Customer Success & Community (equity only) 1.5% – 2.0%

[silahian]

Who We Are

VisualHFT is an advanced analytics platform purpose-built for high-frequency trading environments. Designed for traders, quants, and financial engineers, we surface deep insights into execution quality, market microstructure, and real-time system performance — down to the microsecond.

As a pre-MVP, pre-revenue startup, we’re turning precision tooling into community momentum. Our next founding hire will transform early adopters into power users and build the ecosystem that carries VisualHFT from private beta to industry staple.

What We’re Looking For

We’re seeking a Head of Customer Success & Community who pairs technical empathy with operational rigor. This is an equity-only, hands-on role focused on:

• Owning customer success from first touch through expansion (Slack/Discord support, onboarding, and proactive health checks).
• Nurturing the open-source community — triaging GitHub issues, reviewing PRs, and hosting monthly contributor sessions.
• Publishing and maintaining founder-authored docs, FAQs, changelogs, and onboarding guides (no heavy copywriting required).
• Running the wait-list and user-acquisition funnel: segmentation, batch invites, email sequences, and KPI dashboards.
• Keeping the website, brand assets, and basic SEO up to date.
• Managing online presence: social media accounts, blog posts, newsletter, and community forum maintenance.

What You Bring

• 3–7 yrs in Customer Success, Support Engineering, or DevRel for developer-facing or fintech tools.

• Fluency with Git/GitHub and enough C#/.NET or scripting to reproduce user issues.

• Proven knack for process: automations (Zapier/Make), lightweight analytics, and SLA dashboards.

• Clear, concise communicator who thrives in remote, async environments.

• Familiarity with market-data APIs or low-latency trading stacks is a plus.
  Bonus Points

• Past stewardship of an OSS community (stars, PR merge metrics, contributor programs).

• Experience hosting webinars, office-hours, or conference workshops for technical audiences.

• Eye for UI polish — comfortable tweaking Tailwind/Figma to keep the site on brand.

What We Offer

• Equity: 1.5%–2.0% equity with a 4-year vesting schedule (1-year cliff)
• Technical Leadership: Core contributor to the logic powering VisualHFT’s analytics engine
• Impact: Your work will be the foundation of VisualHFT’s edge in execution analytics and trading diagnostics
• Flexibility: Fully remote, async-friendly team distributed across time zones
• Vision: Build a toolset that becomes mission-critical to professional traders and quant funds