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5 | 5 | "errors_ariaMessageRetrying": "We are having some trouble sending your message but are still trying", |
6 | 6 | "errors_ariaMessageFailed": "Your message failed to be sent", |
7 | 7 | "errors_noAgentsAvailable": "No agents are available.", |
| 8 | + "errors_connectingToAgent": "I'm sorry. Something went wrong and I cannot connect you to an agent right now.", |
8 | 9 | "errors_busy": "I'm sorry, but I can’t help you right now. I'm answering questions from lots of people at the moment. Please try again later.", |
9 | 10 | "input_placeholder": "Type something...", |
10 | 11 | "input_buttonLabel": "Click to send message", |
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49 | 50 | "agent_ariaAgentConnected": "This agent is connected", |
50 | 51 | "agent_ariaAgentNotConnected": "This agent is not connected", |
51 | 52 | "agent_youEndedChat": "You ended the conversation", |
| 53 | + "agent_disconnected": "Something went wrong and your connection to the service desk agent was lost. Please check your internet connection and try again", |
| 54 | + "agent_reconnected": "The agent has reconnected", |
| 55 | + "agent_agentLeftChat": "{personName} left the conversation", |
| 56 | + "agent_agentLeftChatNoName": "The live agent left the conversation", |
52 | 57 | "agent_agentEndedChat": "{personName} ended the conversation", |
53 | 58 | "agent_agentEndedChatNoName": "The live agent ended the conversation", |
54 | 59 | "agent_transferring": "You are being transferred to {personName}", |
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