Fatal Exception: java.lang.RuntimeException - App Crash on Android

[MSetnik]

The app is crashing on Android devices in production. We are not sure why and cannot trigger it in development, but it seems to be connected to the twilio-voice package

Fatal Exception: java.lang.RuntimeException
Unable to start service com.twiliovoicereactnative.VoiceService@461c762 with Intent { act=ACTION_REJECT_CALL flg=0x10000000 cmp=com.X.X/com.twiliovoicereactnative.VoiceService (has extras) }: java.lang.NullPointerException

    Fatal Exception: java.lang.RuntimeException: Unable to start service com.twiliovoicereactnative.VoiceService@461c762 with Intent { act=ACTION_REJECT_CALL flg=0x10000000 cmp=com.wsagency.twiconnect/com.twiliovoicereactnative.VoiceService (has extras) }: java.lang.NullPointerException
       at android.app.ActivityThread.handleServiceArgs(ActivityThread.java:4881)
       at android.app.ActivityThread.-$$Nest$mhandleServiceArgs()
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2267)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loopOnce(Looper.java:211)
       at android.os.Looper.loop(Looper.java:300)
       at android.app.ActivityThread.main(ActivityThread.java:8296)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:559)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:954)
        

       Caused by java.lang.NullPointerException:
       at java.util.Objects.requireNonNull(Objects.java:233)
       at com.twiliovoicereactnative.VoiceService.getCallRecord(VoiceService.java:390)
       at com.twiliovoicereactnative.VoiceService.onStartCommand(VoiceService.java:119)
       at android.app.ActivityThread.handleServiceArgs(ActivityThread.java:4863)
       at android.app.ActivityThread.-$$Nest$mhandleServiceArgs()
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2267)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loopOnce(Looper.java:211)
       at android.os.Looper.loop(Looper.java:300)
       at android.app.ActivityThread.main(ActivityThread.java:8296)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:559)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:954)

Our guess that rejecting a call via notification is triggering crash which should not be the issue.

[upal-factiiv]

any solution so far?

[mhuynh5757]

Hey @upal-factiiv do you have any additional crash logs to supplement the original poster? As much information as possible will help us out, thanks.