Failed to uninstall the old version and can not install the new one

[WTGLouisZhou]

Hey guys:

I am using wix4 to build my package, One bundle and two msi(all for peruser). most of time they worked well. but on some user's computer, failed to uninstall the old version when doing upgrade. This is part of log
[6190:ADF8][2024-04-22T16:17:10]i000: ApplicationBootstrapper: ErrorCode:1714 Data:System.Collections.ObjectModel.ReadOnlyCollection1[System.String] ErrorMessage:The older version of CargoWise Experimental Web Version cannot be removed. Contact your technical support group. `

I cannot find my app in Installed Apps.
but I did see the installer information under registry :Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData

I could find the cached file by windows under C:\Windows\Installer

What I tried to do is to use msiexec /x xxxx.msi to uninstall it.
This succeed for one msix .but It did not work for the other one. It just popped up a message.

It would try to find the cached file I think maybe by wix to do the uninstallation, but this file no longer exist. I guess it would be deleted at the beginning of the uninstallation.

[WTGLouisZhou]

When I tried to create that cached folder under Appdata\local\package, and copy and rename the cached msi to that folder, and then I use msiexec /x to do it again.
I got