postmortem-template-michael.kehoe.md

Template from: Michael Kehoe

Postmortem Template

Summary

Incident Summary
Incident Number		Incident Severity
Postmortem Date		War-room Required
SRE Lead		Developer Lead
Incident Mgmt Lead		Chaos Eng Preventable
Postmortem Lead		Recording

Postmortem Attendees

Name	Role	In attendence

Incident Timing

Start Time		Incident Detected By(User-reported/ Ad-hoc monitoring/ Alerting system)
Detection Time		Time to Detect (TTD)
Mitigation Time		Time to Mitigate (TTM)
Resolution Time		Time to Resolve (TTR)

Incident Timeline

Date/Time	Who/What	Action/ Impact

Impact

End User Impact

Infrastructure Impact

Productivity Impact

What caused the incident?

Trigger(s)

Process Breakdown(s)

Root Cause(s)

Mitigation & Resolution

Open Questions

Person	Question/ Answer
Q (who): A (who):
Q (who): A (who):
Q (who): A (who):

Lessons Learnt

What went well

What went badly

Where did we get lucky

Action Items & Followups

Action Item	Type (Mitigate/ Prevent/ Process/ Other)	Who	Priority	Bug #	Due Date

Supporting Documents