Latest Thunderbird desktop questions: Wed Jan 28 08:25:24 UTC 2026

Automated · Automated · commit ca070d466328 · 2026-01-28T08:25:24.000Z
diff --git a/.answer_poll_count.txt b/.answer_poll_count.txt
@@ -1 +1 @@
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+42108
diff --git a/2026/2026-01-26-2026-01-26-thunderbird-answers-for-questions-desktop.csv b/2026/2026-01-26-2026-01-26-thunderbird-answers-for-questions-desktop.csv
@@ -14,6 +14,7 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1796350,1562298,2026-01-26 05:25:06 -0800,2026-01-26 05:25:06 -0800,"<p>Per poter inquadrare il problema prova a fornire queste informazioni: </p> <ol><li> Versione di Thunderbird </li><li> Versione del sistema operativo </li><li> Provider delle caselle email (Gmail, Libero, Hotmail, etc.) </li><li> Tipologia di account (POP3, IMAP) </li><li> Estensioni installate </li><li> Messaggi di errore che vengono visualizzati durante l'utilizzo di Thunderbird </li><li> Software di sicurezza eventualmente presenti (Antivirus e simili) </li><li> Screenshot del problema (se utile a chiarire il contesto) </li></ol>",@next,false,0,0
 1796602,1562305,2026-01-27 09:41:08 -0800,2026-01-27 09:41:08 -0800,"<p>There is no 'customer service tel number'. There is no office with people on phones.  It's free product and monies all go into providing it.  This is the Support Forum, so you have come to the right place. </p><p>You need to provide the crash report id. If you selected to 'add a crash report' it may have auto gone through, but I need to find it. You will not get any response from thunderbird developers.  </p><p>So when you start Thunderbird the first thing you need to do is find that crash ID. </p><p>Look in Thunderbird </p> <ul><li> Help &gt; Troubleshooting Information </li><li> Scroll down to 'Crash Reports for the last 3 days' section </li><li> There should be a Crash report ID which just looks like a bunch of letters and numbers and should start with a bp. </li><li> Just copy that crash ID and paste it into this forum. </li></ul> <p>If there is nothing then check the following is selected. </p> <ul><li> Settings &gt; Privacy &amp; Security </li><li> scroll down to Thunderbird Data Collection and Use </li><li> Select 'Allow Thunderbird to send backlogged crash reports on your behalf. </li></ul>",Toad-Hall,false,0,1
 1796657,1562305,2026-01-27 13:26:21 -0800,2026-01-27 13:26:21 -0800,"<p>Crash record number is <a href=""https://crash-stats.mozilla.org/report/index/054ed7ba-0c12-4e2f-8956-749c80260127"" rel=""nofollow"">https://crash-stats.mozilla.org/report/index/054ed7ba-0c12-4e2f-8956-749c80260127</a>.  I have sent a lot of crash reports.  I think I should probably uninstall the programme and re-install the latest version, although my programme is up-to-date.  Please can you send instructions on how to do this.  Some sites tell you just to uninstall and then re-install.  Others tell you to follow-up on a further step to give a clean uninstall.  Please confirm exactly what I should do. Many thanks </p>",sarahcampbell88,false,0,0
+1796719,1562305,2026-01-27 18:00:38 -0800,2026-01-27 18:00:38 -0800,"<p>This is apparently fixed in 147.0.1, which should be available this week. </p><p><a href=""https://bugzilla.mozilla.org/show_bug.cgi?id=2007164"" rel=""nofollow"">https://bugzilla.mozilla.org/show_bug.cgi?id=2007164</a> </p>",sfhowes,false,0,0
 1796606,1562318,2026-01-27 09:46:46 -0800,2026-01-27 09:46:46 -0800,<p>re&nbsp;:it always starts with Holiday. </p><p>Do you have a 'Calendar' called 'Holiday' and it's always preselected? Or do you mean  the 'Category' called 'Holiday' is always pre selected&nbsp;? </p><p>What OS are you suing&nbsp;? What version of Thunderbird are you using? </p>,Toad-Hall,false,0,0
 1796679,1562318,2026-01-27 15:29:36 -0800,2026-01-27 15:29:36 -0800,<p>Category' called 'Holiday'. I don't know OS or Thunderbird version. </p>,rogerheimke,false,0,0
 1796366,1562319,2026-01-26 07:35:02 -0800,2026-01-26 07:35:02 -0800,"<p>I know little of Hotmail, but this link may assist:  </p><pre><a href=""https://support.microsoft.com/en-us/account-billing/create-app-passwords-for-your-work-or-school-account-d8bc744a-ce3f-4d4d-89c9-eb38ab9d4137"" rel=""nofollow"">https://support.microsoft.com/en-us/account-billing/create-app-passwords-for-your-work-or-school-account-d8bc744a-ce3f-4d4d-89c9-eb38ab9d4137</a> </pre>",davidsk,false,0,0
diff --git a/2026/2026-01-26-2026-01-26-thunderbird-creator-answers-desktop-all-locales.csv b/2026/2026-01-26-2026-01-26-thunderbird-creator-answers-desktop-all-locales.csv
@@ -9,7 +9,7 @@ id,created,updated,locale,product,title,is_solved,solution,solved_by,is_spam,las
 1562291,2026-01-26 04:30:24 -0800,2026-01-26 04:30:24 -0800,en-US,thunderbird,Thunderbird,false,,,false,,"",calendar,thunderbird;calendar;,mosersmail1,"<p>When synchronizing via CalDAV with T-Online, Thunderbird almost always prompts for a password, even though all data is saved. T-online says, this ist problem from thunderbird. </p>",mosersmail1;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:147.0) Gecko/20100101 Firefox/147.0;os:win 11 and 10,0,0,0,,,
 1562295,2026-01-26 05:02:01 -0800,2026-01-26 08:00:43 -0800,it,thunderbird,thunderbird non invia messaggi,false,,,false,1796386,1796348;1796349;1796351;1796352;1796353;1796364;1796386;,send-and-receive-email,thunderbird;send-and-receive-email;,elfa13,"<p>Buongiorno,  ho installato Thunderbird su Macbook, inserendo i dati corretti di posta in uscita rilevati direttamente da register, sono le stesse impostazioni che ho su Thunderbird su windows, ma i messaggi in uscita non vengono inviati.  Premetto che dal software mail sullo stesso mac le mail possono essere inviate tranquillamente. Cosa posso verificare? Grazie mille!!! Elena </p>",elfa13;@next;,false,false,false,";useragent:Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36;kb_visits_prior:[""/it/kb/impossibile-inviare-messaggi""]",7,0,0,,,
 1562298,2026-01-26 05:23:48 -0800,2026-01-26 05:25:06 -0800,it,thunderbird,Nella cartella posta inviata la mail risulta inviata 2 volte,false,,,false,1796350,1796350;,send-and-receive-email,windows-11;thunderbird;send-and-receive-email;needsinfo;,vfederici,"<p>Salve, ho notato che in uno dei miei account - solamente in 1 - quando invio una mail, nella cartella posta inviata mi appare 2 volte, come se fosse stata inviata 2 volte. Grazie per il vostro feedback. Veronica </p>",vfederici;@next;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36 Edg/144.0.0.0;os:Windows 11",1,0,0,,,
-1562305,2026-01-26 05:53:58 -0800,2026-01-27 13:26:21 -0800,en-US,thunderbird,Thunderbird keeps crashing every 2 minutes,false,,,false,1796657,1796602;1796657;,app-crash,thunderbird;app-crash;,sarahcampbell88,"<p>Today - 26/01/2026 - Thunderbird keeps crashing for no reason.  I receive a dialogue box to either quit or start Thunderbird again and to add to a crash report.  I have been doing this all morning - no response.  I have gone onto Mozilla Google search to see if there is a problem - nothing.  I have shut down and re-started the computer - nothing happens.  Please can you respond and maybe give me a customer service 'live' person who can talk me through this.  I have used Thunderbird for over 15 years, but this is defeating me.  I am in my late 70's and cannot cope with the way your Community site works.  Thank you for your help.  Hope to hear from you soonest. </p>",sarahcampbell88;Toad-Hall;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:147.0) Gecko/20100101 Firefox/147.0,2,0,0,,,
+1562305,2026-01-26 05:53:58 -0800,2026-01-27 18:00:38 -0800,en-US,thunderbird,Thunderbird keeps crashing every 2 minutes,false,,,false,1796719,1796602;1796657;1796719;,app-crash,thunderbird;app-crash;,sarahcampbell88,"<p>Today - 26/01/2026 - Thunderbird keeps crashing for no reason.  I receive a dialogue box to either quit or start Thunderbird again and to add to a crash report.  I have been doing this all morning - no response.  I have gone onto Mozilla Google search to see if there is a problem - nothing.  I have shut down and re-started the computer - nothing happens.  Please can you respond and maybe give me a customer service 'live' person who can talk me through this.  I have used Thunderbird for over 15 years, but this is defeating me.  I am in my late 70's and cannot cope with the way your Community site works.  Thank you for your help.  Hope to hear from you soonest. </p>",sarahcampbell88;Toad-Hall;sfhowes;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:147.0) Gecko/20100101 Firefox/147.0,3,0,0,,,
 1562311,2026-01-26 06:16:49 -0800,2026-01-26 06:16:49 -0800,pt-BR,thunderbird,COMO CONSIGO AJEITAR O CERTIFICADO QUE ESTÁ DANDO NÃO CONFIAVEL ?,false,,,false,,"",encryption,thunderbird;encryption;,ISOFRIO.ISOFRIO,"<p>O CERTIFICADO ESTÁ DANDO COMO NÃO CONFIAVEL , OQUE POSSO FAZER PRA PARAR DE APARECER ESTÁ MENSAGEM E O APLICATIVO VOLTAR AO NORMAL&nbsp;? </p>",ISOFRIO.ISOFRIO;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36",0,0,0,,,
 1562318,2026-01-26 06:59:02 -0800,2026-01-27 15:29:36 -0800,en-US,thunderbird,Calendar,true,1796606,Toad-Hall,false,1796679,1796606;1796679;,events,thunderbird;events;,rogerheimke,"<p>For a new event, it always starts with Holiday. If I forget to change it nothing works. How can I get initial screen not to show as a holiday event. </p>",rogerheimke;Toad-Hall;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36;solver_id:1243519",2,0,0,,,
 1562319,2026-01-26 07:11:56 -0800,2026-01-27 09:29:12 -0800,en-US,thunderbird,Unable to connect Thunderbird to my Hotmail account,false,,,false,1796594,1796366;1796368;1796373;1796377;1796384;1796398;1796553;1796579;1796594;,send-and-receive-email,windows-11;thunderbird;send-and-receive-email;,dhs447701,"<p>I have been trying for days now to set up my Homail account into Thunderbird. It shows it there, but doesn't download any messages.I have tried every way I can to set it up, but, no joy. I even downloaded a programme suggested on Firefox, but that didn't work either. I also cannot find where to check the SMTP connections. I haven't had any problems with my Gmail accounts, they went straight in. </p>",dhs447701;davidsk;sfhowes;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:147.0) Gecko/20100101 Firefox/147.0;os:Windows 11,9,0,0,,,
diff --git a/2026/2026-01-28-2026-01-28-thunderbird-creator-answers-desktop-all-locales.csv b/2026/2026-01-28-2026-01-28-thunderbird-creator-answers-desktop-all-locales.csv
@@ -2,4 +2,4 @@ id,created,updated,locale,product,title,is_solved,solution,solved_by,is_spam,las
 1562571,2026-01-27 16:54:20 -0800,2026-01-27 16:54:20 -0800,en-US,thunderbird,Outbox,false,,,false,,"",send-and-receive-email,thunderbird;send-and-receive-email;,dkowal,<p>How can I simply remove Outbox and its functionality from my thunderbird app using Android </p>,dkowal;,false,false,false,";useragent:Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Mobile Safari/537.36;os:Android OS 12;kb_visits_prior:[""/en-US/kb/thunderbird-and-exchange""]",0,0,0,,,
 1562607,2026-01-27 23:12:33 -0800,2026-01-27 23:12:33 -0800,en-US,thunderbird,Peer's certificate has expired,false,,,false,,"",encryption,thunderbird;encryption;,earthfrequency,"<p>Hi. I'm using Thunderbird for my POP account and it has stopped sending messages. It just says,  Sending of the message failed. Peer's certificate has expired. The configuration related to (my server name) must be corrected. What am I to do? </p>",earthfrequency;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36",0,0,0,,,
 1562608,2026-01-27 23:16:36 -0800,2026-01-27 23:16:36 -0800,tr,thunderbird,Problem for accessing to my gmail account,false,,,false,,"",passwords-and-sign-in,thunderbird;passwords-and-sign-in;,ftanyas,"<p>Hello there.I hav been using Thunderbird client for long time.I always manage my emails over that program.Recently I have a problem for the access to my gmail account.I have been managing my gmail account over Thunderbird for long <a href=""http://time.No"" rel=""nofollow"">time.No</a> any issue until now.Last week I was out of town and after I came back and download my emails from the server the program asked me to enter my new password.I had already changed it via my mobile.But unfortunately no matter what I did there is an access <a href=""http://issue.My"" rel=""nofollow"">issue.My</a> password did not accept it.I checked again but other platforms it is working.I have tried many many times to enter my password but it always failed.Unfortunately I could not download my emails since 14th Jan 2026 to my computer.I used special program code from google and only old emails downloaded again.I have checked the server settings and all of them is correct.I prefer to use pop protocol instead of imap.I have tried many things but nothing changed.I have contacted google but they advised me to contact to Thunderbird team.I have cheanged my google password over my phone because of some unauthorized action.I checked the other security details over my google account but all the same,not any <a href=""http://changes.So"" rel=""nofollow"">changes.So</a> I will kindly ask you to help for my issue and show me how to fix it.This is important because I am using that gmail account for my job.Best regards. </p>",ftanyas;,false,false,false,;useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:147.0) Gecko/20100101 Firefox/147.0;os:Windows 11 pro,0,0,0,,,
-1562610,2026-01-27 23:52:36 -0800,2026-01-27 23:52:36 -0800,en-US,thunderbird,emails not arriving,false,,,false,,"",send-and-receive-email,windows-11;thunderbird;send-and-receive-email;,marionmaude,<p>I am not receiving orders sent to our business address. Address for business is info@northeastyarns.com </p>,marionmaude;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36 Edg/143.0.0.0;os:Windows 11",0,0,0,,,
+1562610,2026-01-27 23:52:36 -0800,2026-01-28 00:12:22 -0800,en-US,thunderbird,emails not arriving,false,,,false,,"",send-and-receive-email,windows-11;thunderbird;send-and-receive-email;,marionmaude,<p>I am not receiving orders sent to our business address. Address for business is [edited] @northeastyarns.com </p>,marionmaude;,false,false,false,";useragent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36 Edg/143.0.0.0;os:Windows 11",0,0,0,,,James
