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| 1 | +--- |
| 2 | +board: mox, omnia, 1.x, shield |
| 3 | +competency: novice |
| 4 | +--- |
| 5 | + |
| 6 | +# Diagnostics |
| 7 | + |
| 8 | +The _Administration → Diagnostics_ reForis page is intended to get the system |
| 9 | +logs and many other important diagnostics objects that can help us to |
| 10 | +investigate and resolve your problems. |
| 11 | + |
| 12 | +!!! important |
| 13 | + If you come across any error and it is possible not to reboot the router, |
| 14 | + please **don’t reboot it** before collecting the logs. All logs are saved in |
| 15 | + the router memory, and they will be erased if you reboot. |
| 16 | + |
| 17 | +If you just rebooted the router, let it gather some data first. Logs from |
| 18 | +a freshly rebooted router, which have been downloaded before the occurrence |
| 19 | +of the error, usually don’t help us to identify the cause of the error. |
| 20 | + |
| 21 | +## How to get information |
| 22 | + |
| 23 | +Various modules can be included in the generated diagnostics report. |
| 24 | +The modules, which are usually the most interesting, are `disk-full`, |
| 25 | +`messages`, `dns`, `installed`, and `network`. If the nature of the problem |
| 26 | +suggests that other modules could also be useful, you can check them. |
| 27 | + |
| 28 | + |
| 29 | + |
| 30 | +Then press the _Generate report_ button. The process may take some time. |
| 31 | +When done, you can press _Download_ to download the report. Multiple reports |
| 32 | +may be available, but they don’t persist over reboots. |
| 33 | + |
| 34 | + |
| 35 | + |
| 36 | +### If you can’t find the diagnostics |
| 37 | + |
| 38 | +In that case, your router is, for some reason, stuck in some old version |
| 39 | +of the Turris OS. That is the first problem to solve: make sure you have |
| 40 | +updates enabled and your internet connection is working. |
| 41 | + |
| 42 | +!!! tip |
| 43 | + For more information about getting support from us, please visit |
| 44 | + the [Troubleshooting → Support](../../support.md) documentation page. |
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