Tweaks

Author: ralf401

guides/additional-customization.rst

@@ -58,6 +58,9 @@ or customer specific text like ticket title or customer name. Just type
 :kbd:`:` :kbd:`:` in the text module content editor to search for available
 variables.
 
+The video shows how to create a text module, including usage of variables and
+how it works for agents when dealing with a ticket.
+
 ADD VIDEO HERE (created).
 
 Enable Checklist Feature
@@ -67,6 +70,9 @@ Zammad's :doc:`checklist feature </manage/checklist>` allows you to keep track
 of certain tasks in a ticket. The feature allows you to create checklist
 templates and link to other tickets as checklist item too.
 
+See how to set it up, create a template and reference to another ticket in a
+checklist item in the video.
+
 ADD VIDEO HERE (created).
 
 Add AI Agents
@@ -100,8 +106,8 @@ all features in Zammad.
 
    - Automate additional things via :doc:`/manage/trigger`,
      :doc:`/manage/scheduler` and :doc:`/manage/macros`
-   - Use :doc:`AI features </ai/provider>` to relieve your agents so they can
-     focus on more important tasks.
+   - Use additional :doc:`AI features </ai/provider>` to relieve your agents so
+     they can focus on more important tasks.
 
 - In case you want to bill the support provided, use the
   :doc:`time accounting </manage/time-accounting>` feature

locale/admin-docs.pot

@@ -5960,9 +5960,9 @@ msgstr ""
 
 #: ../guides/additional-customization.rst:22
 #: ../guides/additional-customization.rst:47
-#: ../guides/additional-customization.rst:61
-#: ../guides/additional-customization.rst:70
-#: ../guides/additional-customization.rst:88
+#: ../guides/additional-customization.rst:64
+#: ../guides/additional-customization.rst:76
+#: ../guides/additional-customization.rst:94
 #: ../guides/start-with-zammad.rst:59
 #: ../guides/start-with-zammad.rst:102
 #: ../guides/start-with-zammad.rst:139
@@ -6005,71 +6005,79 @@ msgstr ""
 msgid ":doc:`Text modules </manage/text-modules>` are a nice time saver for your agents. In case they answer similar questions over and over again and/or you want to unify their answers, add text modules for that. Your agents can then fetch a text by typing :kbd:`:` :kbd:`:` in the editor, followed by the name or content of the text module. You can even use variables to automatically include ticket- or customer specific text like ticket title or customer name. Just type :kbd:`:` :kbd:`:` in the text module content editor to search for available variables."
 msgstr ""
 
-#: ../guides/additional-customization.rst:64
+#: ../guides/additional-customization.rst:61
+msgid "The video shows how to create a text module, including usage of variables and how it works for agents when dealing with a ticket."
+msgstr ""
+
+#: ../guides/additional-customization.rst:67
 msgid "Enable Checklist Feature"
 msgstr ""
 
-#: ../guides/additional-customization.rst:66
+#: ../guides/additional-customization.rst:69
 msgid "Zammad's :doc:`checklist feature </manage/checklist>` allows you to keep track of certain tasks in a ticket. The feature allows you to create checklist templates and link to other tickets as checklist item too."
 msgstr ""
 
 #: ../guides/additional-customization.rst:73
+msgid "See how to set it up, create a template and reference to another ticket in a checklist item in the video."
+msgstr ""
+
+#: ../guides/additional-customization.rst:79
 msgid "Add AI Agents"
 msgstr ""
 
-#: ../guides/additional-customization.rst:75
+#: ../guides/additional-customization.rst:81
 msgid ":doc:`AI agents </ai/ai-agents>` can work on specific routine tasks and relieve your agents so they can concentrate on more important things. To break the configuration down:"
 msgstr ""
 
-#: ../guides/additional-customization.rst:79
+#: ../guides/additional-customization.rst:85
 msgid "Prerequisite: add an AI provider"
 msgstr ""
 
-#: ../guides/additional-customization.rst:80
+#: ../guides/additional-customization.rst:86
 msgid "Create an AI agent with the type of task you want to delegate"
 msgstr ""
 
-#: ../guides/additional-customization.rst:81
+#: ../guides/additional-customization.rst:87
 msgid "Call the AI agent in a trigger or scheduler job"
 msgstr ""
 
-#: ../guides/additional-customization.rst:83
+#: ../guides/additional-customization.rst:89
 msgid "The video shows an example of how to set up an AI agent which rewrites the title of a ticket. A use case for this is when your customers often tend to use generic titles (like \"problem\") or you receive tickets from a web form which all have the same title."
 msgstr ""
 
-#: ../guides/additional-customization.rst:91
+#: ../guides/additional-customization.rst:97
 msgid "Next Steps"
 msgstr ""
 
-#: ../guides/additional-customization.rst:93
+#: ../guides/additional-customization.rst:99
 msgid "Depending on your use case, you might want to adjust more things. Have a look at the left navigation menu where you can find a detailled explanation of all features in Zammad."
 msgstr ""
 
-#: ../guides/additional-customization.rst:97
+#: ../guides/additional-customization.rst:103
 msgid "To provide more ways for your customers to contact you, add additional channels like :doc:`/channels/whatsapp/index` and :doc:`/channels/sms`."
 msgstr ""
 
-#: ../guides/additional-customization.rst:99
+#: ../guides/additional-customization.rst:105
 msgid "Leverage productivity by:"
 msgstr ""
 
-#: ../guides/additional-customization.rst:101
+#: ../guides/additional-customization.rst:107
 msgid "Automate additional things via :doc:`/manage/trigger`, :doc:`/manage/scheduler` and :doc:`/manage/macros`"
 msgstr ""
 
-#: ../guides/additional-customization.rst:103
-msgid "Use :doc:`AI features </ai/provider>` to relieve your agents so they can focus on more important tasks."
+#: ../guides/additional-customization.rst:109
+msgid "Use additional :doc:`AI features </ai/provider>` to relieve your agents so they can focus on more important tasks."
 msgstr ""
 
-#: ../guides/additional-customization.rst:106
+#: ../guides/additional-customization.rst:112
 msgid "In case you want to bill the support provided, use the :doc:`time accounting </manage/time-accounting>` feature"
 msgstr ""
 
-#: ../guides/additional-customization.rst:108
+#: ../guides/additional-customization.rst:114
 msgid "Add and customize your :doc:`overviews </manage/overviews>` for agents. This is useful for team leaders or in case your needs are not covered by the default overviews."
 msgstr ""
 
-#: ../guides/additional-customization.rst:111
+#: ../guides/additional-customization.rst:117
 msgid "And don't forget to sign up for our `cloud services <https://zammad.com/en/pricing>`_ or get in touch with our `sales colleagues <https://zammad.com/en/pricing>`_ about a support contract for self-hosting Zammad."
 msgstr ""