Windows agent shows "pipeline status: down" even though the agent is added. I'm using UTMStack v11

[g-sezen]

Hello,
I am using UTMStack v11, and after adding a Windows agent, the Pipeline → Windows Agent Detail page shows Status: down.
However, logs appear to be collected intermittently (or at least partially), so I am not sure whether this is an expected behavior or an issue.

Before opening this ticket, I verified the following:

• The Windows agent is successfully installed.
• The agent is visible in the UTMStack UI.
• Some logs seem to flow, but the pipeline status still remains “down”.

❓ My Question

Is it normal for the pipeline status to show down even when the Windows agent is added?
Or is this an indication of a misconfiguration or service issue?

Any guidance or clarification would be appreciated.

Thank you!