Adding extensions dont appear to be loading (oxidized-web)

[andybnscale]

• I have read and understood docs/Issues.md.

Describe the bug
New clean install, added local user and all configuration is done under the oxidized user account.
/opt/oxidized/.config/oxidized/config
Inside this, enabled oxidized-web however this doesn't appear to be being honoured by oxidized, in debug no output relating to extensions.

extensions:
  oxidized-web:
    load: true
    port: 8880
    listen: 0.0.0.0
    url_prefix: prod

To Reproduce
default install, configuration with:

extensions:
  oxidized-web:
    load: true
    port: 8880
    listen: 0.0.0.0
    url_prefix: prod

Expected behavior
Extension enabled and port listening.

Configuration

extensions:
  oxidized-web:
    load: true
    port: 8880
    listen: 0.0.0.0
    url_prefix: prod

Logs

oxidized@app42:~$ oxidized -d
I, [2026-01-13T11:04:00.068283 #3866466]  INFO -- : Oxidized starting, running as pid 3866466
I, [2026-01-13T11:04:00.068629 #3866466]  INFO -- : lib/oxidized/nodes.rb: Loading nodes
D, [2026-01-13T11:04:00.068695 #3866466] DEBUG -- : resolving DNS for swi70...
D, [2026-01-13T11:04:00.068713 #3866466] DEBUG -- : IPADDR up
D, [2026-01-13T11:04:00.068925 #3866466] DEBUG -- : node.rb: resolving node key 'model', with passed global value of '' and node value 'sros'
D, [2026-01-13T11:04:00.068951 #3866466] DEBUG -- : node.rb: setting node key 'model' to value 'junos' from global
D, [2026-01-13T11:04:00.068971 #3866466] DEBUG -- : node.rb: returning node key 'model' with value 'sros'
D, [2026-01-13T11:04:00.068984 #3866466] DEBUG -- : lib/oxidized/node.rb: Loading model "sros"
D, [2026-01-13T11:04:00.069515 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added all to the commands list
D, [2026-01-13T11:04:00.069543 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added show bof to the commands list
D, [2026-01-13T11:04:00.069552 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added show system information to the commands list
D, [2026-01-13T11:04:00.069571 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added show card state to the commands list
D, [2026-01-13T11:04:00.069578 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added show chassis to the commands list
D, [2026-01-13T11:04:00.069584 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added file type bootlog.txt to the commands list
D, [2026-01-13T11:04:00.069599 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added show debug to the commands list
D, [2026-01-13T11:04:00.069611 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added file type config.dbg to the commands list
D, [2026-01-13T11:04:00.069617 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added admin display-config index
 to the commands list
D, [2026-01-13T11:04:00.069627 #3866466] DEBUG -- : lib/oxidized/model/model.rb Added admin display-config
 to the commands list
D, [2026-01-13T11:04:00.069770 #3866466] DEBUG -- : node.rb: resolving node key 'input', with passed global value of 'ssh, telnet' and node value ''
D, [2026-01-13T11:04:00.069793 #3866466] DEBUG -- : node.rb: returning node key 'input' with value 'ssh, telnet'
D, [2026-01-13T11:04:00.129981 #3866466] DEBUG -- : node.rb: resolving node key 'output', with passed global value of 'git' and node value ''
D, [2026-01-13T11:04:00.130027 #3866466] DEBUG -- : node.rb: returning node key 'output' with value 'git'
D, [2026-01-13T11:04:00.142864 #3866466] DEBUG -- : node.rb: resolving node key 'username', with passed global value of '' and node value ''
D, [2026-01-13T11:04:00.142898 #3866466] DEBUG -- : node.rb: setting node key 'username' to value 'XXUSER' from global
D, [2026-01-13T11:04:00.142921 #3866466] DEBUG -- : node.rb: returning node key 'username' with value 'XXUSER'
D, [2026-01-13T11:04:00.142934 #3866466] DEBUG -- : node.rb: resolving node key 'password', with passed global value of '' and node value ''
D, [2026-01-13T11:04:00.142943 #3866466] DEBUG -- : node.rb: setting node key 'password' to value 'XXPASS' from global
D, [2026-01-13T11:04:00.142954 #3866466] DEBUG -- : node.rb: returning node key 'password' with value 'XXPASS'
I, [2026-01-13T11:04:00.142993 #3866466]  INFO -- : lib/oxidized/nodes.rb: Loaded 1 nodes
D, [2026-01-13T11:04:00.347939 #3866466] DEBUG -- : lib/oxidized/core.rb: Starting the worker...
D, [2026-01-13T11:04:00.347999 #3866466] DEBUG -- : lib/oxidized/worker.rb: Jobs running: 0 of 1 - ended: 0 of 1
D, [2026-01-13T11:04:00.348076 #3866466] DEBUG -- : lib/oxidized/worker.rb: Added /swi70 to the job queue
D, [2026-01-13T11:04:00.348105 #3866466] DEBUG -- : lib/oxidized/worker.rb: 1 jobs running in parallel
D, [2026-01-13T11:04:00.349198 #3866466] DEBUG -- : lib/oxidized/job.rb: Starting fetching process for swi70 at 2026-01-13 11:04:00 UTC
D, [2026-01-13T11:04:00.349727 #3866466] DEBUG -- : lib/oxidized/input/ssh.rb: Connecting to swi70
D, [2026-01-13T11:04:00.350953 #3866466] DEBUG -- : AUTH METHODS::["none", "publickey", "password"]
Puma starting in single mode...
* Version 3.11.4 (ruby 3.0.2-p107), codename: Love Song
* Min threads: 0, max threads: 16
* Environment: development
* Listening on tcp://127.0.0.1:8888
Use Ctrl-C to stop
D, [2026-01-13T11:04:01.349282 #3866466] DEBUG -- : lib/oxidized/worker.rb: 1 jobs running in parallel
D, [2026-01-13T11:04:02.350489 #3866466] DEBUG -- : lib/oxidized/worker.rb: 1 jobs running in parallel
D, [2026-01-13T11:04:03.351690 #3866466] DEBUG -- : lib/oxidized/worker.rb: 1 jobs running in parallel
D, [2026-01-13T11:04:04.352917 #3866466] DEBUG -- : lib/oxidized/worker.rb: 1 jobs running in parallel
^C- Gracefully stopping, waiting for requests to finish

Running environment (please complete the following information):

• OS: Ubuntu 22.04.5 LTS
• oxidized version: 0.30.1
• oxidized-web version: oxidized-web-0.13.1

[robertcheramy]

https://github.com/ytti/oxidized/blob/master/docs/Issues.md#use-the-latest-version

[andybnscale]

Thanks, however it appears development has jumped forward without allowing distro's GEM collections from catching up.
I'm now in a catch22 on a prod system that I cannot update to oxidized 0.35.0 as it's not in the GEM repo for Ubuntu 22.04.5 LTS.

Building from source is not an option as there is now a requirement for ruby >= 3.1 which also isn't available in Ubuntu repo (Snap isn't an option as that also doesn't include the build environments).
So for now this appears to be an issue that you cannot update to latest and use the web gui?

:/usr/src/oxidized# gem install bundler
Successfully installed bundler-2.5.23
Parsing documentation for bundler-2.5.23
Done installing documentation for bundler after 0 seconds
1 gem installed
:/usr/src/oxidized# rake install
oxidized 0.35.0 built to pkg/oxidized-0.35.0.gem.
rake aborted!
Running `gem install /usr/src/oxidized/pkg/oxidized-0.35.0.gem` failed with the following output:

ERROR:  Error installing /usr/src/oxidized/pkg/oxidized-0.35.0.gem:
        oxidized-0.35.0 requires Ruby version >= 3.1. The current ruby version is 3.0.2.107.

[robertcheramy]

I've understood the issue with ruby 3.0 in Ubuntu 22.04 LTS, and I'll reconsider #3688, including the possibility of reintroducing support for 3.0 if it doesn't hurt.

What I can't do is support older Oxidized versions. I simply don't have ressources for this.

[grayfox627]

Thanks, however it appears development has jumped forward without allowing distro's GEM collections from catching up. I'm now in a catch22 on a prod system that I cannot update to oxidized 0.35.0 as it's not in the GEM repo for Ubuntu 22.04.5 LTS.

Building from source is not an option as there is now a requirement for ruby >= 3.1 which also isn't available in Ubuntu repo (Snap isn't an option as that also doesn't include the build environments). So for now this appears to be an issue that you cannot update to latest and use the web gui?

:/usr/src/oxidized# gem install bundler
Successfully installed bundler-2.5.23
Parsing documentation for bundler-2.5.23
Done installing documentation for bundler after 0 seconds
1 gem installed
:/usr/src/oxidized# rake install
oxidized 0.35.0 built to pkg/oxidized-0.35.0.gem.
rake aborted!
Running `gem install /usr/src/oxidized/pkg/oxidized-0.35.0.gem` failed with the following output:

ERROR:  Error installing /usr/src/oxidized/pkg/oxidized-0.35.0.gem:
        oxidized-0.35.0 requires Ruby version >= 3.1. The current ruby version is 3.0.2.107.

Here's the steps to install latest ruby version on Ubuntu, I have the latest version of Oxidized working with the extension method

`This is all done using Oxidized user account

git clone https://github.com/rbenv/rbenv.git ~/.rbenv
cd ~/.rbenv && src/configure && make -C src

echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc
echo 'eval "$(rbenv init -)"' >> ~/.bashrc
source ~/.bashrc

git clone https://github.com/rbenv/ruby-build.git ~/.rbenv/plugins/ruby-build

rbenv install 3.2.2
rbenv global 3.2.2
ruby -v`

[robertcheramy]

Oxidized 0.36.0 will support Ruby 3.0 again, master already does.

[carbinefreak]

This is still broken on oxidized 0.36.0 and web 0.18.1. You can reproduce it by installing oxidized first, then installing web. Its not reproducible if you directly install web and have it pull in all the dependencies.

[robertcheramy]

When I read your output, I see that oxidized-web is being started (old oxidized version):

Puma starting in single mode...
* Version 3.11.4 (ruby 3.0.2-p107), codename: Love Song
* Min threads: 0, max threads: 16
* Environment: development
* Listening on tcp://127.0.0.1:8888
Use Ctrl-C to stop

Can you look into your logs now, it should look like:

2026-04-01 07:23:25.963231 I [4479:1240] Oxidized::CLI -- Oxidized starting, running as pid 4479
2026-04-01 07:23:26.004840 I [4479:1240] Oxidized::Nodes -- Loading nodes
2026-04-01 07:23:26.102382 I [4479:1240] Oxidized::Nodes -- Loaded 8 nodes
2026-04-01 07:23:26.321758 I [4479:2160] Oxidized::API::Web -- Oxidized-web server listening on 127.0.0.1:8888

To check if oxidized opened your port, run ss -tupln:

tcp          LISTEN        0             1024                     127.0.0.1:8888                      0.0.0.0:*            users:(("oxidized",pid=4479,fd=16))           

[robertcheramy]

If this does not help, please provide the exact commands you are running to install oxidized, so that I can try them on a fresh installation (within a docker image). Also provide your OS and everything I would need to reproduce your problem.