Successful Stripe Link transaction not updating order status

[pankti-bodiwala]

Which component is this issue related to?

Umbraco Commerce (Payment Provider - Stripe)

Which Umbraco Commerce version are you using? (Please write the exact version, example: 10.1.0)

v13.2

Bug summary

We're using umbraco v13.8.1 and umbraco commerce v13.2.0. User is making stripe payment using a card, which for some reason fails. This updates the order status to fail/error. Next he is using a stripe link option which goes through successfully. However the order status is not updated to success.

Specifics

We have turned the stripe link option on in stripe

Failed card payment -

Successful payment using stripe link (order was refunded later which is why we see the 'refunded' status) -

Transaction summary from stripe -

I suspect the payment status didn't return success which is why the order didn't get updated.

Steps to reproduce

Step1 - Make a payment with the card that would fail
Step2 - Use Stripe Link for the succesful payment

Expected result / actual result

Expected result - order should be finalised and status should be updated

Actual restult - order is not finalised and status remains 'Error'

Dependencies

No response

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This item has been added to our backlog AB#54675

[mattbrailsford]

Thanks for reporting this.

Just some notes for our own purposes:

1. "Send email when card payments fail" feature is enabled in Stripe (see https://docs.stripe.com/billing/revenue-recovery/customer-emails?locale=en-GB#failed-payment-notifications)
2. Check webhook to ensure Umbraco Commerce endpoint is notified when the payment is successful via the payment link
3. Check this notification updates the Order status from Error to Success
4. Check this triggers the order confirmation emails

[umbracotrd]

Hi @pankti-bodiwala , is the failed order a subscription one or a one time payment product?

[pankti-bodiwala]

Hi @umbracotrd It's a one time payment product.

[umbracotrd]

@pankti-bodiwala : Can you replicate the fail payment using any stripe test cards? I tried several cards but they always fail right at the stripe checkout page, which means Umbraco Commerce doesn't create any error order.

[pankti-bodiwala]

Hi @umbracotrd

No, I can't replicate with the test cards. As you said, it fails the validation and doesn't create an order.
We have this issue on the live site, I used an expired card to replicate.

Hope this helps. Thanks

[umbracotrd]

@pankti-bodiwala :Sorry I can't replicate the issue with the provided steps. I tried failing the payment by cards, Stripe Link and SEPA payment method but can't create any error order. Once the payment goes through successfully, an order with payment status = Captured is created as expected.

Stripe activity

Umbraco commerce order

Can you replicate the issue recently? I saw your transaction summary was from April, maybe Stripe've updated their checkout page.

[umbracotrd]

@pankti-bodiwala : If you can access the live database, try running this script to get the order status code:

select finalizedDate, orderStatusId, orderStatusCode, paymentStatus from umbracoCommerceOrder where orderNumber = '[FILL_THE_ORDER_NUMBER_HERE]'

It will help us know the reason the order get the error status.

[pankti-bodiwala]

Hi @umbracotrd The result of that query is here -

I'll try this again and give you an update soon.

Thanks

[pankti-bodiwala]

Hi @umbracotrd I can replicate the issue with the following steps

Placed an order with the valid card number but with the wrong cvv and expiry date which threw a 'card declined' error

This created an entry in the Order table

Stripe details

In the CMS, I could see the order in the cart, not in the order section as it is not finalized yet.

Next I proceeded with the stripe pay link option which was saved with the correct card details. This could successfully complete the transaction

Order table

stripe details

CMS

Hope this helps. Please let me know in case you need any further info. Thanks

[pankti-bodiwala]

Hi @umbracotrd Could you replicate the issue? Do you need any further information?