Latest Thunderbird desktop questions: Fri Jan 2 03:24:53 UTC 2026

Author: Automated

.answer_poll_count.txt

@@ -1 +1 @@
-40989
+40990

2025/2025-12-31-2025-12-31-thunderbird-answers-for-questions-desktop.csv

@@ -17,6 +17,7 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1790311,1557783,2025-12-31 02:29:24 -0800,2025-12-31 02:29:24 -0800,<p>Matt I couldn't finish that - but from looking promising yesterday a real problem now. Glenrae </p>,bglenrae,false,0,0
 1790539,1557783,2026-01-01 02:12:48 -0800,2026-01-01 05:19:09 -0800,"<p>It is not solved. Getting worse. No sign of the three Gmail emails and a fourth, a hotmail account cannot be verified for Proton as it relies on verification for the three Gmail emails now cancelled. I downloaded Thunderbird last week and my Gmail emails were downloaded to it and up until 3 days ago they were there and accessible.  I was advised to create a Proton account as my provider which I did. No password was made available for Thunderbird but the one for Proton is [edited]@proton.me - I paid a 2 year subscription. Proton informed me by email my Account was paused. Since then I have no access to Thunderbird and my only other account [edited]@hotmail.com cannot be verified because the three Gmail accounts were its contacts and now are not available for confirmation. It is obvious I have made an error in doing this transfer, but it is imperative I have help as everything and everyone with whom I operate – bank, govt, insurance, etc etc – cannot contact me on the three Gmail accounts that are now closed. (I cannot find personal help from Proton .)  and the other two email accounts transferred are [edited]@gmail.com and [edited]@gmail.com. </p>",bglenrae,false,0,0
 1790633,1557783,2026-01-01 09:24:27 -0800,2026-01-01 09:25:22 -0800,"<blockquote> You mention ""bridge"" and I did try to download it but got the response Page not found and Not availala </blockquote> <p>I did fix the link for item no. 3 ""Download the bridge"" in Matt's to-do list above. So please try again. You won't be able to access your encrypted messages using Thunderbird without the Proton Bridge. </p> <blockquote> Proton informed me by email my Account was paused. </blockquote> <p>I have no experience with Proton, but I think you'll have to address this to Proton directly. </p> <blockquote> Since then I have no access to Thunderbird and my only other account [edited]@hotmail.com cannot be verified because the three Gmail accounts were its contacts and now are not available for confirmation. </blockquote> <p>You can still access your Hotmail, and Gmail accounts via webmail. </p>",christ1,false,0,0
+1790691,1557783,2026-01-01 13:26:15 -0800,2026-01-01 13:26:15 -0800,<p>So grateful for your response Chris1. 1) I have just woken and shall download The Bridge. 2) I may have discovered a way to un-pause. I shall look next (just woken) but the usual emails have not come in as hoped. 3) Proton has answers for questions but only accepted ones and then it is an AI response. No direct access that I can find. 3) Thank you - I was not aware I could use webmail for this purpose. 4) I think there is a lot of sorting out I have to do with my contacts. You and Matt have been a great source of help. </p>,bglenrae,false,0,0
 1790328,1557796,2025-12-31 05:00:26 -0800,2025-12-31 05:00:26 -0800,"<p>Have you tried the msg viewer, downloadable from <a href=""https://www.freeviewer.org/msg/&nbsp;?"" rel=""nofollow"">https://www.freeviewer.org/msg/&nbsp;?</a>  That may fit your need, but it seems unusual (to me) that people are sending msg files. Good luck. </p>",davidsk,false,0,0
 1790336,1557796,2025-12-31 05:11:14 -0800,2025-12-31 05:11:14 -0800,"<em><p>david <a href=""#answer-1790328"" rel=""nofollow"">said</a></p></em> <blockquote>Have you tried the msg viewer, downloadable from <a href=""https://www.freeviewer.org/msg/&nbsp;?"" rel=""nofollow"">https://www.freeviewer.org/msg/&nbsp;?</a>  That may fit your need, but it seems unusual (to me) that people are sending msg files. Good luck. </blockquote> <p>No, I have used this one, and I got stuck. I have very large MSG files, and this way didn't work. But thank you. </p>",divdm84,false,0,0
 1790340,1557796,2025-12-31 05:21:47 -0800,2025-12-31 05:21:47 -0800,<p>Which is the format of your message files? </p>,Mapenzi,false,0,0
@@ -33,6 +34,8 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1790395,1557825,2025-12-31 10:23:46 -0800,2025-12-31 10:23:46 -0800,<p>Google Gmail uses a to step verification. When you try to read emails on your laptop Gmail will send a request to your phone saying a new device is trying to connect to Gmail. You must answer the question on your phone telling that is you trying to connect using a new device. Gmail will then let your laptop read and have access to your Gmail account. This stops people who don't have your phone from reading your emails because on another device. They can't answer the question with out your phone to tell Gmail it is you trying to connect with a new device. I think this is the same with all email systems. So leave your phone on when you connect with a new device so you can tell Gmail it is you trying to connect. It's a pain in the rear end.  Hope this works for you because I had the same problem.  Bye Neil D. </p>,NeilDennisEsq,false,0,0
 1790525,1557830,2026-01-01 00:10:31 -0800,2026-01-01 00:10:31 -0800,"<p>Try R. click Inbox &gt; Properties &gt; click Repair folder button, then R. click Inbox &gt; Compact. </p>",siffemoz,false,0,0
 1790567,1557830,2026-01-01 04:23:47 -0800,2026-01-01 04:23:47 -0800,"<p>Thanks  Ed, that helps somewhat. Messages that have been deleted directly on the Outlook server (using a phone or TB on another PC) but still show in Thunderbird are removed by the Repair Folder process. Messages that have not previously been deleted on the server cannot be deleted in Thunderbird. This problem occurs only on one computer, which suggests it may be a Settings issue. </p>",frank114,false,0,0
+1790757,1557830,2026-01-01 18:54:39 -0800,2026-01-01 18:54:39 -0800,<p>Try the same procedure I mentioned on the Trash folder. </p>,siffemoz,false,0,0
+1790680,1557834,2026-01-01 12:05:40 -0800,2026-01-01 12:05:40 -0800,"<p>I have this issue, too. I see plenty of references to it around the 'net, but no real solutions. I had to resort to stop using Thunderbird's calendar and relying on Google's online calendar. It's disappointing because I <em>would</em> like to get reminders, but not if can't be snoozed and dismissed. </p><p>I still hope to find the cause and solution someday. </p>",rednoise,false,0,0
 1790638,1557836,2026-01-01 09:34:34 -0800,2026-01-01 09:34:34 -0800,"<p>If you are running Windows 7 then you are probably using a very old version of Thunderbird. </p><p>The last version of Thunderbird that can run on Windows 7 is version <strong>115.18.0esr</strong> <strong>Q: </strong>What version are you using&nbsp;? <strong>Q:</strong> Are you talking about an Imap or Pop mail account? </p><p>When you delete or move emails from eg: Inbox - they get 'marked as deleted' and hidden from view. They may reappear in the Trash or whatever folder they were moved to. However, the Inbox still has the original in the mbox file and that file needs to be tidied up/basic housekeeping maintenance to fully remove those emails. </p><p><strong>Q:</strong> do you compact the folder after doing a load of deleting etc&nbsp;? The three folders that proboably need to be compacted on a more regular basis especially after doing a load of deleting are Inbox, Drafts, Junk/Spam </p> <ul><li> Right click on folder and select Compact. </li></ul> <p>Whilst compacting is occuring do not select to use that folder and do not exit thunderbird. </p><p><em>re&nbsp;:the messages go from displaying in bold to displaying as read messages; but them are still displayed.</em> </p><p>Displayed where&nbsp;? Are they still displaying in the Inbox - do they have a strikethrough or displaying in the Trash&nbsp;? When you delete it should go to the server Trash folder. </p> <ul><li> In Account Settings &gt; Server Settings' for the account </li><li> 'When I delete a message' - What have you got selected&nbsp;? </li></ul> <p>IMAP account - select 'Move it to this folder' and select the server Trash folder on account. </p><p><strong>Q:</strong> Is the imap Trash folder set up to get updated? </p> <ul><li> Right click on imap Trash folder and select 'Properties' </li><li> Is this checkbox selected&nbsp;? 'When getting new messages for this account, always check this folder' </li></ul> <p>If no, then select it. </p><p><br> '<em>Q:</em>What Anti-Virus product do you use&nbsp;? Is it allowed to scan every file that gets opened or upload to and from server? That can be a pain and cause all kinds of interference issues. When you eg: delete an email, the mbox file that contains it is accessed, so the file where it's going to be put eg: Trash, in addition there is a load of communication with the server as files get updated to the server.  Have you acessed the Anti-Virus product and set up your Thunderbird profile folders as an exception to not scan&nbsp;? Doing this can improve performance. eg:  C://Users/username/Appdata/Roaming/<strong>Thunderbird</strong> folder </p>",Toad-Hall,false,0,0
 1790434,1557858,2025-12-31 13:07:27 -0800,2025-12-31 13:07:27 -0800,"<p>If you are having trouble downloading, please do so at <a href=""https://www.thunderbird.net/en-US/thunderbird/all/"" rel=""nofollow"">https://www.thunderbird.net/en-US/thunderbird/all/</a>  If you are having trouble installing, please share error messages or whatever you can so people here are aware of your problem. That is, does thunderbird not install? or is it that your email account isn't working? or what? please also share whether you are using Windows, Linux, or Mac. thank you. </p>",davidsk,false,0,0
 1790581,1557858,2026-01-01 05:13:48 -0800,2026-01-01 05:13:48 -0800,"<p>See <a href=""https://support.mozilla.org/en-US/questions/1511753"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1511753</a> </p>",christ1,false,0,0