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basics/reforis/diagnostics: Add page about generating diagnostics
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---
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board: mox, omnia, 1.x, shield
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competency: novice
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---
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# Diagnostics
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The _Administration → Diagnostics_ reForis page is intended to get the system
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logs and many other important diagnostics objects that can help us to
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investigate and resolve your problems.
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!!! important
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If you come across any error and it is possible not to reboot the router,
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please **don’t reboot it** before collecting the logs. All logs are saved in
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the router memory, and they will be erased if you reboot.
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If you just rebooted the router, let it gather some data first. Logs from
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a freshly rebooted router, which have been downloaded before the occurrence
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of the error, usually don’t help us to identify the cause of the error.
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## How to get information
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Various modules can be included in the generated diagnostics report.
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The modules, which are usually the most interesting, are `disk-full`,
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`messages`, `dns`, `installed`, and `network`. If the nature of the problem
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suggests that other modules could also be useful, you can check them.
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![Selection of modules](modules.png)
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Then press the _Generate report_ button. The process may take some time.
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When done, you can press _Download_ to download the report. Multiple reports
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may be available, but they don’t persist over reboots.
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![Available reports](reports.png)
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### If you can’t find the diagnostics
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In that case, your router is, for some reason, stuck in some old version
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of the Turris OS. That is the first problem to solve: make sure you have
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updates enabled and your internet connection is working.
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!!! tip
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For more information about getting support from us, please visit
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the [Troubleshooting → Support](../../support.md) documentation page.
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mkdocs.yml

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- Administration:
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- Notifications: "basics/reforis/notifications/reforis-notifications.md"
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- Hostname: "basics/reforis/hostname/hostname.md"
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- Diagnostics: "basics/reforis/diagnostics/diagnostics.md"
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- Factory reset: "basics/reforis/factory-reset/factory-reset.md"
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- Package Management:
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- Updates: "basics/reforis/updates/reforis-updates.md"

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