Stuck at Initializing installer. This may take a few minutes.

[shaun291169]

I have setup the macOS Catalina upgrade tool.

However when the app is pushed out via WSO UEM and runs, I get the following:-

Dwonloading macOS Update
Initializing installer. This may take a few minutes.

However seems to stick here...

Can I confirm this is where the app downloads Catalina (approx 8Gb)?

Thanks
Shaun

[rterakedis]

Adding @pevans00 for comment...

[pevans00]

Shaun - that should be where the download initiates, but you should also receive updates as the download is in progress (every 2% by default). When it's at that state, can you see if the /macOS Install Data/ folder is growing in size? Also, anything show up in the log files under /Library/Application Support/macOSUpdateHelper/?

[shaun291169]

Hi Pete,

Unfortunately I cannot see a /macOS Install Data/ folder so guessing it is not getting as far as downloading the update. I do however have log files under the /Library/Application Support/macOSUpdateHelper/ folder. These are attached
DEPNotifyUpdateLogs.txt
log.txt
macOSUpdateHelperLog.txt

[pevans00]

It looks like it's getting up to the point where it should be executing the startosinstall command (line 289 in the main script). Can you check the running processes to see if you see anything related to "os install" or "osinstall" after this point? I forget the exact name of the process, but it usually takes up a decent % of the CPU; this is what should be downloading the OS into the /macOS Install Data/ folder.

[shaun291169]

Nothing related to osinstall in the Activity Monitor. The "Initializing Installer, this may take a few minutes" message just sat there. I am logged in as a user, not with admin permissions. Does this make a difference?

[pevans00]

It shouldn't make a difference if you're deploying through WS1... and i don't believe it should if you install it manually anyway, but may be worth trying with admin permissions just to see. Can you try running the startosinstall command (line 289 for the command, and line 95 to get the path of startosinstall)

[shaun291169]

The startosinstall command only runs as the root user. I enabled the root user on the macOS device and the startosinstall command does run successfully and download and install the Catalina macOS.

[rterakedis]

@pevans00 / @shaun291169 - you OK for us to close this out for now? If you continue to see issues with the script, let us know.

[erikfortin]

I am trying to use but seems to be stuck logging in. Just sits at the login page on the Excel Addin