Problem with major upgrade.

[IRQG]

Hello,
I'm having I problem when doing a major upgrade of a product. Problem occurs when old bundle is uninstalling. According to logs there are two cases of old bundle failure. Below are the logs

First case
[0D2C:1CCC][2024-01-12T12:02:10]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19045: Service Pack 0), path: C:\ProgramData\Package Cache{434f91ec-e797-4d0d-8b6a-a472c433f178}\ProductSetup.exe
[0D2C:1CCC][2024-01-12T12:02:10]i000: Initializing string variable 'ProductInstallationPath' to value '[InstallFolder]'
[0D2C:1CCC][2024-01-12T12:02:10]i000: Initializing string variable 'OriginalSourceDirectory' to value '[WixBundleOriginalSourceFolder]'
[0D2C:1CCC][2024-01-12T12:02:10]i000: Initializing string variable 'ProductLicenseRegistryKeyName' to value ''
[0D2C:1CCC][2024-01-12T12:02:10]i000: Initializing string variable 'ProductLicenseTypeRegistryKeyValue' to value ''
[0D2C:1CCC][2024-01-12T12:02:10]i000: Initializing string variable 'ProductExeRegistryKeyName' to value ''
[0D2C:1CCC][2024-01-12T12:02:10]i003: This bundle is being run by a related bundle as type 'Upgrade'.
[0D2C:1CCC][2024-01-12T12:02:10]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache{434f91ec-e797-4d0d-8b6a-a472c433f178}\ProductSetup.exe" -burn.filehandle.attached=556 -burn.filehandle.self=576 -uninstall -quiet -burn.related.upgrade -burn.ancestors={a7334786-908b-494d-aef4-ceff6570ed0b} -burn.filehandle.self=1084 -burn.embedded BurnPipe.{8557EE6E-9FBE-46ED-8EC2-9E5E54D75A40} {8900A224-0F2F-4E34-AB03-0A0DB027E6C0} 10236'
[0D2C:1CCC][2024-01-12T12:02:10]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\admin\AppData\Local\Temp\Product_20240112120210.log'
[0D2C:1CCC][2024-01-12T12:02:10]i000: Setting string variable 'WixBundleManufacturer' to value 'Company'
[0D2C:1CCC][2024-01-12T12:02:10]i000: Loading managed bootstrapper application.
[0D2C:1CCC][2024-01-12T12:02:10]i000: Creating BA thread to run asynchronously.
[0D2C:2178][2024-01-12T12:02:10]i000: *** ** *** Detection started
[0D2C:1CCC][2024-01-12T12:02:10]i100: Detect begin, 4 packages
[0D2C:2178][2024-01-12T12:02:10]i000: *** ** *** Final cleaning.
[0D2C:1CCC][2024-01-12T12:02:10]i000: Setting string variable 'NETFRAMEWORK45' to value '533325'
[0D2C:1CCC][2024-01-12T12:02:10]i102: Detected related bundle: {a7334786-908b-494d-aef4-ceff6570ed0b}, type: Upgrade, scope: PerMachine, version: 1.0.2.0, operation: None
[0D2C:1CCC][2024-01-12T12:02:10]i000: *** ** *** Related bundle detected display: Embedded, command action: Uninstall, command relation
[0D2C:1CCC][2024-01-12T12:02:10]i052: Condition '(NETFRAMEWORK45 >= 394802) OR (NETFRAMEWORK45 >= 394806)' evaluates to true.
[0D2C:1CCC][2024-01-12T12:02:10]i103: Detected related package: {46686EF7-0069-4E5F-B553-0A22AA81E5D6}, scope: PerMachine, version: 1.0.2.0, language: 0 operation: Downgrade
[0D2C:1CCC][2024-01-12T12:02:10]i000: *** ** *** Detecting msi package Product
[0D2C:1CCC][2024-01-12T12:02:10]i000: *** ** *** Existing Product version 1.0.2.0, new version 1.0.1.0
[0D2C:1CCC][2024-01-12T12:02:10]i101: Detected package: NetFx461Redist, state: Present, cached: None
[0D2C:1CCC][2024-01-12T12:02:10]i101: Detected package: x86Drivers, state: Absent, cached: None
[0D2C:1CCC][2024-01-12T12:02:10]i101: Detected package: x64Drivers, state: Present, cached: Complete
[0D2C:1CCC][2024-01-12T12:02:10]i101: Detected package: Product, state: Obsolete, cached: Complete
[0D2C:1CCC][2024-01-12T12:02:10]i199: Detect complete, result: 0x0
[0D2C:1CCC][2024-01-12T12:02:10]i200: Plan begin, 4 packages, action: Uninstall
[0D2C:1CCC][2024-01-12T12:02:10]i214: Plan skipped related bundle: {a7334786-908b-494d-aef4-ceff6570ed0b}, type: Upgrade, because it was previously scheduled.
[0D2C:1CCC][2024-01-12T12:02:10]w327: Will not uninstall package: x64Drivers, found dependents: 1
[0D2C:1CCC][2024-01-12T12:02:10]w328: Found dependent: {a7334786-908b-494d-aef4-ceff6570ed0b}, name: Product
[0D2C:1CCC][2024-01-12T12:02:10]w321: Skipping dependency registration on package with no dependency providers: NetFx461Redist
[0D2C:1CCC][2024-01-12T12:02:10]i207: Planned related bundle: {a7334786-908b-494d-aef4-ceff6570ed0b}, type: Upgrade, default requested: None, ba requested: None, execute: None, rollback: None, dependency: None
[0D2C:1CCC][2024-01-12T12:02:10]i201: Planned package: Product, state: Obsolete, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[0D2C:1CCC][2024-01-12T12:02:10]i201: Planned package: x64Drivers, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[0D2C:1CCC][2024-01-12T12:02:10]i201: Planned package: x86Drivers, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[0D2C:1CCC][2024-01-12T12:02:10]i201: Planned package: NetFx461Redist, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0D2C:1CCC][2024-01-12T12:02:10]i299: Plan complete, result: 0x0
[0D2C:1CCC][2024-01-12T12:02:10]i300: Apply begin
[0D2C:1CCC][2024-01-12T12:02:10]i000: Setting string variable 'ProductLicenseRegistryKeyName' to value 'LicenseType'
[0D2C:1CCC][2024-01-12T12:02:10]i000: Setting string variable 'ProductLicenseTypeRegistryKeyValue' to value 'None'
[0D2C:1CCC][2024-01-12T12:02:10]i000: Setting string variable 'ProductExeRegistryKeyName' to value 'ProductExe'
[0D2C:1CCC][2024-01-12T12:02:10]i000: Unsetting variable 'ProductInstallationPath'
[0D2C:1CCC][2024-01-12T12:02:10]i010: Launching elevated engine process.
[0D2C:1CCC][2024-01-12T12:02:10]i011: Launched elevated engine process.
[0D2C:1CCC][2024-01-12T12:02:12]i012: Connected to elevated engine.

and log from Setup__Failed log
[2538:0F88][2024-01-12T12:02:10]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19045: Service Pack 0), path: C:\ProgramData\Package Cache{434f91ec-e797-4d0d-8b6a-a472c433f178}\ProductSetup.exe
[2538:0F88][2024-01-12T12:02:10]i000: Initializing string variable 'ProductInstallationPath' to value '[InstallFolder]'
[2538:0F88][2024-01-12T12:02:10]i000: Initializing string variable 'OriginalSourceDirectory' to value '[WixBundleOriginalSourceFolder]'
[2538:0F88][2024-01-12T12:02:10]i000: Initializing string variable 'ProductLicenseRegistryKeyName' to value ''
[2538:0F88][2024-01-12T12:02:10]i000: Initializing string variable 'ProductLicenseTypeRegistryKeyValue' to value ''
[2538:0F88][2024-01-12T12:02:10]i000: Initializing string variable 'ProductExeRegistryKeyName' to value ''
[2538:0F88][2024-01-12T12:02:10]i009: Command Line: '-q -burn.elevated BurnPipe.{7DF7994C-17A5-4920-B657-A31BC287D236} {EA774A2F-50C0-4E68-9B49-0A1B962D9774} 3372'
[2538:0F88][2024-01-12T12:02:12]e000: Error 0x800700e8: Failed to pump messages from parent process.
[2538:0F88][2024-01-12T12:02:12]i420: Resuming automatic updates.
[2538:0F88][2024-01-12T12:02:12]i421: Resumed automatic updates.
[2538:0F88][2024-01-12T12:02:12]e000: Error 0x800700e8: Failed to run per-machine mode.

Second case
[1804:1ECC][2024-01-17T10:33:04]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19045: Service Pack 0), path: C:\ProgramData\Package Cache{a7334786-908b-494d-aef4-ceff6570ed0b}\ProductSetup.exe
[1804:1ECC][2024-01-17T10:33:04]i000: Initializing string variable 'ProductInstallationPath' to value '[InstallFolder]'
[1804:1ECC][2024-01-17T10:33:04]i000: Initializing string variable 'OriginalSourceDirectory' to value '[WixBundleOriginalSourceFolder]'
[1804:1ECC][2024-01-17T10:33:04]i000: Initializing string variable 'ProductLicenseRegistryKeyName' to value ''
[1804:1ECC][2024-01-17T10:33:04]i000: Initializing string variable 'ProductLicenseTypeRegistryKeyValue' to value ''
[1804:1ECC][2024-01-17T10:33:04]i000: Initializing string variable 'ProductExeRegistryKeyName' to value ''
[1804:1ECC][2024-01-17T10:33:04]i003: This bundle is being run by a related bundle as type 'Upgrade'.
[1804:1ECC][2024-01-17T10:33:04]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache{a7334786-908b-494d-aef4-ceff6570ed0b}\ProductSetup.exe" -burn.filehandle.attached=548 -burn.filehandle.self=556 -uninstall -quiet -burn.related.upgrade -burn.ancestors={0f2df46a-e7ab-4e1c-93e7-9e61feaf1143} -burn.filehandle.self=1072 -burn.embedded BurnPipe.{F99B54C7-5AFE-4ADF-810E-9F9C135B6F66} {4D025B90-DE06-4EBD-AEE8-F7BF6F3C7786} 4008'
[1804:1ECC][2024-01-17T10:33:04]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\MROTHB~1\AppData\Local\Temp\Product_20240117103304.log'
[1804:1ECC][2024-01-17T10:33:04]i000: Setting string variable 'WixBundleManufacturer' to value 'Company'
[1804:1ECC][2024-01-17T10:33:04]i000: Loading managed bootstrapper application.
[1804:1ECC][2024-01-17T10:33:04]i000: Creating BA thread to run asynchronously.
[1804:1ECC][2024-01-17T10:33:04]i100: Detect begin, 4 packages
[1804:1BF0][2024-01-17T10:33:04]i000: *** ** *** Detection started
[1804:1BF0][2024-01-17T10:33:04]i000: Setting string variable 'OriginalSourceDirectory' to value 'C:\Users\mrothbard\Desktop'
[1804:1BF0][2024-01-17T10:33:04]i000: *** ** *** Final cleaning.
[1804:1ECC][2024-01-17T10:33:04]i000: Setting string variable 'NETFRAMEWORK45' to value '533325'
[1804:1ECC][2024-01-17T10:33:04]i102: Detected related bundle: {0f2df46a-e7ab-4e1c-93e7-9e61feaf1143}, type: Upgrade, scope: PerMachine, version: 1.0.5.0, operation: None
[1804:1ECC][2024-01-17T10:33:04]i000: *** ** *** Related bundle detected display: Embedded, command action: Uninstall, command relation
[1804:1ECC][2024-01-17T10:33:04]i052: Condition '(NETFRAMEWORK45 >= 394802) OR (NETFRAMEWORK45 >= 394806)' evaluates to true.
[1804:1ECC][2024-01-17T10:33:04]i103: Detected related package: {6AB9E35E-EACE-4B31-A047-77D1A600331A}, scope: PerMachine, version: 1.0.5.0, language: 0 operation: Downgrade
[1804:1ECC][2024-01-17T10:33:04]i000: *** ** *** Detecting msi package Product
[1804:1ECC][2024-01-17T10:33:04]i000: *** ** *** Existing Product version 1.0.5.0, new version 1.0.2.0
[1804:1ECC][2024-01-17T10:33:04]i101: Detected package: NetFx461Redist, state: Present, cached: None
[1804:1ECC][2024-01-17T10:33:04]i101: Detected package: x86Drivers, state: Absent, cached: None
[1804:1ECC][2024-01-17T10:33:04]i101: Detected package: x64Drivers, state: Present, cached: Complete
[1804:1ECC][2024-01-17T10:33:04]i101: Detected package: Product, state: Obsolete, cached: Complete
[1804:1ECC][2024-01-17T10:33:04]i199: Detect complete, result: 0x0
[1804:1ECC][2024-01-17T10:33:04]i200: Plan begin, 4 packages, action: Uninstall
[1804:1ECC][2024-01-17T10:33:04]i214: Plan skipped related bundle: {0f2df46a-e7ab-4e1c-93e7-9e61feaf1143}, type: Upgrade, because it was previously scheduled.
[1804:1ECC][2024-01-17T10:33:04]w327: Will not uninstall package: x64Drivers, found dependents: 1
[1804:1ECC][2024-01-17T10:33:04]w328: Found dependent: {0f2df46a-e7ab-4e1c-93e7-9e61feaf1143}, name: Product
[1804:1ECC][2024-01-17T10:33:04]w321: Skipping dependency registration on package with no dependency providers: NetFx461Redist
[1804:1ECC][2024-01-17T10:33:04]i207: Planned related bundle: {0f2df46a-e7ab-4e1c-93e7-9e61feaf1143}, type: Upgrade, default requested: None, ba requested: None, execute: None, rollback: None, dependency: None
[1804:1ECC][2024-01-17T10:33:04]i201: Planned package: Product, state: Obsolete, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[1804:1ECC][2024-01-17T10:33:04]i201: Planned package: x64Drivers, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[1804:1ECC][2024-01-17T10:33:04]i201: Planned package: x86Drivers, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[1804:1ECC][2024-01-17T10:33:04]i201: Planned package: NetFx461Redist, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1804:1ECC][2024-01-17T10:33:04]i299: Plan complete, result: 0x0
[1804:1ECC][2024-01-17T10:33:04]i300: Apply begin
[1804:1ECC][2024-01-17T10:33:04]i000: Setting string variable 'ProductLicenseRegistryKeyName' to value 'LicenseType'
[1804:1ECC][2024-01-17T10:33:04]i000: Setting string variable 'ProductLicenseTypeRegistryKeyValue' to value 'None'
[1804:1ECC][2024-01-17T10:33:04]i000: Setting string variable 'ProductExeRegistryKeyName' to value 'ProductExe'
[1804:1ECC][2024-01-17T10:33:04]i000: Setting string variable 'ProductInstallationPath' to value 'C:\Program Files (x86)\Company'
[1804:1ECC][2024-01-17T10:33:04]i010: Launching elevated engine process.
[1804:1ECC][2024-01-17T10:33:04]i011: Launched elevated engine process.

and corresponding Setup__Failed log
[1B40:0BBC][2024-01-17T10:33:04]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19045: Service Pack 0), path: C:\ProgramData\Package Cache{a7334786-908b-494d-aef4-ceff6570ed0b}\ProductSetup.exe
[1B40:0BBC][2024-01-17T10:33:04]i000: Initializing string variable 'ProductInstallationPath' to value '[InstallFolder]'
[1B40:0BBC][2024-01-17T10:33:04]i000: Initializing string variable 'OriginalSourceDirectory' to value '[WixBundleOriginalSourceFolder]'
[1B40:0BBC][2024-01-17T10:33:04]i000: Initializing string variable 'ProductLicenseRegistryKeyName' to value ''
[1B40:0BBC][2024-01-17T10:33:04]i000: Initializing string variable 'ProductLicenseTypeRegistryKeyValue' to value ''
[1B40:0BBC][2024-01-17T10:33:04]i000: Initializing string variable 'ProductExeRegistryKeyName' to value ''
[1B40:0BBC][2024-01-17T10:33:04]i009: Command Line: '-q -burn.elevated BurnPipe.{4DAD7094-F08F-4CC0-BD56-0379AA563DE8} {73FBE770-11CD-4369-84C7-653330A41BF4} 6148'
[1B40:0BBC][2024-01-17T10:33:46]e000: Error 0x8007006d: Failed to read size of verification secret from parent pipe.
[1B40:0BBC][2024-01-17T10:33:46]e000: Error 0x8007006d: Failed to verify parent pipe: \.\pipe\BurnPipe.{4DAD7094-F08F-4CC0-BD56-0379AA563DE8}.Cache
[1B40:0BBC][2024-01-17T10:33:46]e000: Error 0x8007006d: Failed to connect to unelevated process.
[1B40:0BBC][2024-01-17T10:33:46]e000: Error 0x8007006d: Failed to run per-machine mode.

Do someone has any idea what may be the cause?

[robmen]

Something is preventing the elevated burn process from starting. You might try debugging it.

[IRQG]

Hi,
thanks for response. Can you give me some hint how can I debug this on a remote machine? How can I attach to this Setup.exe process which is called elevated? Will vs remote debugger be sufficient? Does Wix bundle 3.11.2 has some verbose logging that I can enable?
Btw, I checked this scenario on vm and in windows sandbox. Both worked as described. But when in sandbox I run upgrade version with -v /xlog magic happens and it works properly.

[IRQG]

I found the cause of my problems. It was a mutex, which I used to block another instance from being started. After it was removed upgrade works as expected.