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02-use-cases/customer_support/agent.py

Lines changed: 8 additions & 8 deletions
Original file line numberDiff line numberDiff line change
@@ -75,11 +75,11 @@
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try:
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test_knowledge = knowledge.search("商品退换策略", top_k=1)
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should_init_knowledge = not (
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len(test_knowledge) >= 0
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and test_knowledge[0].content != ""
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and str(test_knowledge[0].content).__contains__("商品退换策略")
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len(test_knowledge) >= 0
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and test_knowledge[0].content != ""
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and str(test_knowledge[0].content).__contains__("商品退换策略")
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)
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except Exception as e:
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except Exception:
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should_init_knowledge = True
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if should_init_knowledge:
@@ -131,7 +131,7 @@ async def after_agent_execution(callback_context: CallbackContext):
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after_sale_prompt = (
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"""
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"""
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你是一名专业且耐心的在线客服,负责协助客户处理咨询及商品售后服务。可使用内部工具和知识库,但需严格遵守以下准则:
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<指导原则>
@@ -159,14 +159,14 @@ async def after_agent_execution(callback_context: CallbackContext):
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当前登录客户为: {user:customer_id} 。
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"""
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+ "当前时间为:"
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+ datetime.datetime.now().strftime("%Y-%m-%d %H:%M:%S")
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+ "当前时间为:"
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+ datetime.datetime.now().strftime("%Y-%m-%d %H:%M:%S")
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)
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after_sale_agent = Agent(
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name="after_sale_agent",
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model_name=model_name,
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description="售后Agent:根据客户的售后问题,帮助客户处理商品的售后问题(信息查询、商品报修等)",
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description=" 售后Agent:根据客户的售后问题,帮助客户处理商品的售后问题(信息查询、商品报修等)",
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instruction=after_sale_prompt,
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planner=BuiltInPlanner(
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thinking_config=ThinkingConfig(

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