Refactoring

Author: sadilchamishka

en/includes/guides/user-self-service/manage-approvals.md

@@ -9,8 +9,8 @@ This page displays all approval requests that you are eligible to act on.
 Each approval request can be in one of the following states:
 
 - **Ready**: The approval request is available for assignment. You can either approve it immediately or reserve it for review later.
-- **Reserved**: You have assigned yourself this approval for review. Other approvers cannot act on it until you unassign it.
-- **Blocked**: Another approver has already reserved this request, so you cannot act on it.
+- **Reserved**: You have assigned yourself this approval for review. Other approvers can't act on it until you unassign it.
+- **Blocked**: Another approver has already reserved this request, so you can't act on it.
 - **Approved**: You have approved the request.
 - **Rejected**: You have rejected the request.
 

en/includes/guides/workflows/index.md

@@ -3,14 +3,14 @@ The new workflow framework supports long-running approval workflows for critical
 Workflows are a series of steps that are required to complete a selected operation in the {{ product_name }}. These workflows
 should be configured by the administrators by defining the steps and the approvers involved in each step.
 
-This new implementation enables organizations to design multi-step approval processes, where approvers can be assigned 
-based on roles or users, reflecting their permission levels and responsibilities. Administrators can configure these 
+This new implementation enables organizations to design multi-step approval processes, where approvers can be assigned
+based on roles or users, reflecting their permission levels and responsibilities. Administrators can configure these
 workflows through the Console, while approvers can review and act on approval requests seamlessly from the My Account portal.
 
 {% if product_name == "WSO2 Identity Server" %}
 !!! note "Legacy BPS-based workflow connector"
     {{ product_name }} previously used a BPS (Business Process Server)-based approval workflow implementation. This implementation is still available as an [external connector](https://store.wso2.com/connector/identity-workflow-impl-bps){:target="_blank"}.
-    
+
     **Key differences:**
 
     - The new workflow feature and the BPS-based implementation run independently.
@@ -23,8 +23,8 @@ workflows through the Console, while approvers can review and act on approval re
 Approval-based workflow capabilities are available for organizations as well.
 
 !!! note
-    Workflows support user creation and role creation in organizations. However, they do not support the following sharing operations:
-    
+    Workflows support user creation and role creation in organizations. However, they don't support the following sharing operations:
+
     - User sharing
     - Role sharing
-    - Inviting parent users
+    - Inviting parent users

en/includes/guides/workflows/workflow-requests.md

@@ -1,4 +1,4 @@
-The Workflow requests page is located under the workflows section. It gives administrators full visibility into every workflow approval request. 
+The Workflow requests page is located under the workflows section. It gives administrators full visibility into every workflow approval request.
 Administrators can use it to check progress, and detect bottlenecks.
 
 ![Workflow request page]({{base_path}}/assets/img/guides/workflows/workflow-requests.png){: width="800" style="display: block; margin: 0; border: 0.3px solid lightgrey;"}
@@ -25,6 +25,6 @@ To view the details of a workflow request, you can click on the request in the l
 
 ### Abort workflow request
 
-You can abort a workflow request that is pending approval.
+You can abort a workflow request that's pending approval.
 
 ![Abort workflow request]({{base_path}}/assets/img/guides/workflows/workflow-request-abort.png){: width="800" style="display: block; margin: 0; border: 0.3px solid lightgrey;"}