Ubuntu is not responsive in vmware workstation pro with open-vm-tools installed

[sagisar1]

Describe the bug

Hello, I don't know if this is an issue with open-vm-tools or with vmware, but I am officially exhausted.
I run Ubuntu 24.04.2 on VMware Workstation pro 17.6.3 on a windows 10 host
all versions of the above software are the most updated versions.

I installed the latest version of open-vm-tools and open-vm-tools-desktop on my ubuntu VM from ubuntu repoistory

the VM freezes generally after I use the VM a little bit, sometimes when I switch to the host to do something, and then go back to the VM.

the most recruiting errors are:

vmx GuestRpcSendTimedOut: message to toolbox-dnd timed out.
vmx Vix: [guestCommands.c:1943]: Error VIX_E_TOOLS_NOT_RUNNING in VMAutomationTranslateGuestRpcError(): VMware Tools are not running in the guest

there is also this entry that shows that the vmware tools are indeed installed
vmx Guest: toolbox: Version: 12.4.5.49651 (build-23787635)

this is not a problem of RAM since i have enough ram, and gave to the VM 6 GB of RAM, graphics drivers in the host are updated to the latest, 3d acceleration is disabled, client side mitigations are disabled, and also I disabled the drag and drop functionallity in case this would help, but it didn't

**Hyper-V is not disabled, this is the last resort I will use although I prefer to not, but I don't understand why it doesn't function well with Hyper-V

Reproduction steps

1. Download and install VMware workstation Pro 17.6.3 (better on windows 10 host)
2. download the Ubuntu 24.04.2 iso image
3. install ubuntu on vmware workstation pro through the iso file
4. after installation of ubuntu, install vmware tools through:
   sudo apt install open-vm-tools open-vm-tools-desktop
5. restart the VM
6. try to switch between guest to host a lot of times, or just wait for it to freeze

note: this may not happen to everyone

Expected behavior

The Ubuntu VM should run without freezing

Additional context

No response

[PaTHml]

Hi @sagisar1 ,
Thank you for reporting the issue.
I have filed an internal bug with the relevant team for this issue.

A few questions to start:

• How many cpu / cores are allocated to the VM?
• Would you mind sharing the complete Windows 10 version (22H2, ...)?

Log collection:

• output of glxinfo
• /var/log/syslog or /var/log/messages
• /var/log/auth.log or /var/log/secure
• output of "journalctl -b"
• ouput of "dmesg"
• vmware.log

Suggestions:
If this were related to a previous vmmouse issue and this version of the kernel is unpatched, you can try to work-around it by attaching a USB controller to the VM and setting 'mouse.vusb.enable=TRUE' in the VM to avoid using vmmouse.

If this reduces the issue, that makes this scenario more likely.

A similar cause could be the VM Guest's power save configuration (disable screen save and sleep mode).
Something along the lines of:
https://askubuntu.com/questions/1346125/disabling-power-saving-features-via-command-line