,2025-12-30 17:42:18 -0800,"Thunderbird 140 and win11 will not work. Gives error ""Thunderbird is already running"".",<p>Win 11 and Thunderbird 140 not working and I have tried all the things I found on the internet and none of them work. I have tried cleaning my registry and deleted directories and uninstalled thunderbird re-started and it will still not work. </p><p>I guess I have to forget thunderbird. It is a shame. </p>,thunderbird;app-crash;,thunderbird,app-crash,en-US,1788819;1788831;1788832;1788850;1788855;1788916;1788925;1788927;1788929;1788970;1789039;1789108;1789111;1789114;1790247;1790261;,drahcir77
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1556793,2025-12-24 13:56:36 -0800,2025-12-24 14:23:39 -0800,Is it possible to install Tbird somewhere other than users\administrator\AppData\Roaming?,<p>Running out of room on C: </p>,thunderbird;install;,thunderbird,install,en-US,1788841;,tamhas

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